Careers at MTN

Core purpose of the Job

Manco Rewards, Recognition & Wellness is a sub-function within the Manco HR Services Function in MTN Group HR.

As the lead of the sub-function, the Senior Manager is accountable for the end-to-end operational delivery for the Rewards, Recognition and Wellness suite of services at MTN Manco in South Africa. The role is also responsible for deployment and compliance to Manco’s policies relating to rewards, recognition and wellness; whilst ensuring alignment with the Global Rewards, Talent and Experience framework.

The Senior Manager, Manco Rewards, Recognition & Wellness reports to the General Manager, Manco HR Services and is supported by a Consultant.

Key Performance Areas

Key Deliverables

The SM, Manco Rewards, Recognition & Wellness will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Create strategy for Manco Rewards & Recognition in line with overarching functional goals and Global Rewards, with emphasis on employee experience
• Ensure effective implementation of strategy by means of providing direction, structure, business plans and support in alignment with Group requirement
• Oversee regular review of the Manco Rewards & Recognition strategy and roadmap (inclusive of Wellness) to ensure its alignment with the changing dynamics of the internal and external ecosystem

Managerial / Supervisory Responsibilities

• Coaching and mentoring of direct reports to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation and business continuity
• Ensure the team is led, motivated and rewarded to achieve high performance areas
• Guide and direct vendors and third parties in achieving MTN objectives
• Identify staff training and development needs and implement necessary actions
• Recruit staff for appointments
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Job Requirements

Education:

• Minimum of 4 year tertiary degree (specialization in Commerce/Finance/Mathematics/ Sciences/Management/Human Resources as appropriate)
• MBA or Masters / Chartered Accountancy (advantageous)
• Relevant certification / accreditation / membership with professional body relevant to compensation, benefits and recognition

Experience:

• Manager track record of 5 years or more
• At least 3 years of relevant experience in Compensation, Benefits, Recognition and Wellness
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization
• Project management experience (Recognition and Wellness initiatives)
• Financial / Numeracy experience
• Experience in Telecom Business will be advantageous

Functional Knowledge:

• Reporting and analytics
• Benchmarking and market evaluations
• Pay structures and frameworks
• Benefits design
• Regulatory knowledge
• Recognition program design
• Reward models
• South African Income tax and employment laws
• Wellness initiatives (changing environment of adoption)

Skills

• Analytical and Data interpretation
• Dealing with ambiguity and complexity
• Decision Making processes
• Leadership/Entrepreneurial approaches
• Conflict Management
• Negotiation skills
• Numerical skills, Financial acumen and costing capability
• Mathematics / statistics
• Interpersonal and Communication skills – Oral and written
• Commercial acumen
• Project/ Program Management
• People and Relationship Management
• Conceptualization
• Presentation Skills
• Reporting writing and communication
• Management and internal consulting skills
• Facilitation skills
• Vendor Management

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Core purpose of the Job

The role of the Manager: Group CSI Programmes & Partnerships is to drive the implementation of the CSI strategy. This includes managing all partnerships and programmes. The Senior Manager will directly support the General Manager in the execution of the strategy, while also ensuring that monitoring and evaluation of the programmes is conducted in line with the Group governance structures.

Job Requirements

Education:

• Degree in Social development or related field. Postgraduate degree would be advantageous
• In addition to a post-graduate qualification, a diploma or certification in CSI and/or project management would be advantageous.

Experience:

• Minimum 5 years’ experience or more (within areas of Social Development and Innovation, Not for Profit organisations, Foundation work or related fields)
• Liaising and building relationships with stakeholders in line with CSI objectives, as well as with executives in the public and private sectors
• Knowledge of impact measurement standards and reporting frameworks
• Working within a pan-African organization with diverse cultures would be advantageous

Competencies:

• Decisive Problem Solver, Strategy Formulator, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute, Accuracy, Detail Orientated

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in other African languages would be advantageous

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Core purpose of the Job
Manco HR Operations is a sub-function within the Manco HR Services Function in MTN Group HR. The Manager: Recruitment, Onboarding & Services is responsible to manage the day to day operational service delivery for the hire to retire lifecycle for Manco South Africa customers, with the objective of driving service and experience excellence. The specific service delivery work areas include:

• Manco Recruitment and Onboarding
• Manco Employee services and query management

The Manager: Recruitment, Onboarding & Services reports to the Senior Manager: Manco HR Operations and will be supported by Specialists to enable effective operational service delivery for Manco

Requirements

Education:

• Bachelor’s Degree in Human Resources, Social Science, Psychology, Business Management or related field required
• MBA or Masters (advantageous)
• Data/Analytics skills (advantageous)
• Relevant certification / accreditation / membership with professional body relevant to HR Operations and Service Management

Experience:

• Minimum 5 years’ experience in HR Generalist function (HR Operations /Recruitment/Administration), coupled with supervising / managing teams
• At least 3 years’ senior Talent Acquisition experience in HR operations and/or Recruitment & Onboarding
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization
• Experience in TechCo Business (advantageous)
• Project Management experience

Functional knowledge

• South Africa Contract and Labour law
• HR policies and procedures
• Deep Analytical, and management reporting skills
• Technical concepts relating to recruitment and on-boarding
• Sourcing strategies
• Recruitment and on-boarding practices
• HR operations and service delivery
• Hire to Retire service management
• South African Labour Laws and Regulations

Skills

• Strong Communication
• People Management
• Decision Making
• Analytical
• Data interpretation
• Strong Numeracy skills
• Influencing
• Judgment
• Consulting
• Coaching
• HR Administration
• Planning, organizing & control
• Knowledge of HR systems & metrics

Behavioural qualities

• Accountable
• Adaptable
• Confidence
• Agile

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Core purpose of the Job

MTN can only flourish when the communities and ecosystems in which it operates are healthy. In all we do, we strive to leverage our core capabilities to enable the socio-economic development of the communities within which we operate.

We believe that our vision to build sustainable societies can be achieved through partnership and collaboration as well as giving our employees the opportunity to be co-creators and volunteers in our contribution to communities across our markets. This will place us as a partner in development, helping in the realisation of the national developmental agendas of each of our host countries and the United Nations Sustainable Development Goals.

The role of the General Manager: Group Corporate Social Investment is to develop and embed the Groups strategic Corporate Social Investment direction and ensure integrated and impactful execution across MTN’s 19 markets.

Requirements

Education:

• Degree in Social development, Shared Value, Social impact, Human development, or related field. Postgraduate degree would be advantageous
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• Minimum 6 years senior management experience or more
• Minimum 3 years relevant sector/industry/area of specialisation (understanding emerging markets advantageous)
• Liaising and building relationships with stakeholders in line with CSI objectives, as well as with executives in the public and private sectors
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization
• Demonstrable experience of working in 3 or more countries in Africa and the Middle East

Competencies:

• Business acumen to understand business risk and challenges, and recognise corporate opportunities
• Excellent project management and communication skills
• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in French and other African languages would be advantageous