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Job Description

• Working in a fast-paced demanding environment with very high expectations to meet MTNSA internal stakeholders and suppliers’ requirements of timeous payments and resolution of queries.
• The incumbent is expected to deliver World Class service tall MTNSA internal stakeholders, Finance Operations Management team and suppliers.

Responsibilities

• Timeous processing of all payment transactions the correct revenue channels
• Preparation of accurate and complete Bank recons with particular focus on:
• Accurate bank reconciliations (supported by bank statements and ERP ledger amounts and reconciling items)
• Investigation and resolution of reconciling items
• Timeliness of completion of reconciliations (should be within deadlines)
• Completeness and accuracy of supporting documentation.
• Investigation and resolution of long outstanding reconciling items
• Attend telephonic refund requests
• Reconcile accounts before refunding
• Load information related to refunds on the electronic system
• Assist and support the work performed by others
• Escalate any problems and risk identified to line manager / banking manager and assist in timeous resolution
• Maintain accurate records of all transactions in the Refunds section of Finance and Banking

Qualifications

Education:

• Matriculation (Finance Qualification Advantageous)

Experience and required skills:

• Minimum of 2 years’ experience in Banking operational environment and with experience in working with others
• Experience working in a large, demand and high-pressured environment
• Transaction processing
• Accounting systems experience, with Oracle experience advantageous
• Good reconciliation skills
• Execution of high-quality deliverables
• Good MS Office Skills (Intermediate excel knowledge)
• Good communication skills with internal and external stakeholder (suppliers) via email and other forms of communication

Required skills

• Attention to detail
• Interpersonal skills
• Good financial acumen
• Proficiency in ERP and other AP tools
• Transaction processing
• Good Communication skills
• Executor on time and high quality of work

Apply Before 11/14/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job:

• To drive sales and growth by managing sales targets and strategy, maintaining relationships and increasing revenue and market share for the respective Dealer/ geographical area of responsibility
• To do franchise modelling and manage accounts for non-owned stores and deliver measurable financial results, through excellent customer service and relationships with Dealers
• To form the link between the customer and Internal people and processes

Job Outcomes / Results

• Drive sales for respective Dealer account
• Improved competitive advantage
• Increased growth of the dealer account base
• Increased revenue and market share
• Improved collaboration with other business units
• Enhanced customer service and improved relationships with Dealers
• Optimized channel development and growth

Responsibilities

Key Activities & Responsibilities:

Strategic Alignment and Input

• Develop and execute plans to enable sustainable channel growth and development with a key focus on driving sales
• Define and manage the implementation of the franchise framework. Ensure alignment of all activities and communication of the strategy, objectives and requirements of MTN SA and alignment to the overall strategy for the Channel
• Contribute towards long-term forecasts and predictions (2-3 years), analysing trends and highlighting areas of the business that may be developed further
• In collaboration with internal team, execute the Branded Retail Channel and Experience Hubs strategy and plans

Key Account Management

• Set and allocate agreed sales and service targets for the assigned regional account portfolio, identifying and reporting on possible problems and variances appropriately
• Increase revenue through effective account acquisition and development, effective product mix, accessory sales and excellent customer service. Establish / grow value of accounts within assigned regions
• Provide input and direction to the development of sales and service targets within the assigned regional account portfolio
• Forecast acquisition and, retention numbers for the assigned portfolio of accounts and liaise with relevant areas to ensure availability
• Make recommendations and motivate new store on-boarding based on sustainability and viability continuous / long term trade
• Carry out financial interpretation and performance assessments, justifying loss of revenue due to Dealer closure
• Put effective methods and standards in place in order to provide a “One-Stop Service” Account Management interface with assigned regional account portfolio
• Liaise with relevant areas of the business to ensure effective POS materials availability
• Identify, implement and give feedback on income generating opportunities, ensuring viable cost-benefit ratios
• Track and optimise accounts performance in terms of cost and revenue contribution, reporting on performance as appropriate
• Provide accurate forecasting on all P&S requirements and liaise with relevant areas of the business to ensure timeous provision.
• Provide accurate and valid communication on new products and services & any enhancements to stores within allocated portfolio
• Manage Dealer limits, ensuring that they remain within authorised credit limits and escalating anomalies appropriately
• Liaise with Network, CVE, Billing, HVRC to deal appropriately with unresolved dealer issues, escalating when necessary, and provide prompt feedback
• Manage stock (stock counts, stock reconciliation & stock rotation), ensuring sell through of product and stock to minimise obsolescence
• Ensure that monthly Dealer claims are submitted timeously and that they are accurate
• Build and maintain professional relationships with Dealer Principals
• Manage and grow commercial relationships within assigned regional account portfolio
• Identify training needs and liaise with Marketing and Training to ensure that internal and external sales teams (non-owned stores) are trained and skilled to engage with customers and utilise systems and sales tools effectively
• Attend handset manufacturer meetings and Dealer meetings as required
• Maintain self-development and knowledge in all required areas through learning as well as through Yello world research, attendance at handset manufacturers workshops and demonstrations, studying POS materials and Yello Trader and research on MTN website, GSM arena, etc.

