Latest Jobs at Hollard Insurance

Job Purpose:

• Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the area
• Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business.
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities:

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Account Management:  Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, complete the new business worklist and responsible for follow up, processing all renewals for preparation to negotiate with brokers, processing and following up all declaration letters, follow up and confirmation of surveys and following up on Risk Recommendations, prepare all new business closings prior to handing over to underwriting for processing. 
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regards to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable.
• Relationship Management: Interact frequently with brokers and/or agents and focus on service delivery.

Required Knowledge and Experience    

• At least 3 years insurance experience
• Good communication skills (including writing and presentation skills)
• Negotiation skills (internal & external)
• Relationship management skills (have the right approach with the right people)

Educational Requirements    

• Matric
• NQF 4 Insurance qualification or equivalent advantageous
• RE advantageous

Deadline:12th June,2026

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• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Technical Marketing Specialist in our Business Development Area.
• The Technical Marketing Specialist is responsible for translating complex Group Risk products, pricing structures, underwriting positions, claims experience, and regulatory considerations into clear, credible, and compelling market-facing material.
• The role sits at the intersection of Product, Actuarial, Underwriting, Claims, and Business Development, supporting brokers and internal sales teams to shift conversations from price to value, outcomes, and benefit design relevance

KEY RESPONSIBILITIES:

Technical Content & Proposition Development

• Develop and maintain technical sales collateral for Group Life, Disability, Critical Illness, Funeral, and related ancillary benefits, among others
• Translate actuarial and underwriting positions into broker-usable narratives (e.g. benefit competitiveness, morbidity alignment, FCL logic)
• Support the articulation of employer value propositions beyond premium (claims outcomes, suitability, governance, FSCA alignment)

Broker & Distribution Enablement

• Produce technical guides, comparison tools, benefit schedules, explainer documents, and FAQs for brokers
• Support Business Development and Distribution with tender responses, RFP packs, and re-broking support material
• Enable consultative selling by equipping brokers to lead benefit redesign and governance-aligned conversations rather than price comparison

Market Education & Thought Leadership

• Develop market education content addressing common misconceptions about group risk benefits
• Contribute to white papers, insight pieces, and technical presentations aimed at trustees, HR, remuneration committees, and governance forums
• Support positioning of Group Risk as risk management and employee value, not a transactional insurance line item

Strategic Product & BD Support

• Work closely with Product, Actuarial, Underwriting and Claims to ensure market messaging is accurate and defensible
• Support new product launches, benefit enhancements, and market repositioning initiatives
• Provide technical input into BD strategies, competitor positioning and differentiation narratives

Governance, Compliance & Accuracy

• Ensure all technical marketing material is FSCA-aligned, Treating Customers Fairly (TCF) compliant, and suitable for intermediary use
• Maintain rigorous technical accuracy, version control and approval processes
• Assist in simplifying technical language without diluting regulatory or contractual integrity

Key Stakeholders

• Group Risk Business Development
• Product & Actuarial
• Underwriting & Claims
• Broker Distribution & Key Intermediaries
• Marketing (brand and campaigns alignment)

Required Knowledge and Experience    

• 5+ years’ experience in Group Risk insurance, employee benefits, or actuarially-driven insurance products
• Strong organisational skills and attention to detail.
• Strong working knowledge of:
• Group Life, Disability, Critical Illness, Funeral benefits
• Pricing and evaluation of group risks schemes
• Underwriting principles and Free Cover Limits
• Claims experience and morbidity drivers
• Broker-led distribution model
• Proactive and solution-oriented mindset.
• Ability to thrive in a fast-paced environment.
• Team player with strong collaboration skills.
• Analytical thinking and problem-solving abilities

Educational Requirements    

• 5+ years’ experience in Group Risk insurance, employee benefits, or actuarially-driven insurance products
• Minimum requirement: Preferably tertiary qualification (mathematics, statistics or business-related degree)

Deadline:8th June,2026

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JOB SPECIFICATION

• The Manager: Risk, Compliance and Assurance is responsible for leading the delivery of regulatory compliance, risk management, business assurance, and related governance activities across HGR. The role ensures adherence to applicable legislation, regulatory standards, and Hollard Group policies, while embedding effective controls, and assurance practices across the business.

