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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Key Activities & Responsibilities
Strategy Development and Execution
- Support the development and execution of localized marketing strategies for the region to drive market share growth, customer loyalty, and NPS improvement.
- Collaborate with the central B&M team, regional leadership, and BU stakeholders to adapt and implement GTM strategies aligned with local market dynamics.
- Deliver localized Go-To-Market (GTM) plans for B2C (prepaid, postpaid, residential, fintech, youth) and B2B segments, ensuring alignment with central strategic goals.
- Drive the execution of regional media planning and buying, sponsorships, and events, ensuring compliance with central direction.
- Implement digital marketing and social media campaigns tailored to the regional audience while adhering to central guidelines.
- Identify key drivers of NPS in the region and execute plans to address improvement opportunities.
- Ensure brand governance, compliance, and alignment with central B&M guidelines across all regional marketing initiatives.
Regional Marketing Delivery Leadership
- Analyze marketing data and metrics such as NPS, brand health, and campaign performance to inform decision-making and improve outcomes.
- Lead the regional marketing team in the execution of GTM plans and trade marketing initiatives, ensuring comprehensive marketing support for consumer, enterprise, residential, and fintech business units.
- Implement trade marketing initiatives to enhance product visibility and drive measurable outcomes such as revenue, customer acquisition, retention, and brand health in the region.
- Coordinate the planning and execution of regional sponsorships, events, and PR efforts to build brand affinity and foster community engagement.
- Work collaboratively with cross-functional teams, including customer experience (CX), to integrate customer insights into marketing plans and initiatives.
- Maintain and develop strong media, PR, and corporate affairs relationships within the region to enhance the visibility and reputation of MTN.
- Promote awareness and visibility for MTN’s local CSI initiatives to strengthen community connections.
- Define, monitor, and report on KPIs for regional marketing activities, ensuring alignment with central targets and continuous
Key Activities & Responsibilities
Financial Management and Cost Control
- Ensures proper and efficient utilisation of marketing budgets allocated to the Region.
- Develop and manage project initiative budgets in line with business objectives
- Manage and optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget.
- Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
- Identify opportunities to generate additional revenue.
- Oversee media planning and buying for regional campaigns, optimizing reach and ROI.
Governance, Policies and Procedures
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods
- and standards in place in alignment with aforementioned.
- Ensure brand governance, compliance, and consistency across regional marketing initiatives.
- As part of a governance forum/ interlock, participate in regular alignment meetings or collaborative platforms to share insights
- between central and regional teams. Review regional adaptations to ensure consistency with national strategies.
- Empower regional marketing team to execute GTM activities but ensure they align with central branding and strategic guidelines (e.g.
- Central Team provides a toolkit, Regional Teams use the toolkit to create localized variations).
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage
- impacts on resources, cost and productivity
Continuous Improvement
- Drive best practice, continuous improvement and innovation at process and procedure level within Regions Marketing Operations.
- Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated.
- Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
Key Activities & Responsibilities
People and Culture Management
- Lead, mentor, and manage segment teams providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets. Review the team’s performance against
- agreed KPIs and drive plans for improvement.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review programme.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Education, Skills and Experience
Education
- 4-year tertiary qualification in relevant or related field
Experience
- Min 5 years of experience in Brand and Marketing
- Proven experience in executing Go-To- Market (GTM) strategies for B2C and B2B segments.
- Experience managing trade marketing, sponsorships, events, and digital marketing initiatives.
- Demonstrated ability to manage regional marketing operations and align activities to central strategies.
- Industry experience in telecommunications or a related sector is preferred.
