Manager Sales Training Planning at Toyota

JOB DETAILS

• A vacancy exists at TALA for a Learner Development Manager (LDM). The incumbent will lead the Learner Support Centre (LSC) and will play a key role in the support functions for the Academy. TALA now offers credit-bearing training to the dealer network that requires an efficient and professional LSC to ensure adherence and compliance to a broad range of legislative requirements.  The LDM will ensure all processes are in place and further support with a variety of projects to ensure the ultimate success of the Academy. 

KEY PERFORMANCE AREAS:

Management of LSC:

• Ensure compliance to the Quality Management System (QMS) and implement required changes.
• Management of Learner Management System (LMS) processes as per LSC SOP’s
• Manage LSC in accordance to the Dealer Service Level Agreement.
• Data management, record keeping and reporting.
• Ensure accuracy of data on LMS.
• Manage the LSC team members.
• Manage process to create and publish annual calendar and prospectus.
• Provide TALA departments with agreed upon administrative support.
• Facilitates TALA’s accreditation status.

Commercial activities:   

• Manage SLA’s with all suppliers (Create, update, comply)
• Ensure commercial compliance to PUD and Finance processes.
• Update training pricelist and ensure accurate dealer recoveries 

Facilities:           

• Ensure training facilities are maintained at a high standard to project a professional image. .
• Create and maintain SOP’s and manage deviations.
• Manage budget related to facilities.

Customer care:

• Manage queries received from the dealers mainly through the Learner Management system.
• Manage relationships and communication with DLDC’s.  

Projects:            

• Provide support to various TALA projects as required.

QUALIFICATIONS AND EXPERIENCE:

• NQF 6 (Minimum 360 credits on level 8 framework) qualification in Business Administration or related
• Experience in Project management
• 3 Years Experience in administration.
• Experience in managing a team.
• An SDF qualification and experience will be an advantage
• PC literacy (Advanced Excel, MS Projects and SAP skills

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovative vision
• Establishing framework and systems for organisational learning
• Feedback of evaluation results and long term development of others
• Perseverance
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review