KEY DELIVERABLES AND RESPONSIBILITIES

Regulatory Compliance, Risk Management and Business Assurance

• Understand and stay abreast of the legislative and regulatory universe, including emerging developments that may affect HGR.
• Assess the impact of regulatory and legislative change on the business, including implications for risk appetite, controls, business opportunities, and potential threats.
• Lead the identification, assessment, monitoring, and reporting of key compliance and business risks relevant to HGR.
• Embed compliance requirements, risk controls, and assurance considerations, as part of a multidisciplinary team into business processes, projects, systems, products, and stakeholder engagements.
• Lead and oversee AML operational performance to ensure effective, efficient, and compliant execution of AML processes across HGR.
• Provide first-line advisory support to the business, binder partners, brokers, and other stakeholders on regulatory, compliance, and risk-related matters.
• Deliver business assurance activities by planning, coordinating, and reporting on first-line reviews that evaluate the effectiveness of controls and the implementation of agreed remedial actions.
• Lead and coordinate Hollard Group compliance and internal audit reviews by supporting HGR teams through the full review lifecycle, including scope confirmation, engagement management, findings resolution, and agreement of corrective actions.
• Conduct intermediary, binder, and supplier due diligence and compliance reviews, including planning, scoping, oversight, reporting, and assessment of the effectiveness of corrective actions.
• Oversee the administration, review, and governance of broker contracts, binder and outsourcing agreements, supplier contracts, independent contractor arrangements, and non-disclosure agreements.

Transformation

• Drive transformation and innovation initiatives within the function, including the exploration, evaluation, and implementation of Artificial Intelligence and other enabling technologies to improve efficiency, insight generation, control effectiveness, management reporting and stakeholder experience.

Culture

• Advance organisational compliance and risk management maturity across the business.
• Design compliance and risk management activities to support an "easy to do business" vision for all stakeholders.
• Live the HGR values and culture.

Reporting

• Measure, monitor, and report on the performance of the function, using appropriate metrics and insights to support decision-making and continuous improvement.
• Prepare and present strategic and operational reports to relevant stakeholders, including:
• Combined Assurance reports
• Hollard Group reports
• HGR management and executive reports
• HGR binder and broker reports

Training and Awareness

• Design, coordinate and conduct regular compliance and risk management, awareness and training initiatives.

Team Management and Leadership

• Manage and support the team to deliver compliance, risk management, and business assurance activities in line with business requirements.
• Set clear performance expectations, monitor delivery against agreed objectives, and provide ongoing coaching, guidance, and developmental support to team members.
• Build a high-performance, values-driven team culture that promotes accountability, collaboration, continuous improvement, and service excellence.
• Ensure the team is appropriately structured, skilled, and resourced to meet regulatory, operational, and assurance requirements.
• Foster strong cross-functional relationships and alignment with business leaders, Hollard Group stakeholders, and external partners to support effective delivery and decision-making.

Required Knowledge and Experience    

• Minimum 5 years’ experience in a similar role within the insurance or financial services environment, with demonstrated exposure to compliance, risk management, and business assurance activities.
• Strong communication skills, with the ability to explain regulatory, risk, and assurance matters clearly to different audiences.
• Well-developed planning, organisational, and execution capability, with the ability to manage multiple priorities and deliver high-quality outcomes in a dynamic environment.
• Good report writing and presentation skills, with the ability to prepare clear, accurate, and practical management information.
• Analytical and critical thinking capability, with the ability to interpret complexity, identify key risks, and apply sound judgement in decision-making.
• Professional rigour, attention to detail, and a clear commitment to quality, governance, and control effectiveness.
• Integrity, professionalism, and personal accountability, with the confidence to challenge constructively and uphold ethical standards.
• A practical, improvement-focused mindset, with the ability to identify opportunities to improve processes, ways of working, and business outcomes.
• Digital fluency, including proficiency in Microsoft Office tools and confidence in leveraging technology to improve reporting, analysis, and business effectiveness.
• Good stakeholder management skills, with the ability to build effective working relationships and collaborate across teams and with external partners.
• Group Risk benefits experience will be advantageous.

