Manager Relations Representative at Burgiss

About the Role 

The primary responsibility of this position is to request missing financials from General Partners, making use of both verbal and written communication mediums while creating working relationships with Managers. Additionally, responses received from request efforts are required to be reviewed and processed within a specific time while continuously striving toward efficient and timeous retrieval of outstanding/ requested financials.

Role based in Stellenbosch and new joiners will be expected to work from the office. Flexible working may be permitted after probation. 

Key Responsibilities 

• Develop and maintain sound working relationships with General Partner points of contact. Review internal data requests for potential inaccuracies prior to communicating externally. Escalate potential issues to appropriate departments if and when they arise while ensuring timeous resolution and responsiveness.
• Update internal tools with a high degree of accuracy
• Effectively process incoming communication and follow up timeously where required.
• Complete assignments while maintaining established quality standards and SLAs.
• Request missing financials from General Partners via both verbal and written communication channels.

Experience & Qualifications 

• Relevant business qualification and/ or experience
• 2+ years working experience in a similar environment
• 2+ years client servicing experience