Manager: Recruitment, On-boarding and Services (Manco) at MTN

Core purpose of the Job
Manco HR Operations is a sub-function within the Manco HR Services Function in MTN Group HR. The Manager: Recruitment, Onboarding & Services is responsible to manage the day to day operational service delivery for the hire to retire lifecycle for Manco South Africa customers, with the objective of driving service and experience excellence. The specific service delivery work areas include:

• Manco Recruitment and Onboarding
• Manco Employee services and query management

The Manager: Recruitment, Onboarding & Services reports to the Senior Manager: Manco HR Operations and will be supported by Specialists to enable effective operational service delivery for Manco

Requirements

Education:

• Bachelor’s Degree in Human Resources, Social Science, Psychology, Business Management or related field required
• MBA or Masters (advantageous)
• Data/Analytics skills (advantageous)
• Relevant certification / accreditation / membership with professional body relevant to HR Operations and Service Management

Experience:

• Minimum 5 years’ experience in HR Generalist function (HR Operations /Recruitment/Administration), coupled with supervising / managing teams
• At least 3 years’ senior Talent Acquisition experience in HR operations and/or Recruitment & Onboarding
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization
• Experience in TechCo Business (advantageous)
• Project Management experience

Functional knowledge

• South Africa Contract and Labour law
• HR policies and procedures
• Deep Analytical, and management reporting skills
• Technical concepts relating to recruitment and on-boarding
• Sourcing strategies
• Recruitment and on-boarding practices
• HR operations and service delivery
• Hire to Retire service management
• South African Labour Laws and Regulations

Skills

• Strong Communication
• People Management
• Decision Making
• Analytical
• Data interpretation
• Strong Numeracy skills
• Influencing
• Judgment
• Consulting
• Coaching
• HR Administration
• Planning, organizing & control
• Knowledge of HR systems & metrics

Behavioural qualities

• Accountable
• Adaptable
• Confidence
• Agile