Deadline:8th June,2026

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Job Purpose:

• The Operations-Fcrm Specialist Investigations delivers Financial Crime Risk Management services across the FCRM value-chain, including prevention, detection and remediation underpinned by an effective governance model, with a specialised focus on investigations.

Key Responsibilities:

The key outputs required for the core function of financial crime investigation: 

• To provide an effective and efficient financial crime investigation service with continuous communication within the agreed financial crime investigation plan; 
• To support the development, documentation and implementation of the investigation methodology and to adhere to the approved methodology during the investigation process; 
• Accurate identification and classification of the financial crime risk types in terms of the approved typology; 
• Effective engagement with internal and external stakeholders in respect of investigations carried out within the agreed turnaround times; 
• To ensure accurate and timeous capturing of information on the Case Management System with the aim of extraction of meaningful Management Information (MI); 
• To provide timeous feedback to business in terms of progress of investigations and to provide concise reports to business.; 
• Identify and clearly define issues, root causes, effective recommendations / solutions to improved internal controls / business processes and ensure business agreement to maintain a green control environment; 
• Engage with the relevant internal and external stakeholders for post investigation requirements including criminal action, disciplinary action, and PRECCA reporting to testify on findings, when required. Engage with the Insurance Crime Bureau  
• To effectively administer case files and prioritize tasks accordingly; 
• Engage with the relevant Ops/Fcrm team members to execute on recommendation of tasks across the FCRM value chain; and 
• To perform related tasks within Operations-Fcrm as per the request of the Senior Manager and / or the Manager Investigations. 

Prevention: 

• Financial crime risk awareness and training. 
• Marketing and communications required for the FCRM function. 
• Fraud vulnerability assessments, Combined Assurance Reviews and Financial Crime Risk Assessments. 

Detection: 

• Forensic Data Analysis (FDA) and cyber-crime support. 

Remediation: 

• Monitor and track recommended remedial actions, recoveries, disciplinary actions, regulatory actions and criminal actions. 

Governance: 

• Support the design, review and maintain Financial Crime Risk related policies, processes and methodologies. 

Required Knowledge and Experience    

• Five (5) years Financial Crime Risk Management OR Commercial crime investigation experience; atleast (Three) 3 years’ experience investigating Claims within the Life insurance industry.  
• Have a successful track record of investigations and convictions within the Claims environment.  
• Experience / knowledge of Long Term / Life Insurance financial crime environment within KZN and Eastern Cape; and must have extensive knowledge of the funeral/life industry, its regulations as well traditional customs.  
• Consulting experiences an advantage. 

Educational Requirements    

• Business / Risk Management / Forensics / Audit Degree and / or equivalent tertiary qualification, relevant for this position. 
• Certified Fraud Examiner (CFE) or Forensic Practitioner (ICFP) an advantage.

Deadline:8th June,2026

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Job Advert Summary    

• An Exciting new opportunity has become available within Hollard Group Risk. We are looking to recruit a Disability Claims Assessor
• The incumbent will be responsible and accountable for assessing, reviewing and managing Capital Disability, Dread Disease and Income Disability claims and any other claims which need a medical assessment component. The person will need to ensure that the standard of decisions taken is equitable and made in accordance with the principles and philosophy of our company. The incumbent will need to ensure that service level agreements are adhered to and that claims are assessed and reviewed to the clients’ satisfaction.