Account sustainability

• Identify the viability, sustainability and financial performance of accounts in the assigned region and provide recommendations, putting corrective action in place as appropriate
• Assist dealers with strategic and business planning to ensure account viability and sustainability
• Identify non-performance and non-achievement of target, using Dealer Agreements as reference
• Manage and optimise cost of sales for the accounts, ensuring compliance with budgets and targets
• Develop and actively drive action plans in conjunction with Dealer to sustain or improve achievement of targets (actual vs. target)
• Assist dealers with identifying and meeting training and recruitment needs
• Compile reports on Dealer results

Customer Satisfaction

• Ensure a proactive approach is adopted to prevent problems from arising in the future
• Improve customer service delivery wherever possible
• Develop and maintain solid relationships with stakeholders, building relationships to ensure that all queries are responded to quickly and effectively.
• Educate stakeholders and internal customers on the role of franchise and how they may contribute and add value.
• Ensure delivery on customer specific strategies via the Head of Sales
• Identify trends / patterns pertaining to customer needs and filter this information through the correct channels.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Manage, monitor and control customer-related system efficiencies, and the measurement thereof.
• Understand customer needs and develop and fine-tune systems accordingly, ensuring that effective PPP’s are in place and valid.
• Put contingency plans in place to prevent delivery and service delays and enhance the customer experience via the Head of Sales
• Increase brand presence continuously by growing MTN influence at store and customer level within the assigned region
• Provide input into innovative promotional planning within assigned regional account portfolio and assist with achievement of targets
• Drive implementation of promotional plans in line with Marketing and Sales plans, objectives and requirements, including marketing and store promotions, liaising with relevant areas of the business for successful implementation when needed
• Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders (dealers & RM’s)
• Mediate resolution of escalated queries within the assigned portfolio of accounts

Budget Management/ Cost Control

• Identify areas where money is lost and seek ways to reduce expenditure where possible
• Ensure spending remains within budget limits
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue
• Report on achievement of monthly cost control targets

Continuous Improvement

• Develop and foster best practices and lessons learned
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
• Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
• Initiate change to continually improve all aspects of channel performance and drive continuous improvement as an important element of sustainability
• Identify opportunities to generate additional revenue

People Leadership/ Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Branded Retail Channel & Experience Hubs team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications

Education, Skills and Experience

Education

• Matric
• Tertiary education in Sales & marketing

Experience

• Min 3-5 years in ISP industry
• Experience with new business development
• 2 years ISP management experience
• Work across diverse cultures and geographies
• Knowledge of MTNs products & services

Skills

• High proficiency in using Excel, Microsoft Word, and PowerPoint

Apply Before 11/14/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job:  (Short description)

• To achieve sales targets by executing strategy in most effective manner
• Maintain relationships to grow and retain account base, delivering on set sales objectives with a view to increase revenue and market share  
• Deliver measurable financial results, through excellent customer service and relationships
• Form the link between the customer and Internal people and processes

Responsibilities

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.
• The provision of innovative solutions and service excellence to ensure effective retail services for the Channel in an ever changing Environment.
• Provide input into action plans and tactical strategies in order to sustain and grow revenues within the assigned account portfolio.
•  Implement the retail framework. Ensure alignment of all activities and communication of the strategy, objectives and requirements of MTN SA and alignment to the overall strategy for the Channel.
• Provide input towards long-term forecasts and predictions (2-3 years), analyzing trends and highlighting areas of the business that may be developed further
• Provide input into reviewing organisational activities that impact on retail channel, assisting in recommending corrective actions if necessary.
• To understand, anticipate and capitalise on changes in consumer behaviour
• Drive relationships with Internal and external stakeholders, in order to deliver bottom line results
• To achieve measurable results through the leverage of Key Account Management, customer interaction and relationships, internal people and processes.

