Latest Jobs at Vodacom

Role Purpose:

• The role of Managing Executive: Digital Information Technology is to provide Information Technology leadership and specifically as it relates to the Vodacom Digital business requiring focus and acceleration of their deliverables.
   

Your responsibilities will include:

Define and deliver Vodacom Digital Information Technology Strategy:

• Lead and manage the Vodacom Digital Information Technology, appropriately aligned with Vodafone Global and Vodacom Group Information Technology strategy and stakeholder requirements.
• Deliver projects enabling business unit strategy. 
• Ensure the availability and performance of the Business Support System landscape
• Deliver on business requirements and Information Technology operational demands in the most efficient and effective way.
• Accountable for the design and delivery of Business Support Systems and Solutions for the above business unit.
• Accountable for Acceptance, Integration, and Production Deployment.
• Ensure the definition and implementation of the target Information Technology architecture in alignment with the Vodacom  Information Technology Architecture
• Align deliverables with Vodacom Online Information Technology strategy
• Establish strong collaboration with the relevant Vodacom Information Systems Teams

Leadership:

• Lead, motivate and develop Digital Channels Information Technology teams, ensuring they have clarity of direction and support in prioritising demands.
• Coach, develop and performance manage people and identify key talent.
• Embody and embed the Vodacom Way behaviours.
• Create a positive environment of change readiness and excellence. 
• Work across the Vodafone Group to deliver best practices locally.
   

The ideal candidate for this role will have:

• Must have technical/professional qualifications: 
• An advanced Telecommunications or Information Technology or similar degree is essential 
• An MBA will be advantageous
• Minimum 15 years experience working in Telecommunications and Information Technology.
• Minimum 10 years management and senior leadership experience in Information Technology Operations & Development.
• Excellent understanding of the telecommunications and Information Technology market
• Substantial technological background, gained in global, multi-cultural organisations 
• Substantial knowledge of business processes and their integration
• Distinct analytical and systematic thinking 
• Ability to communicate complex technical dependencies comprehensively on Executive Management Level
• Ability to communicate complex subjects in a simple way.

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Your responsibilities will include:

Identify, monitor and analyse policy and regulatory issues affecting Vodacom operating companies (DRC, Mozambique, Tanzania, Lesotho, Ethiopia, Kenya, South Africa). Devise proactive strategies to solve existing challenges and drive business growth.
Identify, monitor and analyse policy and regulatory issues affecting Vodacom operating companies
Develop a co-ordinated group / op.co strategy and plan for engagement with respective stakeholders on regulatory and public policy issues 
Leverage synergies available within Vodafone and Vodacom groups
Provide world class public policy and regulatory support to:
-    All Vodacom Group companies (Mozambique, D.R.C., Lesotho, Tanzania)
-    Vodacom business entities
-    Safaricom entities (Kenya, Ethiopia)

Manage a regional team of senior public policy and regulatory experts

• Develop and manage a high performing Vodacom Group public policy and regulatory team which contributes to group performance and to the Vodafone global external affairs community

Provide strategic input on legal regulatory and external affairs issues at group leadership level

• Provide strategic support as requested or required on public policy and regulatory matters to the Chief Officer: External Affairs
• Provide relevant public policy and regulatory input to Strategy and Business Development function on mergers, acquisitions and new business prospects
• Prepare board papers, strategies, plans and proposals for board / executive committee review (Vodacom Group) and operating companies.

Build coalitions and represent Vodacom in meetings with external stakeholders’ communications Vodacom’s policy positions at public events across Vodacom’s footprint.

• Network with relevant stakeholders such as regulators, government/industry-based committees or interest groups, etc.
• Build coalitions with critical stakeholders and represent Vodacom externally.