KEY RESPONSIBILITIES:

• To assess claims consistently and to ensure that claims assessment and disability management practice is in line with the market but also in line with the company values
• To liaise with and provide clients with feedback professionally
• To plan return to work programmes for claims needing active management
• To keep records and update systems
• To ensure effective client engagement

Required Knowledge and Experience    

• Ability to work with various stakeholders
• Integrity
• Patience and tolerance
• Self-management
• Strong role model, able to command respect
• Proactive, capable of identifying and initiating change
• Results and action orientated
• Ability to deal with stressful environment and situations
• Empathy

Educational Requirements    

• Matric
• Postgraduate medically aligned degree is required eg. Occupational therapy / Physiotherapy
• 3-5 years clinical experience /claims assessing experience in Group Risk environment with exposure to Income Disability Claims, Capital Disability and Dread Disease claims
• Insurance related studies

Deadline:9th June,2026

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• Build the environment. Enable the control. Strengthen the business. If you’re the kind of leader who sees risk not just as oversight, but as an enabler of better business decisions; this is your opportunity. We’re looking for a Senior Manager: Risk Enablement who can bring structure, insight, and influence to how risk is managed across the organisation. You’ll partner with stakeholders, challenge constructively, and help shape a resilient, well-controlled environment that supports sustainable growth.

What you’ll do
Enterprise Risk Enablement

• Enable execution of the enterprise risk management programme across the Group.
• Support business units in building and maintaining strong risk and control environments.
• Facilitate integrated risk and control assessments across processes, products, and systems.

Risk Management & Governance

• Manage risk events processes including root cause analysis and remediation.
• Support identification of non compliance issues and guide corrective action planning.
• Conduct policy conformance reviews and risk-based process and control testing.

Regulatory & Compliance Oversight

• Assess new legislation and regulatory changes and provide impact analysis.
• Support the business in understanding and responding to regulatory requirements.
• Partner with compliance teams to ensure effective implementation of controls.

Operational Resilience & Risk Insight

• Drive continuous improvement of operational resilience capabilities.
• Support development and monitoring of key risk indicators and control metrics.
• Produce Group risk reports, dashboards, and insights to support decision-making.

Required Knowledge and Experience    
What you’ll bring

• Minimum 10 years’ experience in financial services, with at least 5 years in senior risk or compliance roles.
• Strong experience within insurance or broader financial services environments.
• Proven ability to implement and embed risk and compliance frameworks.
• Experience in risk assessments, governance processes, and regulatory environments.

Leadership Expectations

• Strong analytical and problem-solving capability.
• Ability to influence and challenge constructively across teams.
• Clear and effective communication, including report writing and presentations.
• Adaptability to evolving business and regulatory environments.
• High levels of ownership, independence, and professional credibility.

Personal Attributes

• Proactive and solutions-oriented with strong attention to detail.
• Comfortable operating in complex, evolving environments.
• Strong stakeholder engagement and relationship-building capability.
• Curious and continuously improving mindset.
• Able to balance risk discipline with business enablement.

Educational Requirements    

Qualifications (nice to have, valued to bring)

• Relevant NQF 7 qualification in Risk, Legal, Finance, Business, or IT.
• Professional certifications such as CA(SA), CISA, or CIA are advantageous.

Deadline:12th June,2026

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Job Purpose

• To perform accurate and timely cashbook processing and bank reconciliations in line with company standards, ensuring integrity of financial records.
• To support the Management Accountants by maintaining by resolving discrepancies, and ensuring all cash transactions are correctly recorded.
• To contribute to strong financial control, audit readiness, and effective cash management through disciplined processes and adherence to policies.

Key Responsibilities:
Cashbook Administration:

• Process and capture all bank transactions (receipts, payments, transfers, bank charges, interest, etc) accurately and timeously in the financial system, ensuring correct general ledger allocations.
• Assist in the on boarding of new brokers by opening bank account.
• Assisting our business partners with any changes or amendments to their banking profiles by working closely with bank support.

Bank Reconciliations:

• Prepare daily, weekly, and monthly bank reconciliations, identifying and resolving reconciling items promptly. Maintain proper supporting documentation and ensure all reconciling items are cleared within the agreed timelines.

Payments and Receipts Allocation:

• Accurately allocate incoming receipts to the correct accounts and clear suspense accounts. Support payment processes by validating information and ensuring completeness of documentation within control frameworks.

