Manager: SAP Basis at The South African Revenue Service (SARS)

Job Purpose

• To formulate tactical strategy and associated delivery plans related to a single practice area for SAP Basis, by implementing continuous improvement to ensure systems availability in a high-demand 24/7 business environment, support the entire software application life cycle through logging and responding to incident tickets, providing resolutions, ensuring practice integration and operational implementation through the achievement of SAP Basis objectives.
• Support clients with expert technical requirement analysis, manage implementation, and support of all SAP modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client's business environment in order to achieve client expected business results.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree/ Advanced Diploma (NQF 7): Information Tech, Computer Science, B-Com, Finance, Management and Engineering AND 8- 10 years' experience in an SAP Basis environment, of which 3 - 4 years at a junior management level

OR

• Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), and 8-10 years’ experience in a SAP Basis environment of which 3-4 years at a junior a management level AND additional requirements specified in Min Functional requirements.

ALTERNATIVE

• Senior Certificate (NQF 4) AND 15 years' experience in an SAP Basis environment, of which of 3 - 4 years at management level.

Minimum Functional Requirements

• Minimum 8 years’ experience and knowledge of SAP Basis.
• Experience and knowledge of key integration points between SAP modules.
• Relevant SAP module technical training or certification.
• Relevant SAP module analysis and configuration experience.

Job Outputs:

Process

• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement. 
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. 
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.

People

• Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.

Behavioural competencies

• Accountability
• Problem Solving and Analysis
• Respect
• Trust
• Fairness and Transparency
• Honesty and Integrity
• Concern for Impact of own behaviour on others
• Nurtures Future Talent
• Develop teams and nurtures interdependency
• Inspires others to Positive Action
• Stewardship and Service Orientation
• Strong Results Orientation
• Values and Manages Diversity

Technical competencies

• Business Acumen
• Business IT Systems
• Business Knowledge
• Decisiveness
• Effective Business Communication
• Functional Policies and Procedures
• IT Knowledge
• Managerial Budgeting
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Service Delivery
• Verbal Communication
• Written Communication

Deadline:13th July,2025