As a member of the Vodacom Group External Affairs leadership team to:

• Provide counsel and advice on regulatory and public policy opportunities and risks facing Vodacom Group operating companies. 
• Proactively manage public policy and regulatory risks by influencing outcomes through strategic advocacy.
• Establish and maintain strategic relations with regulatory stakeholders across Vodacom’s operating companies and with multilateral bodies, at regional and sub-regional levels, such as  SADC, EAC, AU. 
• Serve as the interface between the company and the external environment on public policy and regulatory matters.
• Provide leadership, professional oversight and guidance to senior subject matter experts in a matrix organisation. 

The ideal candidate for this role will have:

Must have professional qualifications:

• Advanced Degree Public Affairs, Politics, Law and/or Economics
• 10-15 years experience (including senior management experience) in telecommunications, banking or related highly regulated industry (i.e. similar socio-economic and security features dealing  with regulation, government / public sector relationship building, etc.)
• Experience of senior leadership and management in a matrix organisation working with highly specialised experts.
• Significant experience and track record of managing strategic outreach with a diverse set of stakeholders
• Track record of identifying, monitoring and analysing policy and regulatory issues across African jurisdictions. Good understanding of policy and regulatory issues facing communication and financial service providers required. 
• Excellent communication skills – written and verbal
• Experience executing cross-functional campaigns
• Ability to provide leadership and guidance to a team of public policy / regulatory specialists.
• Ability to navigate a matrix organisation.
• Analysis and Synthesis: Ability to analyse a complex set of information requiring a mixture of technical/professional competencies to comprehend, the ability to synthesise the issue and propose a decision
• Decision making: The ability to communicate, influence and negotiate successfully to conclude an agreement on complex and important issues
• Relationship management: Ability to liaise and communicate effectively externally and to project a positive image of the company
• Leadership: Ability to manage, motivate and develop a team of high performance, high skill staff of diverse technical and professional backgrounds.  Ability to provide functional leadership across the business
• Integrity and resilience: Ability to operate/negotiate in high-pressure situations, a strong sense of principle and the ability to represent and maintain a principled position in a negative or hostile situation.

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Role Purpose

• Vodacom Terminals prides itself on selecting the very best devices for our customers. Selecting products to meet the needs of our customers today and tomorrow. From Sims to Smartphones, Mobile data solutions to Machine 2 Machine. This new role, reporting to the Head of Portfolio & Commercial, within Terminals, will be responsible for owning the ranging decisions for Vodacom.
• Aligned to local strategy and Vodafone Group, this role requires exceptional market knowledge, understanding of product technology, and a passion for hardware, in order to select and recommend the products that enable our customers to be connected.

Your responsibilities will include:

• Quarterly device portfolio planning, based on insights (internal (CVM) and external sources) that is aligned with Segments, Sales, Customer Ops & Technology
• Advocate of the device portfolio and future strategy
• Volume mix that is aligned with the A&R budget, connection targets, supplier and platform strategy.
• Alignment with the Vodafone Global & Vodacom SA strategy
• Highlight future and global trends for wider consultation.
• Understanding of customer segmentation and developing a portfolio for both Prepaid and Post Paid markets
• Lifecycle management of devices within the portfolio and introduction of new devices into the portfolio

The ideal candidate for this role will have:

• Matric is essential
• Relevant degree or diploma in business administration or IT essential
• Working in or previously worked in Telecommunications preferred.
• Experience in ranging, developing or selling mobile products
• High degree of interest in mobile devices, platforms, products and services
• Work cross functionally in a fluid environment
• A passion for providing excellence in customer service
• Ability to look beyond today and predict future mobile customer trends

Closing date for applications: 15 October 2021

• The base location for this role is Midrand, Vodacom Campus
• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

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Role Purpose

The G Band Manager: Retentions and Collections role is based within Commercial Business Unit. The incumbent should be an inspiring leader to team members and oversee policy services, collections and retentions operations of the insurance companies in line with internal procedures and guidelines to ensure strategic objectives are met.