Month-End Support:

• Ensure all cashbook transactions are processed before month-end deadlines. Assist the Management Accountants with journals, reconciliations, and reporting schedules.

Risk Management & Compliance:

• Ensure adherence to internal controls, finance policies, and audit requirements. Identify unusual transactions or discrepancies and escalate appropriately. Maintain audit-ready records at all times.

Stakeholder Engagement:

• Respond to internal and external queries related to cashbook transactions and reconciliations. Liaise with banks and stakeholders to resolve discrepancies and ensure smooth financial operations.

Continuous Improvement:

• Identify opportunities to improve cashbook processes and enhance efficiency through better controls or system utilisation.

Required Knowledge and Experience    
Required Experience

• 3–5 years’ experience in a finance administration or cashbook role
• Proven experience with bank reconciliations and high-volume transaction processing
• Exposure to financial systems (e.g. Great Plains or similar) advantageous
• Insurance industry experience will be an advantage 

Required Knowledge and Skills

• Strong understanding of bank reconciliations and cashbook processes
• Working knowledge of accounting principles (debits/credits, GL allocations)
• Attention to detail and high level of accuracy
• Strong problem-solving and reconciliation skills
• Good communication skills (written and verbal)
• Time management and ability to meet tight deadlines (especially month-end)
• Proficiency in Microsoft Excel (e.g., formulas, reconciliations, data analysis)
• Strong control mindset and adherence to governance and compliance requirements

Educational Requirements    
Required Qualifications

• Matric
• Relevant Finance Diploma or Degree advantageous

Deadline:8th June,2026

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Job Purpose

• Responsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering  first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency  through effective risk management of policies.

Key Responsibilities 

• Ensure adherence to underwriting guidelines and standard operating procedures:
• Assess new business risk in accordance with business underwriting guidelines.
• Manage new business acceptance and declinature of risk.
• Provide technical underwriting expertise on underwriting referrals
• Manage re-insurance referrals placements.
• Act within the agreed mandate in terms of discount, acceptance of risk etc.
• Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries  
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously  
• Follow the company standard operating procedures on all risk management processes  
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF).
• Escalate queries or deviations from SOP to relevant manager 
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk.
• Ensure that correct policy documents are sent to the clients.
• Deliver reliable underwriting support and customer service to the various claims departments and improve the overall customer experience.
• Establish and nurture relationships with internal and external stakeholders.  
• Identify problems encountered by clients and propose medium- and long-term resolutions.
• Proposing new ways to improve technical functionality to facilitate service to meet SLA.
• Foster and encourage collaboration within the team.

Required Knowledge and Experience    
Required Knowledge and Skills & Experience 

• Knowledge of Easy product and policy wording.
• A solid understanding and knowledge of insurance principles.  
• A minimum of 4-5 years’ Underwriting knowledge and experience. 

Educational Requirements    
Required Qualifications 

• Matric/Diploma
• NQF 5 Insurance Qualification
• Recognised RE certification 

Deadline:10th June,2026

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Job Advert Summary    

• The primary purpose of this role is to conduct actuarial valuations for the life insurance business across various countries within our organization. This pivotal position involves providing actuarial support to the business, facilitating key projects, and assisting the statutory actuary in meeting regulatory reporting requirements. Through these responsibilities, you will significantly contribute to enhancing the profitability and overall effectiveness of the business in achieving its objectives.

Key responsibilities

• Perform actuarial data analysis and prepare inputs for valuation and reporting processes Conduct actuarial calculations, including more complex modelling and analysis where needed.
• Support the valuation of policy liabilities and analysis of key financial drivers.
• Aid in the preparation of regulatory and statutory actuarial reports.
• Provide input into financial projections, budgeting, and business planning processes.
• Contribute to IFRS 17 reporting processes and related actuarial deliverables.
• Produce accurate and timely actuarial outputs for internal stakeholders.
• Review and validate work produced by actuarial analysts and junior team members Identify data issues or anomalies and recommend appropriate corrections.
• Apply actuarial methods, tools, and models in line with established standards and guidance.