- Worked across diverse cultures and geographies advantageous
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Task Complexity:
Driving Profitable Growth for MTN Business
- Measure product and solution profitability
- Drive achievement of revenue targets for Managed Networks, including direct participation in large deals
- Leverage and ensure that product and solution implementation and Group EBU strategies supports development of synergy and scale
- Identify and select appropriate partnerships for the Connectivity products and solutions
- Launch new solutions and products within 6 month
Focus on providing exceptional Client Experience
- Ensure the development and delivery of client-relevant enterprise connectivity products
- Work closely with the customer service and sales teams to provide client-relevant solutions
- Ensure the development of best-in-class products and solutions best-fit to client business requirements (quality, price, availability, reliability)
- Be a custodian for client engagement across the business
Ensuring a culture of Operational Excellence
- Ensure processes and procedures are optimised to launch new products and solutions within a 6-month timeframe
- Ensure that a process is in place for seamless handover between all divisions and the products and solutions team
Business Analysis
- Perform business analysis in line with the methodology and guidelines
- Identify ways to fine tune policies, processes and systems in line with changing work practices
- Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
- Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
- Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
- Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
- Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
- Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Project Management
- Develop and drive the execution of agreed projects
- Drive the implementation, tracking, monitoring and compliance of Projects
- Contract management in line with Procurement Policies
- Co-ordinate project reporting
- Ensure effective implementation of the integrated project management model
- Risk management Instilling appropriate Employee Excellence
- Coach and mentor Product Specialists in the Enterprise Connectivity team
- Support a culture of innovation and knowledge share within the team and across the MTN Business organisation
- Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
Ensuring appropriate Governance and Control measures
- Ensure alignment with Group EBU products and solutions strategy
- Ensure all MTN budget and procurement processes are adhered to
Creativities (improvement/innovation inherent)
- Strategy and shift in direction, innovation in terms of segmented approach
- Creative and cost-effective initiatives to deliver on the business plan
- Creative means to understand and interpret innovation
- Future focus in terms of new products markets and services to improve market share and returns
Qualifications
Education:
- 3-year Degree / Diploma in Commerce (Marketing / Communication/ Finance) or Technology Systems related
Experience:
- Minimum 5 years’ experience in an appropriate marketing, sales, product management or commercial role
- Minimum 4 years Telecoms industry experience in a management role
- Experience in business-to-business sales
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Responsibilities
Strategy Input and Execution
- Provide strategic input and ensure execution of regional Postpaid and Residential sales strategies in line with the overall consumer segment and channel goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
- Identify opportunities for growth in the postpaid and residential segment and implement relevant strategies. Support SME sales in segmented clusters through dedicated initiatives and focused efforts within Experience Centres.
- Collaborate with central sales and dealer teams to align on sales strategies and execution, providing feedback to ensure alignment of market initiatives with postpaid targets.
- Execute Channel and Channel Expansion strategies for the onboarding of new channel partners.
- Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.
Regional Postpaid Sales Operations Delivery
- Lead a team to effectively execute on consumer postpaid and residential segment sales strategies, ensuring the achievement of sales and revenue targets.
- Supervises and guides Store Supervisors for Experience Centres (owned stores) to drive innovation, sales within the owned stores in the region/ sub-region.
- Collaborates with Regional Network Team to ensure network availability and performance in the segmented cluster.
- Manage interlocks between the cluster & central key account teams for partner management.
- Ensure the daily operations of Owned-Experience Centers/Stores function effectively to drive sales, service excellence, and compliance through collaborative management with senior store supervisors.
- Strengthen partnerships with segmented cluster channel partners and experience center dealers.
- Monitor channel partner performance and ensure alignment with business goals. This includes managing partnerships with region channel partners and experience center dealers for improved collaboration.
- Develop and oversee channel expansion initiatives to enhance regional coverage.
- Understand channel policies and procedures, enabling the execution of Channel Expansion strategies for onboarding new partners.
- Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decision-making, and enhance operational efficiency
- Conduct reporting for postpaid/ area of responsibility. This includes tracking, forecasting sales trends, highlighting any significant deviations from defined performance metrics.
- Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified
- Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.
Financial Management and Cost Control
- Provide input into regional budgets – within the postpaid segment in particular, ensuring alignment with overall consumer regional objectives.
- Help drive Consumer P&L accountability in segment.
- Manage investments in Channel Partners to ensure effectiveness and ROI. Drive Channel partner investments that support long-term postpaid market growth.
- Manage project initiative budgets in line with business objectives.
- Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
- Identify opportunities to generate additional revenue.
Governance, Policies and Procedures
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
- Implement, drive and track risk management, compliance adherence and governance within channel partners and the channels
- Experience Centres in the region/ sub-region. This includes implementing checks and balances to drive consistent delivery within the segment.
- Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
- Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Continuous Improvement
- Drive best practice, continuous improvement and innovation at process and procedure level within Regions Postpaid Consumer Operations.