Your responsibilities will include

• Set unit strategy in line with the Vodacom Insurance Company and Vodacom Assurance Company,
• Responsible for Billing and Collections within the Life Insurance Company,
• Responsible for the development and implementation of a retentions strategy,
• Management of direct and indirect reports
• Management of the performance of third parties,
• Set clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamwork,
• Ensure alignment of Group strategy and fulfilment of the unit’s tasks with maximised productivity and efficiency.

The ideal candidate for this role will have:

The ideal Candidate should have technical / professional qualifications:

• A relevant 3 year Degree or National Diploma essential
• A minimum of 5 years relevant experience essential in Policy Services/ Retentions/ Collections department within an insurance company inclusive of 2 years management/leadership experience

OR

• Matric essential and
• A minimum of 5 years relevant experience essential in Policy Services/ Retentions/ Collections department within an insurance company inclusive of 2 years management/leadership experience

Core competencies, knowledge and experience:

• Policy services
• Retentions Strategies
• Collections/Billing Legal and regulatory standards and practices Service Level Agreements
• Staff Management and Leadership
• Reporting
• Stakeholder feedback and engagement

KPIs

Closing date for applications: 18 October 2021

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

Commitment from Vodacom

• Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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Role Purpose

• To process applications for credit vetting, activations and transfer of ownership; as escalated through the relevant customer acquisition workflow and queue management systems.

Your responsibilities will include:

• To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment; in according with company policy and guidelines  
• Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt  
• To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system
• To accurately and timely create and activate customer and subscriber GSM and non-GSM requests onto the Vodacom billing system  
• To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system
• To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems  
• To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation and confirmation failures
• To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures   
• To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests
• To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism and good product knowledge
• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking
• Achieving Personal Work Goals and Objectives 
• Entrepreneurial and Commercial Thinking 
• Analysing

The ideal candidate for this role will have:

• A minimum of 2 years relevant experience 
• 1 year in a call centre environment (Credit Vetting) – essential 
• Previous Credit Vetting experience – essential
• Grade 12 essential  
• Credit related Diploma desired
• Credit vetting process and decision-making knowledge   
• Customer verification, validation and confirmation    
• Customer creation and subscriber activations process   
• Transfer of ownership processes   
• Microsoft Office Applications   
• Data Capturing   
• Call Centre Knowledge  
• Knowledge of and experience in the use of Vodacom’s billing system - desirable

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Role Purpose

The Vodacom Group are embarking on an incredibly exciting Supply Chain transformation journey.  We have the opportunity to redefine the future of logistics and supply chain in the telecommunication industry and our vision is to become the benchmark of logistics in customer service.  We are incredibly passionate about our customers and our commitment to provide the best possible service requires that we have excellence in logistics.
The main purpose of this role is to ensure the effective forward and reversal of all project equipment in line of the agreed service level, ensuring that all movement is conducted on SAP EVO within Vodacom SA.  The role holder will be responsible and accountable to implement, manage, control and optimise the end-to-end equipment issuing and reversal including asset disposal recovery process for all network warehouses.  Compliance with all relevant health and safety regulations will be critical.The position will have to work in cross-functional teams including procurement and sourcing, regional warehousing, technical and finance. The candidate must have the ability to navigate a complex warehouse and inventory environment, this will enable the business to deliver on our customer promise and achieve our profit / cost targets
 

Your responsibilities will include:

Health and Safety 

• Ensure that all relevant health and safety legislation are implemented and adhered to.
• Ensure contractors / suppliers adhere to Vodacom safe working conditions and other relevant occupational, health and safety regulations. 
• Thought leader in environmental issues and matters in Logistics.

Impact on the business and stakeholders

• Lead the business to implement and manage an asset recovery and disposal process.
• Drive excellence in logistics execution.
• Implement and maintain an asset and disposal process that is financially sound and complies with Vodacom / Vodafone accounting standards.
• Maximise the recovery of equipment for re-use.
• Maximise the revenue generated from assets disposed.
• Manage third party suppliers on transport, warehousing and waste management.
• Manage the revenue and cost of disposal.
• Ensure products / equipment are available in accordance to the plan.
• Manage the supply chain risks and costs across various channels and ensure compliance to good governance and control.

