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Vodacom Group Limited (Vodacom) is an African mobile communications company providing voice, messaging, data and converged services to over 61 million customers. From its roots in South Africa, Vodacom has grown its operations to include networks in Tanzania, the Democratic Republic of Congo, Mozambique, and Lesotho and provides business services to customer...
Role Purpose
The G Band Manager: Retentions and Collections role is based within Commercial Business Unit. The incumbent should be an inspiring leader to team members and oversee policy services, collections and retentions operations of the insurance companies in line with internal procedures and guidelines to ensure strategic objectives are met.
Your responsibilities will include
- Set unit strategy in line with the Vodacom Insurance Company and Vodacom Assurance Company,
- Responsible for Billing and Collections within the Life Insurance Company,
- Responsible for the development and implementation of a retentions strategy,
- Management of direct and indirect reports
- Management of the performance of third parties,
- Set clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamwork,
- Ensure alignment of Group strategy and fulfilment of the unit’s tasks with maximised productivity and efficiency.
The ideal candidate for this role will have:
The ideal Candidate should have technical / professional qualifications:
- A relevant 3 year Degree or National Diploma essential
- A minimum of 5 years relevant experience essential in Policy Services/ Retentions/ Collections department within an insurance company inclusive of 2 years management/leadership experience
OR
- Matric essential and
- A minimum of 5 years relevant experience essential in Policy Services/ Retentions/ Collections department within an insurance company inclusive of 2 years management/leadership experience
Core competencies, knowledge and experience:
- Policy services
- Retentions Strategies
- Collections/Billing Legal and regulatory standards and practices Service Level Agreements
- Staff Management and Leadership
- Reporting
- Stakeholder feedback and engagement
KPIs
Closing date for applications: 18 October 2021
The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.
Commitment from Vodacom
- Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
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