- Create and monitor plan for continuous improvement.
- Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
People and Culture Management
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organization.
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans.
- Define the KPAs and KPIs that will be cascaded down to direct reports.
- Reviews the monthly activities and learning initiatives undertaken for the employees in the clusters and segments, keeping track of L&D requirements and initiatives.
- Manage Performance and identify training needs. Coach and guide subordinates.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the Brand values and vital behaviors and changing and influencing employees’ behavior.
Qualifications
Education:
- 4-year tertiary qualification in relevant or related field
Experience:
- Min 5 years of relevant work experience in postpaid sales, residential sales, and channel expansion.
- Proven track record of driving sales plans and managing dealer relationships.
- Experience with Indirect Channel Partner investments and oversight.
- Strong compliance and governance background in sales operations
- Worked across diverse cultures and geographies advantageous
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Responsibilities
Strategy Input and Execution
- Provide strategic input and ensure execution of regional Postpaid and Residential sales strategies in line with the overall consumer segment and channel goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
- Identify opportunities for growth in the postpaid and residential segment and implement relevant strategies. Support SME sales in segmented clusters through dedicated initiatives and focused efforts within Experience Centres.
- Collaborate with central sales and dealer teams to align on sales strategies and execution, providing feedback to ensure alignment of market initiatives with postpaid targets.
- Execute Channel and Channel Expansion strategies for the onboarding of new channel partners.
- Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.
Regional Postpaid Sales Operations Delivery
- Lead a team to effectively execute on consumer postpaid and residential segment sales strategies, ensuring the achievement of sales and revenue targets.
- Supervises and guides Store Supervisors for Experience Centres (owned stores) to drive innovation, sales within the owned stores in the region/ sub-region.
- Collaborates with Regional Network Team to ensure network availability and performance in the segmented cluster.
- Manage interlocks between the cluster & central key account teams for partner management.
- Ensure the daily operations of Owned-Experience Centers/Stores function effectively to drive sales, service excellence, and compliance through collaborative management with senior store supervisors.
- Strengthen partnerships with segmented cluster channel partners and experience center dealers.
- Monitor channel partner performance and ensure alignment with business goals. This includes managing partnerships with region channel partners and experience center dealers for improved collaboration.
- Develop and oversee channel expansion initiatives to enhance regional coverage.
- Understand channel policies and procedures, enabling the execution of Channel Expansion strategies for onboarding new partners.
- Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decision-making, and enhance operational efficiency
- Conduct reporting for postpaid/ area of responsibility. This includes tracking, forecasting sales trends, highlighting any significant deviations from defined performance metrics.
- Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified
- Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.
Financial Management and Cost Control
- Provide input into regional budgets – within the postpaid segment in particular, ensuring alignment with overall consumer regional objectives.
- Help drive Consumer P&L accountability in segment.
- Manage investments in Channel Partners to ensure effectiveness and ROI. Drive Channel partner investments that support long-term postpaid market growth.
- Manage project initiative budgets in line with business objectives.
- Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
- Identify opportunities to generate additional revenue.
Governance, Policies and Procedures
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
- Implement, drive and track risk management, compliance adherence and governance within channel partners and the channels
- Experience Centres in the region/ sub-region. This includes implementing checks and balances to drive consistent delivery within the segment.
- Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
- Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Continuous Improvement
- Drive best practice, continuous improvement and innovation at process and procedure level within Regions Postpaid Consumer Operations.
- Create and monitor plan for continuous improvement.
- Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
People and Culture Management
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organization.
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans.
- Define the KPAs and KPIs that will be cascaded down to direct reports.
- Reviews the monthly activities and learning initiatives undertaken for the employees in the clusters and segments, keeping track of L&D requirements and initiatives.
- Manage Performance and identify training needs. Coach and guide subordinates.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the Brand values and vital behaviors and changing and influencing employees’ behavior.
Qualifications
Education:
- 4-year tertiary qualification in relevant or related field
Experience:
- Min 5 years of relevant work experience in postpaid sales, residential sales, and channel expansion.
- Proven track record of driving sales plans and managing dealer relationships.
- Experience with Indirect Channel Partner investments and oversight.