Teamwork & Communication 

• Works closely with 3rd party logistics and warehouse providers to ensure optimal economical services and execution in line with service and performance levels.
• Create strong levels of trust with internal stakeholders.
• Create sustainable relationships 
• Document benefits achieved and report monthly.
• Prepare clear and precise operational progress and status reports.
• Engage senior stakeholders to drive process compliance and improvements.
• Manage and communicate operational issues and performance to stakeholders.

Innovation and change

• Identify opportunities for operational improvements and innovation.
• Create strong levels of trust with internal stakeholders.
• Create sustainable relationships 
• Optimise the forward and reversal of equipment issue, recovery and disposal process through innovative ideas and solutions.
   

The ideal candidate for this role will have:
Matric (essential)  

• 3 year relevant degree or diploma 
• Min of 10 years relevant experience - clearly defined, in depth and job specific of which 4-5 years should be in field of logistics.
• Experience of working within Supply Chain.
• Strong Financial acumen.
• 3rd party contract management.
• Strong operational and management skills.
• Health and Safety related to waste and hazardous material management and disposal.
• Fixed Asset Register management and disposal processes.
• Logistics and warehouse management

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Role Purpose

To deliver optimal cost of ownership for regional & local category (or categories), savings targets in line with the savings methodology and agreed value add targets and measures while securing the delivery of projects, goods and services across the regional & local category (or categories).

Your responsibilities will include:

Impact on the business:

• Manages delivery of local and regional level 1 category strategies, spend and savings targets (Radio Access Network)
• Manages local & regional relationships with key category suppliers and where required leads local & regional relationships across categories.

Budget holders, supplier and third parties:

• Leads negotiation and conclusion of contracts with suppliers on local agreements working with Legal and internal stakehlders to ensure business requirements are met.

Leadership and teamwork:

• Manage the activities of the team, providing coaching and development.
• Responsible for ensuring budget holders requirements are defined and reflected in the Category Strategy and related contracts.

Innovation and change:

• Provides input into defining innovative local category strategies.
• Drive digitisation in the SCM Networks space.

The ideal candidate for this role will have:

• 3 Year relevant degree/diploma in Supply Chain Management or Engineering.
• Minimum of 8 years relevant experience in the fields of procurement, SCM, network and engineering.
• Experience in the Telecoms industry.
• Successful management of small teams.
• Experience of working in virtual and international teams.
• Strong analytical skills. 
• Well-developed written and verbal communication skills.
• Demonstrable commercial and negotiation skills.
• Ability to develop and maintain working relationships.
• Cross cultural/cross functional experience.

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Role Purpose

• Principal Specialist - Cyber Security Operations will provide the leadership to a team forensuring cybersecurity operations are proactively managed and implemented acrossVodacom Group. Partner with other Cyber Security stakeholders to align goals andpriorities with security platforms/feeds, processes, and intelligence analysis.
• She/He will oversee and/ supervise:
• Security engineers and developers inclusive of the deployment, onboarding, operations,scalability, tuning of Perimeter and Core Security, Intrusion Prevention System (IPS) /Intrusion Detection System (IDS), Endpoint Protection, Detection and Response,NextGen Anti-Virus/Malware, Security Information and Event Management (SIEM),Identity and Access Management (IAM), Vulnerability Management, Patching, WAF andDAM platforms

Your responsibilities will include:

