Manager - Roaming Test Bayobab at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Roaming Operations Manager will be accountable to achieve the following core KPA’s:

• Develop & maintain the Roaming Hub Strategy with a 3–5 years technology roadmap
• Business & Stakeholder request fulfilment with automated flows for fast provisioning and quick trigger of revenue.
• Proactivity in picking up issues, recommending improvements and performing necessary optimisations to improve on customer experience and avoid churns.
• Provide higher technical support to Global NOC and OPCO operations teams for roaming related issues.
• Oversee and facilitate Incident, change, maintenance, problem management within the roaming hub.
• Regular weekly, monthly, and addoc reporting on all assigned areas
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors
• SLA & OLA management and ensure alignment with contractual obligations.

Responsibilities:

• The Roaming Operations Manager’s responsibilities in this position are to:
• iCAMPAIGN management (VPMN & campaign management)
• GTP management (IMSI mapping, CoS Management, Gateway configurations, session management, global system parameter tuning)
• VPMN management (Feature activations, VLR addition/modification, GT mapping, hostname management.)
• Steering Management (CoS management, Location detail configuration/updates, VPMN steering configuration, release code modifications & prioritisation, node management, subscriber/device management)
• Border Gateway (Location detail configuration/updates, VLR addition/deletion/modification.)
• Platform management (disk space management, database management, software management)
• Security Management (vulnerability management)
• People and performance management.

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Engineering, IT, and/or Telecommunications
• Formal leadership certification training (preferred)
• English: verbal and written proficiency
• French: Advantage

Experience:

• 8 years’ experience in managing endtoend roaming testing
• Minimum of 5 years’ experience leading roaming testing teams 
• Experience with Quality of Services (QoS) and commercial launch processes
• Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
• Experience with the technical troubleshooting of International Roaming; in a hub advantageous
• Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX 
• 5 + years’ experience in the leadership and development of teams
• Experienced in creating and conducting presentations in English.
• Experienced presenting to senior management and OpCo leadership.