- Strong compliance and governance background in sales operations
- Worked across diverse cultures and geographies advantageous
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Key Tasks:
Input into Operational Planning
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
Account management
- Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
- Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
- Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
- Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
- Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
- Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
- Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
- Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
- Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
- Prepare reports on account performance as required.
Customer Service and Satisfaction
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.
Quality Control
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
- Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.
- Adopt a customer centric approach
- Build employee relations and collaborative teamwork
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Have the self insight and flexibility to adapt to different situations
- Live the MTN Brand – change and influence employees behavior
Minimum Requirements
Education:
- Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
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Key Performance Areas:
General
- Operationally execute the Supersonic business plan, aligned with the GTM model
- Proactively drive product deliverables across the functional areas through effective management of inter-functional relations and activities
- Hands-on product ownership mindset – be accountable for all product related items and pro-actively drive execution of product deliverables
Market research
- Document qualitative and quantitative research within the consumer broadband market
- Determine trends within the market
- Benchmark trends and research with other developed and developing economies
- Determine the key external forces (economic, social, regulatory, technological, etc.) that affect the market
- Document competitor analysis
- Document customer segmentation models
- Quantify market opportunities to develop products
- Maintain a database of market related pricing across portfolios
Product Development
- End to end product ownership, from ideation to delivery, for both enhancement of existing products and the introduction of new products
- Direct involvement in operational activities relating to system changes (E.g. System price changes, enhancements, etc) and documentation updates (E.g. Terms and conditions, marketing collateral, etc)
- Financial modelling (price, cost, profitability) analysis for price changes (new and existing)
- Support with documenting a product specification to be used by the information systems, core network, marketing, sales, operations, etc.
- Drive and execute on product deliverables across information systems, core network, marketing, sales, operations, legal and regulatory and other organizational teams
- Project management of the project plan for the development of the new products
Product Reporting
- Build a database and report on all product related costs, market related prices and associated margins
- Provide insight and analysis on product performance, based on reported data
Marketing/GTM/Support Strategies
- Work with marketing and sales to determining the best channels to reach customers when taking products to market
- Assist in building and implementing marketing plans
- Support all necessary sales and support channels, including sales/support agents in resolving issues, whether directly or indirectly related to products
Collaboration / Coordination
- Manage inter-functional relations to ensure synergy across the various sub-divisions
- Establish and maintain on-going relationships with various fixed network operators to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) and assess impact to Supersonic with resolution
- Liaise with the Marketing team in defining effective channels for communicating approved initiatives aimed at creating awareness in this segment
- Initiate and drive commercial negotiations with external parties, related to reduced product input costs
Knowledge
- ISP industry knowledge on fixed line services, specifically FTTH and Fixed Wireless services
- Uncovering new business ideas, models, pricing & business strategies
- Defining product development procedures
- Perform a mentorship role to all junior product developers
- Should have the ability to identify different means of realizing the development objective
Qualifications
Education:
- Minimum of 3-year degree/diploma in product design or Engineering
- Fluent in language of country with basic command of English
Experience:
- 5+ years overall business experience, of which 3+ years in a product management role
- Experience in supervising/managing others
- Very good understanding of fixed broadband and mobile consumer services
- Experience working in a medium to large organization
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Key Deliverables
The Consultant Rewards will be accountable to achieve the following objectives:
- Strategy Alignment and Implementation
- Support the alignment of the functional strategy in line with the overarching MTN SA and cascaded MTN Group business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps for the portfolio
- Assist the Senior Manager with the functional implementation roadmap to ensure its alignment with the MTN SA business strategy and Group HR strategy while considering the changing dynamics of the internal and external ecosystem
Governance
- Tactical Meetings
- Hold tactical meetings, ensure relevant participation and provide guidance and input in the various discussions
- Implement MTN SA wide transformation initiatives, elicit inputs from relevant parties and Group HR guidance on Global HR transformation initiatives
- Implement adequate risk mitigation and controls and elicit inputs from relevant parties
- Initiate approval process on new initiatives
- Prepare proposals of related initiatives within the substream
Escalations
- Escalate issues that within area of responsibility will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions, within DOA, to escalations that have multiple processes / functions impact on critical path of service delivery
