Manager - Regional Consumer Postpaid Regional Operations.Commercial Operations SA at MTN

Responsibilities

Strategy Input and Execution

• Provide strategic input and ensure execution of regional Postpaid and Residential sales strategies in line with the overall consumer segment and channel goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
• Identify opportunities for growth in the postpaid and residential segment and implement relevant strategies. Support SME sales in segmented clusters through dedicated initiatives and focused efforts within Experience Centres.
• Collaborate with central sales and dealer teams to align on sales strategies and execution, providing feedback to ensure alignment of market initiatives with postpaid targets.
• Execute Channel and Channel Expansion strategies for the onboarding of new channel partners.
• Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.

Regional Postpaid Sales Operations Delivery

• Lead a team to effectively execute on consumer postpaid and residential segment sales strategies, ensuring the achievement of sales and revenue targets.
• Supervises and guides Store Supervisors for Experience Centres (owned stores) to drive innovation, sales within the owned stores in the region/ sub-region.
• Collaborates with Regional Network Team to ensure network availability and performance in the segmented cluster.
• Manage interlocks between the cluster & central key account teams for partner management.
• Ensure the daily operations of Owned-Experience Centers/Stores function effectively to drive sales, service excellence, and compliance through collaborative management with senior store supervisors.
• Strengthen partnerships with segmented cluster channel partners and experience center dealers.
• Monitor channel partner performance and ensure alignment with business goals. This includes managing partnerships with region channel partners and experience center dealers for improved collaboration.
• Develop and oversee channel expansion initiatives to enhance regional coverage.
• Understand channel policies and procedures, enabling the execution of Channel Expansion strategies for onboarding new partners.
• Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decision-making, and enhance operational efficiency
• Conduct reporting for postpaid/ area of responsibility. This includes tracking, forecasting sales trends, highlighting any significant deviations from defined performance metrics.
• Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified
• Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.

Financial Management and Cost Control

• Provide input into regional budgets – within the postpaid segment in particular, ensuring alignment with overall consumer regional objectives.
• Help drive Consumer P&L accountability in segment.
• Manage investments in Channel Partners to ensure effectiveness and ROI. Drive Channel partner investments that support long-term postpaid market growth.
• Manage project initiative budgets in line with business objectives.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Implement, drive and track risk management, compliance adherence and governance within channel partners and the channels
• Experience Centres in the region/ sub-region. This includes implementing checks and balances to drive consistent delivery within the segment.
• Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
• Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Postpaid Consumer Operations.
• Create and monitor plan for continuous improvement.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.

People and Culture Management

• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organization.
• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Reviews the monthly activities and learning initiatives undertaken for the employees in the clusters and segments, keeping track of L&D requirements and initiatives.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviors and changing and influencing employees’ behavior.

Qualifications

Education:

• 4-year tertiary qualification in relevant or related field

Experience:

• Min 5 years of relevant work experience in postpaid sales, residential sales, and channel expansion.
• Proven track record of driving sales plans and managing dealer relationships.
• Experience with Indirect Channel Partner investments and oversight.
• Strong compliance and governance background in sales operations
• Worked across diverse cultures and geographies advantageous