Key Account Management

• Communicate set and allocated targets as agreed, sales and service matrix for the assigned national account portfolio, identifying and reporting on possible problems and variances appropriately.
• Increase revenue through effective account management and development, effective product mix and excellent customer service, amongst others
• Establish / grow value of accounts within assigned portfolios
• Provide input and direction to the development of sales and service matrix within the assigned national account portfolio.
• Provide input into the distribution footprint opportunities within portfolio
• Put effective methods and standards in place in order to provide a holistic Key account management interface with assigned national account portfolio.
• Improve customer service delivery
• Liaise with relevant areas of the business to ensure effective POS material management
• Identify, implement and give feedback on income generating opportunities, ensuring viable cost-benefit ratios.
• Track and optimise accounts performance in terms of cost and revenue contribution, reporting on performance as appropriate.
• Provide input into accurate forecasting on all product and service requirements and liaise with relevant areas of the business to ensure timeous execution
• Provide input into accurate and valid communication on new products and services & any enhancements to internal and external stakeholders within allocated portfolio
• Communicate retailer credit to all stakeholders internally and externally, ensuring that they remain within authorised credit limits and escalating anomalies appropriately.
• Provide input into ranging and forecasting of stock
• Provide input into stock (stock reconciliation, stock days & stock rotation), ensuring sell through of product and stock to minimise obsolescence.
• Build and maintain professional relationships with retailers, suppliers and internal stakeholders incl MTN Regions
• Provide input into an ongoing and thorough understanding of MTN Commercial Trading Terms & Agreement including Commission Annexure, and all amendments, as well as MTN standard operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
• Ensure that assigned retailers conform to regulatory requirements
• Collect correct and complete signature and ensure the correct filing of Agreements and appendages.
• Ensure compliance to commercial relationship obligations within assigned national account portfolio, recommending and implementing corrective action.  
• Increase brand presence continuously by growing MTN influence at store and customer level within the assigned portfolio
• Provide input into innovative promotional planning within assigned national account portfolio and assist with achievement of targets.
• Drive implementation of promotional plans in line with Marketing and Sales plans, objectives and requirements, including marketing and store promotions, liaising with relevant areas of the business for successful implementation when needed.
• Perform market analysis through regular trade visits
• Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders
• Mediate resolution of escalated queries within the assigned portfolio of accounts. 
• Ensure constant update of knowledge and growth and development of staff as applicable
• Identify training needs and liaise with Marketing and Training to ensure that internal and external sales teams are trained and skilled to engage with customers and utilise sales tools effectively.
• Prepare for, provide input into and attend regular handset manufacturer meetings and Retailer meetings
• Maintain self-development and knowledge in all required areas as per PDP’s
• Demonstrate proficiency on all required systems and access of information pertaining to account management

Account sustainability

• Provide input into the viability, sustainability and financial performance of accounts in the assigned portfolio and providing recommendations and putting corrective action in place as appropriate.
• Assist retailers with strategic and business planning to ensure account viability and sustainability.
• Identify non-performance and non-achievement of target, using Key Account Plan and Business Plan as reference.
• Provide input into the optimisation of cost of sales for the accounts
• Assist retailers with identifying and meeting training needs
• Create reports on Retailer performance as required
• Ensure retailer base maintenance and growth

Cost Control

• Ensure spending remains within budget limits through actions considered
• Administrate, Record and track the budget and escalate variances

Reporting

• Prepare relevant information and data for reporting purposes during departmental meetings, and at partner meetings as required
• Identify and prepare relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated

Customer Satisfaction

• Ensure a proactive approach is adopted to prevent problems from arising in the future.
• Develop and maintain solid relationships with stakeholders, building relationships to ensure that all queries are responded to quickly and effectively.
• Educate stakeholders and internal customers on the role of retail channel and how they may contribute and add value.
• Ensure delivery on customer specific strategies via the Key Accounts team and Support Areas
• Identify trends / patterns pertaining to customer needs and filter this information through the correct channels.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• Monitor and control customer-related system efficiencies, and escalate non functional systems
• Understand customer needs and develop and fine-tune systems accordingly, ensuring that effective PPP’s are in place and valid.
• Put contingency plans in place to prevent delivery and service delays and enhance the customer experience via the Key Accounts team and Support Areas

