Claims Technician at Hollard Insurance

Job Purpose

• The Claims Technician – HART is responsible for the effective management, processing, and oversight of claims within the allocated portfolio, ensuring compliance with legal, regulatory, and Hollard standards.
• The role contributes to operational efficiency, risk mitigation, and client satisfaction through accurate claims assessment, fair outcomes, and adherence to service levels
• This role supports binder holder relationships and ensures consistent application of policy wordings, governance standards, and claims controls

Key Responsibilities:

Claims Management & Processing

• Manage, process, and oversee all claims within the portfolio within agreed turnaround times.
• Interpret and apply policy terms and conditions, ensuring all validation checks are complete.
• Authorise claims above binder mandates in line with authority limits.
• Ensure appropriate controls are applied to all claims settlements.

Compliance, Governance & Risk

• Ensure adherence to legal requirements, regulatory frameworks, and internal policies.
• Apply scheme rules, business rules, and procurement requirements where applicable.
• Detect and manage fraud, misrepresentation, and dishonesty risks.
• Drive fair, consistent, and defensible claim outcomes.

Binder & Stakeholder Management

• Manage claims reports from binder holders and provide oversight.
• Respond to queries from binder holders accurately and timeously.
• Participate in binder meetings, claims reviews, and partner engagements.
• Build strong relationships with internal stakeholders and external 

Customer Experience

• Deliver efficient, professional, and client-centric claims service.
• Manage rejections and complaints with fairness, diplomacy, and clarity.
• Uphold Hollard’s service standards and reputation.

Technical Support & Collaboration

• Participate in loss adjusting activities and legal settlement discussions where required.
• Provide support to claims negotiation teams as needed.
• Contribute to ad hoc projects and process improvements.

Reporting & Performance

• Provide monthly reports and updates to management.
• Manage own performance and delivery against agreed objectives.
• Ensure accuracy and integrity of claims data and reporting

Required Knowledge and Experience    
Required Experience

• 3–5 years’ experience in Personal Lines insurance (claims environment)
• Experience in binder environments and claims oversight (advantageous
• Strong exposure to claims processing, validation, and settlement practices

Required Knowledge and Skills

• The role requires strong attention to detail, resilience, and the ability to manage multiple claims simultaneously.
• A commitment to fairness, governance, and ethical decision-making is critical.

Technical Knowledge

• Strong Personal Lines insurance knowledge
• Advanced understanding of policy wordings
• Knowledge of insurance regulations and binder frameworks.

Core Competencies

• Analytical Ability & Decision-Making – Structured problem solving and sound judgement
• Business Acumen – Understanding operational drivers and impacts
• Client Orientation – Focus on service excellence and relationship building
• Interpersonal Effectiveness – Builds trust and communicates clearly
• Teamwork – Collaborates effectively across teams
• Work & Self-Management – Strong planning, ownership, and delivery discipline

Educational Requirements    
Required Qualifications

• Matric (essential)
• ISA / IISA qualification in Short-Term Insurance (advantageous)

Deadline:13th June,2026