Manager - Security Monitoring and Triage.Group Information Security at MTN

Responsibilities

Mission/ Core purpose of the Job

• The Manager Security Monitoring & Triage will be responsible for the provision of 24/7 operations and management of all alerts generated by all detection technologies within the Security Operations function.  
• The incumbent will provide this service to tier one, two and three OpCos as well as our platform businesses The incumbent will also be responsible for anomaly detection and ensuring that MTN SOC security platforms are able to cover MTN Group’s attack surface.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Security Monitoring & Triage Strategy Development

• Draft Information Security Monitoring & Triage input into the MTN cybersecurity strategy 
• Draft, integrate and monitor detailed business plans for 24/7 Monitoring & Triage in accordance with the frameworks, goals and targets agreed for the holistic Group CSOC function.
• Actively contribute to the delivery of the holistic cybersecurity mandate and commitment.
• Assist to drive strategic alignment of the Group 24/7 Monitoring & Triage operations and in-country 24/7 Monitoring & Triage services performed by OpCos.

Security Monitoring & Triage

• Adhere to the require procedures to ensure that the necessary, accessible and usable data is available at the necessary time to support the activities of the rest of the MTN areas (particularly Incident Response).
• Perform advanced investigation for level two and three incidents, following the incident management methodology.
• Develop and update the classification schema for MTN Information Security Incidents.
• Oversee the examination and analysis of information gathered to verify real incidents and ensure security incidents are classified according to the classification schema for MTN Information Security Incidents.
• Determine the severity of the security incident case based on the severity of the alert or the request and assign the security incident to the incident response team.

Process Optimisation and Efficiency

• Research and develop leading practices for 24/7 Monitoring & Triage across MTN Group and its OpCos.  
• Identify and design opportunities for process enhancement.  
• Benchmark and analyse trends to optimise internal processes.
• Lead process optimisation, enhancement, efficiency and continuous improvement on initiatives and programmes within 24/7 Monitoring & Triage. 
• Transfer knowledge of methodologies, processes and tools to relevant stakeholders (as and when required).

Reporting

• Prepare the ticketing tool and service Dashboards and service monthly Reports, which describe the work performed.
• Analyse and identify forensic trends across the OpCos
• Compile consolidated reports on the status of 24/7 Monitoring & Triage for regular updates to the GM: Group CSOC.
• Prepare operational performance reports for 24/7 Monitoring & Triage for submission to MTN Group Leadership

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Three year tertiary qualification in Computer Engineering or similar 
• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• Certified Ethical Hacker (CEH)
• Certified GIAC Certified Incident Handler (GCIH)

Experience:

• 5 years of relevant work experience in 24/7 Monitoring & Triage 
• Previous experience in playbook QA and correlation rule validation

Other

• Fluent in English 
• Multi-country operations oversight experience 
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry as it relates to 24/7 Monitoring & Triage
• Global mindset to service worldwide operations
• Telecommunications industry experience would be beneficial 
• Pan Africa and Middle East multi-cultural experience would be beneficial

Apply Before 11/13/2025