Reporting
- Report on a periodic basis to the SM Total Rewards relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Portfolio budgets
- Develop and manage portfolio budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Total Rewards Governance
- Implement the Compensation and Benefits reward framework in the Opco as per Group guidelines
- Implement and maintain the Rewards governance platform in line with MTN Group policies, across business to drive internal and regulatory compliance, cost target efficiencies, functional performance, technical resolutions and exchange of practices
- Proactive evaluation and reporting of relevant rewards performance (financial and nonfinancial) metrics to enable timely course correction, programs and initiatives for the portfolio
- Promote Rewards advisory services based on MTN Group standards for compensation and benefits
- Support MTN SA REMCO and other compensation related local governance committee presentations
- Support Group HR with information and MTN SA related support for Group REMCO and other Group Governance committee presentations
- Monitor business impact of rewards programs
- Liaise with Group HR for ad hoc salary increases and payouts
- Ensure compensation and benefits audit and compliance readiness across MTN SA
MTN SA Compensation and Benefits
- Support and manage the deployment of integrated compensation and benefit programs; base pay and incentive pay plan, reward levels based on MTN Group defined framework and guidelines
- Manage the implementation of MTNs Compensation & Benefits policy and ensure 100% compliance to Group defined Compensation & Benefit policies and guidelines
- Support and manage the rollout of MTN Group Compensation and Benefits Analytics frameworks to assess performance of the function and impact on MTN SA
- Monitor the Group HR defined process to define the bonus and salary increase plans, approvals, guidelines, eligibility criteria and modelling across MTN SA
- Support and manage the adoption of MTN Group defined total rewards optimization strategies across MTN SA
- Actively contribute to the talent attraction and retention strategy through to design of innovative compensation and benefits programs with support from Group Rewards team where required
- Provide recommendations and solutions to technical complex resolutions to the Rewards team to effectively execute on its objectives
- Conduct periodic evaluations for the portfolio and share results with Expertise verticals. Provide specialist and professional input to reward solutions, strategies and ensure appropriate actions are taken (E.g. Salary Plan review, Employee Cost Assessments, Top 300 Salary Review)
- Support the monitoring of financial controls with regard to Payroll and to ensure independent reviews and reconciliations on payroll data are conducted
- Consult with and advise employees on eligibility, provisions, claim resolution and other matters related to compensation and benefits
- Ensure timely termination of employees’ benefits upon completion or termination of employment contract
- Operationally manage third party vendors for compensation and benefits
Qualifications
Education:
- Minimum of 3 year tertiary degree/diploma (specialization in Commerce/Finance/Mathematics/ Sciences/Management/Human Resources as appropriate)
- Postgraduate qualification in a related field would be an advantage
Experience:
- Minimum 5 years Compensation, Benefits, , Payroll & Share Administration domain;
- Worked across diverse cultures or multinational/ international organisation
- Experience working in a medium to large organization
- Project management experience
- Financial / Numeracy experience
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Responsibilities
Strategy Enablement
- Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for EBU (Mobile, MCS, Engagement Services & DataCo) solutions.
- Lead the end-to-end sales process for complex opportunities, from scoping and solution design to closing deals.
- Stay updated on industry-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.
Operational Delivery (Solution Sales)
- Conduct pipeline management by managing a healthy pipeline of EBU opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
- Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
- Work closely with Key Account Managers (KAMs) and the Digital/ Industry Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
- Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
- Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
- Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
- Develop a portfolio of solutions per priority industry with supporting sales materials.
- Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
- Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
- Catalyse customer adoption of MTN solutions by leveraging EBU industry scenarios.
- Develop and augment a catalogue of solution enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.
- Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
- Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.Customer Engagement & Relationship Building
- Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with EBU leaders, Pre-sales, product owner and product engineering to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales and product owner teams and Engineers to translate pricing for specific solutions.
- Provide expertise and support to EBU AMs across the Regions, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance, Policies, Procedures
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and product standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Drives ongoing development of self and facilitates development of communities across the solution area.
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
Education
- 3-year tertiary qualification/ bachelor’s degree in Computer Science, Electrical Engineering or Information Technology.
Experience
- At least 5 years of technology and business transformation related experience in sales;
- 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
- 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions
- Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
Method of Application
Use the link(s) below to apply on company website.
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