• Lead Cyber Defence Operations team
• Supervise the deployment of security platforms and onboarding systems into, includingbut not limiting to: SIEM, IAM, DAM, WAF, Vulnerability Management, Patching, DLPand EDR.
• Engage with key business stakeholders and operational partners in managing andremediating of cyber-related attacks.
• Lead the development and implementation of penetration testing of online and networksbased systems and forensic processes.
• Approve penetration tests/ethical hacking reports.
• Influence and improve upon existing Threat Intelligence processes through innovationand operational change.
• Develop and monitor key performance indicators, determines gaps in performancemetrics, and recommend/executes change management techniques for efficiency/qualityimprovements.
• Ensures that the team meets and exceeds the expectations of internal and externalcustomer based of defined SLAs.
• Evaluate existing technical capabilities and systems and identifies opportunities forimprovement.
• Drive automation and efficiencies through rigorous process documentation andenablement of tools.
• Create of reports, dashboards, metrics, and presentations to Senior Management.
• Build a team that collaborates with other departments.
• Be an active member of cyber Security Leadership team, responsible for deliveringstrategic technology security objectives.

The ideal candidate for this role will have

• Matric – essential
• Degree or National Diploma in Information Technology, Computer Science, InformationSystems, Systems Analysis, or other related fields
• 8 - 10 years working experience in leading a technology operational area and managinga team of operations specialists
• Demonstrated ability to be a thought leader and have excellent communication skills
• In-depth knowledge of Security Platforms such as: SIEM, UAM/IAM, DAM, WAF,Vulnerability Management and Patching
• In-depth knowledge of and experience in security concepts such as cyber-attacks andtechniques, risk management, incident management, threat management, etc.
• Proficient in preparation of reports, dashboards, and documentation
• Ability to handle high-pressure situations with key stakeholdersGood analytical, problemsolving, and interpersonal skills

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Role Purpose

To assist the Executive Head of Compliance with the implementation and monitoring of insurance compliance and regulatory controls in the insurance companies and across other financial related services within the insurance group. 

Your responsibilities will include:

• Regulatory and Legislative Compliance Monitoring, Analysis and Reporting
• Establishing a regulatory framework for the insurance business and sensitizing relevant internal stakeholders.
• Ability to translate and embedding the long-term regulatory requirements into business processes.
• Document existing controls within the business processes in order to assess their adequacy and effectiveness.
• Collate and analyse information from various sources in order to assess the adequacy and effectiveness of the internal compliance controls. The information must be documented together with action items and control plans and communicated to relevant internal stakeholders.  
• Engage with the outsourced service providers to assess levels of risk and compliance. Recommend areas of improvement and identify action items to be put in place to rectify areas of non-compliance. 
• Compile monitoring reports and communicate findings to relevant stakeholders

Stakeholder management 

• Analyse complaints (internal and external) for trends and report’s findings to relevant stakeholders 
• Liaise with External Regulatory Stakeholders ie. Various Ombuds, FSB, SARB etc. 
• Engage with Internal (Project Support) and External (Regulator and/or Suppliers) business stakeholders. 

Assist in the implementation of  the compliance training and awareness program

• Assist management to create a compliance culture and with embedding compliance principles, values and sound business practice into existing training mediums
• Assist management to create new mediums of communication to enhance compliance awareness and knowledge within the company

Financial Services regulation analysis and documentation 

• Assists with the analysis and documentation of regulatory compliance requirements especially as it relates to long-term insurance opportunities.
• Develop risk management plans for relevant legislation and maintain a regulatory universe for insurance.

Assessing the risk of changes to Regulatory Environment

• Identify and track changes to existing and new laws 
• Impact analysis across business processes and systems

The ideal candidate for this role will have:

• 3 year Degree or National Diploma essential in BCom, LLB, BA Law, or related and 
• A minimum of 5 years relevant experience in risk and compliance within the insurance industry.

Job Knowledge:

• This requires specialist experience and knowledge of the Insurance Acts, FICA Acts and its subordinate regulations, PoPI Actand all associated laws and regulations pertaining to insurance industry. 

Job Skills:

• Ability to transfer regulatory knowledge into sound business practices.
• Analytical and sound financial skills
• Effective interpersonal and communication (verbal and written  skills)
• Relationship management including influencing and  persuasion skills
• Presentation and facilitation skills

Closing date for applications: 18 October 2021

The base location for this role is Midrand, Vodacom Campus

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
• Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.