Manager : Risk, Compliance and Business Assurance at Hollard Insurance

JOB SPECIFICATION

• The Manager: Risk, Compliance and Assurance is responsible for leading the delivery of regulatory compliance, risk management, business assurance, and related governance activities across HGR. The role ensures adherence to applicable legislation, regulatory standards, and Hollard Group policies, while embedding effective controls, and assurance practices across the business.

KEY DELIVERABLES AND RESPONSIBILITIES

Regulatory Compliance, Risk Management and Business Assurance

• Understand and stay abreast of the legislative and regulatory universe, including emerging developments that may affect HGR.
• Assess the impact of regulatory and legislative change on the business, including implications for risk appetite, controls, business opportunities, and potential threats.
• Lead the identification, assessment, monitoring, and reporting of key compliance and business risks relevant to HGR.
• Embed compliance requirements, risk controls, and assurance considerations, as part of a multidisciplinary team into business processes, projects, systems, products, and stakeholder engagements.
• Lead and oversee AML operational performance to ensure effective, efficient, and compliant execution of AML processes across HGR.
• Provide first-line advisory support to the business, binder partners, brokers, and other stakeholders on regulatory, compliance, and risk-related matters.
• Deliver business assurance activities by planning, coordinating, and reporting on first-line reviews that evaluate the effectiveness of controls and the implementation of agreed remedial actions.
• Lead and coordinate Hollard Group compliance and internal audit reviews by supporting HGR teams through the full review lifecycle, including scope confirmation, engagement management, findings resolution, and agreement of corrective actions.
• Conduct intermediary, binder, and supplier due diligence and compliance reviews, including planning, scoping, oversight, reporting, and assessment of the effectiveness of corrective actions.
• Oversee the administration, review, and governance of broker contracts, binder and outsourcing agreements, supplier contracts, independent contractor arrangements, and non-disclosure agreements.

Transformation

• Drive transformation and innovation initiatives within the function, including the exploration, evaluation, and implementation of Artificial Intelligence and other enabling technologies to improve efficiency, insight generation, control effectiveness, management reporting and stakeholder experience.

Culture

• Advance organisational compliance and risk management maturity across the business.
• Design compliance and risk management activities to support an "easy to do business" vision for all stakeholders.
• Live the HGR values and culture.

Reporting

• Measure, monitor, and report on the performance of the function, using appropriate metrics and insights to support decision-making and continuous improvement.
• Prepare and present strategic and operational reports to relevant stakeholders, including:
• Combined Assurance reports
• Hollard Group reports
• HGR management and executive reports
• HGR binder and broker reports

Training and Awareness

• Design, coordinate and conduct regular compliance and risk management, awareness and training initiatives.

Team Management and Leadership

• Manage and support the team to deliver compliance, risk management, and business assurance activities in line with business requirements.
• Set clear performance expectations, monitor delivery against agreed objectives, and provide ongoing coaching, guidance, and developmental support to team members.
• Build a high-performance, values-driven team culture that promotes accountability, collaboration, continuous improvement, and service excellence.
• Ensure the team is appropriately structured, skilled, and resourced to meet regulatory, operational, and assurance requirements.
• Foster strong cross-functional relationships and alignment with business leaders, Hollard Group stakeholders, and external partners to support effective delivery and decision-making.

Required Knowledge and Experience    

• Minimum 5 years’ experience in a similar role within the insurance or financial services environment, with demonstrated exposure to compliance, risk management, and business assurance activities.
• Strong communication skills, with the ability to explain regulatory, risk, and assurance matters clearly to different audiences.
• Well-developed planning, organisational, and execution capability, with the ability to manage multiple priorities and deliver high-quality outcomes in a dynamic environment.
• Good report writing and presentation skills, with the ability to prepare clear, accurate, and practical management information.
• Analytical and critical thinking capability, with the ability to interpret complexity, identify key risks, and apply sound judgement in decision-making.
• Professional rigour, attention to detail, and a clear commitment to quality, governance, and control effectiveness.
• Integrity, professionalism, and personal accountability, with the confidence to challenge constructively and uphold ethical standards.
• A practical, improvement-focused mindset, with the ability to identify opportunities to improve processes, ways of working, and business outcomes.
• Digital fluency, including proficiency in Microsoft Office tools and confidence in leveraging technology to improve reporting, analysis, and business effectiveness.
• Good stakeholder management skills, with the ability to build effective working relationships and collaborate across teams and with external partners.
• Group Risk benefits experience will be advantageous.

Deadline:8th June,2026