Quality Management

• Ensure legislative compliance
• Work consistently according to standards of accuracy, deadlines and formats
• Supervisory / Leadership / Managerial Tasks: (where applicable) Refers to the responsibilities for directing, guiding, motivating and influencing others.
• Train and develop staff to be able to use resources optimally and enhance performance 
• Encourage a customer centric approach
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Live the MTN Brand – change and influence employees behaviour 
• Role Dependencies:  Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this  would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• Interacting with all stakeholders internally & externally
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Proactively support the MTN value proposition against competitors
• Creative problem solving of issues arising. 
• Identify and develop process and systems improvements 
• Apply market research in an optimal way to continually improve processes and procedures
• Implement cost-saving activities
• Suggest concrete ways to improve productivity and resource utilisation
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.   Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Insufficient focus on account viability and sustainability
• Ineffective product and marketing roadmaps and time to market
• Unavailable and/or uncompetitive priced products and services
• Business expectations vs. the delivery reality
• Evolution of technology
• Ineffective support / resistance from key stakeholders 
• Integrity of MTN operational data
• Budgetary constraints that impact on the short and long term plans that are being devised. 
• Speed to market
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate strategy resulting in poor service to customers or incorrect product mix
• Poor communication
• Ineffective strategic components

Collaboration:  Refers to formal and informal relationships

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: None
• Matrix reports: None
• Line Manager:  Senior ManagerKey Account Manager 
• Key customers: As per allocated portfolio of accounts
• Key suppliers: CBU, Other areas within Supply ChainWarehouse, Customer Consumer Operations, Customer Experience, CFOFinance, Corporate Services, Demand PlanningDevice Management, IS, HR, Commercial legal, Trade Marketing, Regions
• Relations, etc.: Regional Operations, IS, CBU, other sales and service teams, CFOFinance, other support functions, OEMs
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
• Input to Key Account Managers where applicable
• Dissemination of information
• Monitoring of compliance, performance and efficiency through efficient reporting
• Budget compliance and administration
• System, process and procedure fine-tuning and development to achieve business objectives
• Customer relations, and engagement with stakeholders
• Customer networking and executive level communications
• Make decisions to drive immediate response times
• Use information to drive in-built excellence
• Make judgement calls to ensure front-line service delivery, quality and excellence
• Implement efficiencies and effectiveness of systems and processes

Authorities:  

• Financial and other decision making authorities, e.g. engaging contracts with suppliers.
• As per delegated authority

Qualifications

• Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization 

Training:

• Consistent training on an ongoing basis
• Legislation and regulations
• Products and services
• GSM Technology
• Contract appreciation and business related courses
• Systems training

Competencies

Head - Big Picture Focus (10)

• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others                                          
• Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
• Flexible working hours
• Attending functions after hours
• Flexible hours driven by deadlines
• Valid driver’s licence and own transport
• Valid passport and flexibility to travel Locally and Internationally

KPA Quality Standards/ Measures (KPI’S for job)

• As per the Integrated Performance Framework:
• Financial
• Customer
• People (Learning and Growth)
• Internal Processes (Operational)
• Values 

Apply Before 11/14/2025

go to method of application »

Responsibilities

Mission/ Core purpose of the Job

• The Manager Digital Security Architecture is responsible for delivering technical security solution designs, technical reference architecture, standards and configurations for MTN’s new business ventures and innovations.
• These include the MTN Digital and Cloud technology stacks. Other areas within the scope of this role would be Software as a Service, Platform as a Service, Infrastructure as a Service third-party and internal core network interfaces.
• The role also collaborates with Fintech, Cloud Centre of Excellence and Software Solutions. Special focus shall be given to integrating disparate platforms, services, APIs and ensuring that the management of security compliance of products and services. These services deployed in the MTN Cloud, digital, and entertainment platforms should be improved across all layers in MTN OPCOs.
• The role will design security Architecture and serve as a security solutions architect for all new innovation, and business ventures and acquisitions for the MTN Group.
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• The Manager Digital Security Architecture is responsible for the following deliverables:

