Manager Retail Store at KAL Group

Job Specification

Reporting into the Regional Manager Operations, the incumbent would be responsible for managing a retail store, which includes overseeing sales, staff, inventory and operational & administrative systems and controls.

Minimum Requirements

• National Diploma in Business Administration, Commerce, Accounting, or related field
• 4 years related experience in retail sales with a proven track record in a managerial capacity
• Ability to effectively communicate and/or negotiate with high level of proficiency
• Excellent MS Office skills and knowledge of retail operating systems

Key performance indicators

The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.

Growth

• Ability to execute in a diverse environment by building a deep understanding of the company's products and consumers to develop narratives that translate those concepts to broad consumer audiences and customer experiences
• Delivering messaging, communications, and programs that inform, influence, and inspire customers, for example promotional displays

Optimisation

• Achieves financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability and meet sales targets
• Maintain proper stock management, i.e stock controls and reconciliations
• Promote high levels of customer satisfaction by addressing customer complaints
• Compliance with internal company policies, procedures, processes, and external regulations

Leveraging Culture & Diversity

• Ability to lead a high impact team and collaborate with different stakeholders
• Building trusting relations and inspire relations amongst the internal and external stakeholders

Digital Transformation

• Driving the automation/optimization of digital processes and inventory control platforms
• Develop consumer-facing content across a variety of segments to publicise the company's products & brands