Required Knowledge and Experience    

• Min 2–4 years actuarial experience, preferably within life insurance or valuation.
• Exposure to life insurance throughout Africa will be an added advantage.
• Ability to build strong relationships across diverse stakeholders, internally and externally, and in various countries and cultures.
• Excellent verbal and written communication skills.
• Ability to thrive under pressure while meeting internal and external deadlines.
• Strong problem-solving skills with meticulous attention to detail.
• Commitment to excellence in execution and delivery.
• Exceptional numerical and analytical skills.
• Proficiency in IT skills (MS Office, SQL Server, working with large datasets).
• Capacity to work independently with minimal supervision

Personal Attributes:

• Integrity.
• Organisational skills.
• Good interpersonal skills.
• Ability to work under pressure.
• Results and Action orientated.
• Ability to present to various stakeholders.
• Ability to engage and build relationships with stakeholders from different backgrounds. 

Educational Requirements    

• Actuarial Science Degree
• Technical Member of the Actuarial Society of South Africa
• Minimum of 6 CTs

Deadline:19th June,2026

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Job Purpose

• The Claims Technician – HART is responsible for the effective management, processing, and oversight of claims within the allocated portfolio, ensuring compliance with legal, regulatory, and Hollard standards.
• The role contributes to operational efficiency, risk mitigation, and client satisfaction through accurate claims assessment, fair outcomes, and adherence to service levels
• This role supports binder holder relationships and ensures consistent application of policy wordings, governance standards, and claims controls

Key Responsibilities:

Claims Management & Processing

• Manage, process, and oversee all claims within the portfolio within agreed turnaround times.
• Interpret and apply policy terms and conditions, ensuring all validation checks are complete.
• Authorise claims above binder mandates in line with authority limits.
• Ensure appropriate controls are applied to all claims settlements.

Compliance, Governance & Risk

• Ensure adherence to legal requirements, regulatory frameworks, and internal policies.
• Apply scheme rules, business rules, and procurement requirements where applicable.
• Detect and manage fraud, misrepresentation, and dishonesty risks.
• Drive fair, consistent, and defensible claim outcomes.

Binder & Stakeholder Management

• Manage claims reports from binder holders and provide oversight.
• Respond to queries from binder holders accurately and timeously.
• Participate in binder meetings, claims reviews, and partner engagements.
• Build strong relationships with internal stakeholders and external 

Customer Experience

• Deliver efficient, professional, and client-centric claims service.
• Manage rejections and complaints with fairness, diplomacy, and clarity.
• Uphold Hollard’s service standards and reputation.

Technical Support & Collaboration

• Participate in loss adjusting activities and legal settlement discussions where required.
• Provide support to claims negotiation teams as needed.
• Contribute to ad hoc projects and process improvements.

Reporting & Performance

• Provide monthly reports and updates to management.
• Manage own performance and delivery against agreed objectives.
• Ensure accuracy and integrity of claims data and reporting

Required Knowledge and Experience    
Required Experience

• 3–5 years’ experience in Personal Lines insurance (claims environment)
• Experience in binder environments and claims oversight (advantageous
• Strong exposure to claims processing, validation, and settlement practices

Required Knowledge and Skills

• The role requires strong attention to detail, resilience, and the ability to manage multiple claims simultaneously.
• A commitment to fairness, governance, and ethical decision-making is critical.

Technical Knowledge

• Strong Personal Lines insurance knowledge
• Advanced understanding of policy wordings
• Knowledge of insurance regulations and binder frameworks.

Core Competencies

• Analytical Ability & Decision-Making – Structured problem solving and sound judgement
• Business Acumen – Understanding operational drivers and impacts
• Client Orientation – Focus on service excellence and relationship building
• Interpersonal Effectiveness – Builds trust and communicates clearly
• Teamwork – Collaborates effectively across teams
• Work & Self-Management – Strong planning, ownership, and delivery discipline

Educational Requirements    
Required Qualifications

• Matric (essential)
• ISA / IISA qualification in Short-Term Insurance (advantageous)

Deadline:13th June,2026