Key Deliverables 

• Design and implement digital and cloud security architecture
• Design and implement technical architecture for group wide risk mitigation of key risk areas for MTN (on premise, public and hybrid cloud platforms, including security monitoring, Mobile and cloud security assurance, group policy and vulnerability management)
• Assist OPCOs with digital, cloud technical security solution designs and implementation 
• Determine a holistic view of technical security requirements on MTN digital and cloud platforms by evaluating current security operations and requirements; researching security standards; studying architecture/platforms; identifying integration issues and preparing cost estimates.
• Evaluate outsourced integration points to ensure they provide adequate protection for the processing, transmission, and storage of transactions.
• Manage the development of security architecture and development standards for all components of the MTN Platforms eg: Middleware, Base OS, Connectivity, Physical Infrastructure, Backup and Recovery), cloud environment and APIs.
• Maintain a 3 - 5 years security architecture road map with budget requirements to prevent future cybersecurity attacks. Articulate the solution to senior management to receive executive buy-in
• Support the activity of the Architecture Working Committee (AWC) and support the periodic request of the architecture principles related to information security 
• Support AI working group and the definition of “security guardrails” as part of the Responsible AI initiatives
• Support the network standardization activities of the GSMA Fraud and Security Group (FASG)
• Assist with management of divisional budgets in line with business objectives and facilitate forecasting.
• Manage project initiative budgets in line with business objectives; and
• Drive initiatives that will ensure that the “cost of operations” are reduced, in line with a least cost operating strategy stemming from the business drivers.
• Assist Senior Management to develop and implement the overall security architecture requirements and framework, overarched by the business risk strategy.
• Responsible for the development and implementation of the security architecture roll-out definition and actualization via third parties.
• Roadmap definitions for security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
• Responsible for the implementation and ongoing compliance of key Security Solutions
• Perform best-practices risk assessment and security assurance of the MTN Security stacks
• Vetting and advising all OPCO’s in the MTN portfolio on Core network, Digital and IT security related projects, including software developed in house by Software Solutions COE.  
• Support Fintech and Infraco security in designing robust and secure architecture for the platform business

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 4/6-year Information Technology/ Information Systems/ Engineering (or related) Degree
• Master’s in business administration is advantageous
• CISSP/CISM/CEH/CSSP (one of)
• SABSA and/or TOGAF qualification will be an advantage
• Cloud certifications (Azure, GCP, AWS) will be an advantage
• DevSecOps certifications will be an advantage
• IA and responsible AI certifications will be an advantage
• Other Architectural qualifications (ITIL, TMF, COBIT) will be an advantage

Experience:

• 3-5 years of relevant work experience in Information Technology (specifically security)
• Experience in designing and implementing federated Information security systems architecture
• Experience in operational or Design of Security Architecture and Infrastructure
• Experience in Financial and ICT Sectors
• Experience in managing and implementing large scale security projects
• Experience working in Africa and Middle East and have a grasp of political, social, infrastructure and integrity challenges
• Advanced working understanding of the information technology environment of a telecom company

Functional Knowledge: 

• Knowledge of technical security disciplines, specifically around security architecture, engineering, and solution delivery
• Knowledge and experience across security products, tools, and industry trends: e.g. Mobile Network Security, Hardware Configuration, Network Protocols, Networking Standards, Windows, Linux and Unix operating systems, Application Security, Data Security,  generative and analytical AI models and safeguards, Application integration and Infrastructure Security, Security Frameworks (ISO27001, COBIT, NIST etc.), security attacks pathologies, wired and wireless security, and cyber laws and ethics
• Security protocols, communication protocols, cryptography, authentication and authorisation across mobile networks and systems
• Implementation of multi-factor authentication, single sign-on, identity management or related technologies
• Working knowledge of current security risks, risk management and assessments
• Deep understanding of the MTN business and technology strategy

Competencies:

• Complex structures and operational and business performance management and development
• Marketing best practices and trends
• Financial, numeracy , analytical, data management
• People Management (Leadership, Conflict Management, Stakeholder management, customer management
• ICT industry and benchmarking practices
• Dealing with complexity and ambiguity

Behavioural Qualities

• Analytical, organised and methodical
• Operationally astute, proactive, detail-oriented
• Results driven team player
• Culture/Values champion

Other:

• Regional and International Travel obligations

Apply Before 11/13/2025

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Responsibilities

Mission/ Core purpose of the Job

• The Manager Security Monitoring & Triage will be responsible for the provision of 24/7 operations and management of all alerts generated by all detection technologies within the Security Operations function.  
• The incumbent will provide this service to tier one, two and three OpCos as well as our platform businesses The incumbent will also be responsible for anomaly detection and ensuring that MTN SOC security platforms are able to cover MTN Group’s attack surface.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Security Monitoring & Triage Strategy Development

