AssureCloud Client Solutions Coordinator, Midrand at SafetySA

Purpose: 

• The Client Solutions Coordinator supports the delivery of high-quality client service and operational excellence within the Food Safety Inspections business.
• This role is responsible for coordinating client information, supporting service delivery processes, and ensuring that client interactions are handled efficiently and professionally. The position plays a key part in enhancing customer experience, improving data accuracy, supporting system and portal functionality, and ensuring smooth coordination between clients, account managers, and internal teams.

Responsibilities:

Client Service & Support

• Provide day-to-day support to clients, ensuring timely resolution of queries and requests.
• Assist in maintaining strong client relationships through effective communication and service delivery.
• Support the Client Solutions Manager in implementing client service strategies and improvements.

Data & System Coordination

• Maintain and update client profiles, audit protocols, and site information on internal systems.
• Ensure data accuracy across platforms and resolve discrepancies where required.
• Upload and manage updates to the audit system in line with operational requirements.

Operational & Administrative Coordination

• Provide coordination support to the Food Safety Account Managers and broader operations team.
• Assist in tracking service delivery metrics and identifying areas for improvement.
• Support general administrative functions to ensure smooth day-to-day operations.

Client Training & Engagement

• Assist in training clients on system/portal usage.
• Support the update and maintenance of training materials and user guides.
• Participate in initiatives aimed at improving client understanding and engagement.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Food Safety, Retail Management, or a related field
• Additional qualification in Project Management or Customer Relationship Management (CRM)  advantageous

Experience:

• 1–2 years’ experience in a customer service, client support, or coordination role
• Exposure to food safety, retail, or service-driven environments – advantageous
• Basic experience with project coordination or service delivery processes
• Minimum 2 years' experience working with IT systems, client portals, CRM platforms, databases, or other business applications.
• Experience providing user support, system administration, system coordination, or client training on software platforms.

Skills:

• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Organised with the ability to manage multiple tasks.
• Problem-solving mindset with a proactive approach.
• Ability to interpret basic data and support reporting.
• Strong coordination and stakeholder management ability.
• Strong systems aptitude with the ability to learn, support, and troubleshoot business applications and client-facing platforms.
• Advanced computer literacy, including experience working with CRM systems, databases, web-based portals, and Microsoft Office applications.

Knowledge:

• Understanding of customer service operations and client relationship management.
• Demonstrable knowledge of IT systems, client portals, CRM platforms, and data management processes.
• Familiarity with CRM or data management systems.
• Proficiency in Microsoft Office (especially Excel and PowerPoint).
• Understanding of system user support, data integrity principles, and technology-enabled service delivery.

Other:

• Client-focused and service-oriented
• Proactive and solutions-driven
• Able to work independently while contributing to a team
• Adaptable and able to work in a fast-paced environment
• Professional, reliable, and detail-oriented

High degree of professional ethics and values aligned with:

• Integrity
• Courage
• Care
• Passion
• Innovation
• Accountability
• Preference will be given to Employment Equity candidates