• Draft Information Security Monitoring & Triage input into the MTN cybersecurity strategy 
• Draft, integrate and monitor detailed business plans for 24/7 Monitoring & Triage in accordance with the frameworks, goals and targets agreed for the holistic Group CSOC function.
• Actively contribute to the delivery of the holistic cybersecurity mandate and commitment.
• Assist to drive strategic alignment of the Group 24/7 Monitoring & Triage operations and in-country 24/7 Monitoring & Triage services performed by OpCos.

Security Monitoring & Triage

• Adhere to the require procedures to ensure that the necessary, accessible and usable data is available at the necessary time to support the activities of the rest of the MTN areas (particularly Incident Response).
• Perform advanced investigation for level two and three incidents, following the incident management methodology.
• Develop and update the classification schema for MTN Information Security Incidents.
• Oversee the examination and analysis of information gathered to verify real incidents and ensure security incidents are classified according to the classification schema for MTN Information Security Incidents.
• Determine the severity of the security incident case based on the severity of the alert or the request and assign the security incident to the incident response team.

Process Optimisation and Efficiency

• Research and develop leading practices for 24/7 Monitoring & Triage across MTN Group and its OpCos.  
• Identify and design opportunities for process enhancement.  
• Benchmark and analyse trends to optimise internal processes.
• Lead process optimisation, enhancement, efficiency and continuous improvement on initiatives and programmes within 24/7 Monitoring & Triage. 
• Transfer knowledge of methodologies, processes and tools to relevant stakeholders (as and when required).

Reporting

• Prepare the ticketing tool and service Dashboards and service monthly Reports, which describe the work performed.
• Analyse and identify forensic trends across the OpCos
• Compile consolidated reports on the status of 24/7 Monitoring & Triage for regular updates to the GM: Group CSOC.
• Prepare operational performance reports for 24/7 Monitoring & Triage for submission to MTN Group Leadership

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• Three year tertiary qualification in Computer Engineering or similar 
• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• Certified Ethical Hacker (CEH)
• Certified GIAC Certified Incident Handler (GCIH)

Experience:

• 5 years of relevant work experience in 24/7 Monitoring & Triage 
• Previous experience in playbook QA and correlation rule validation

Other

• Fluent in English 
• Multi-country operations oversight experience 
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry as it relates to 24/7 Monitoring & Triage
• Global mindset to service worldwide operations
• Telecommunications industry experience would be beneficial 
• Pan Africa and Middle East multi-cultural experience would be beneficial

Apply Before 11/13/2025

go to method of application »

Responsibilities

The Manager Strategy and Transformation will be accountable to achieve the following objectives:

Project Delivery

• Define the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the relevant business unit subject matter experts
• Create the plan to deliver the scope of the workstream
• Achieve buy-in for the scope and plans developed from key stakeholders to secure the resources and funds to deliver with the support of the Senior and General Manager
• Work within and contribute to the governance framework of the program 
• Lead and support the delivery of the workstream from inception until the point of handover to business units responsible for business as usual ownership, facilitating the required change management and capability building needed in the handover process
• Define the measures of success and ensure all reporting during delivery and post implementation performance and sustainability management is completed as per the applicable performance management framework
• Ensure adherence to project budgets and schedules
• Identify and manage risks which impact program delivery and communicate risks to all relevant stakeholders
• Develop subject matter expertise on workstream topics and be able to succinctly drive to and articulate key insights in a structured manner both verbally and in writing

Manage and develop teams:

•  Plan workstreams to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise in the course of workstream delivery
• Effectively allocate the scope of work between one’s self, external contractors and business line talent as needed
• Develop the program delivery, technical and soft skills of the program team members and one’s self
• Build MTN’s overall program execution capability
• Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the MTN delivery playbook
• Perform post mortems of strategic workstreams and related programs to enable continuous improvement
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
• Serve as a subject matter expert on workstreams within one’s portfolio and share best practices learnt with other program leads and teams
• Build a culture and capability of continuous improvement in the Group Transformation Team and in the organisation more broadly 
• Accountable for controlling and managing Capex and Opex spend for the Group Strategy and Transformation Office

Qualifications

Education:

• Minimum 3-year Academic Degree
• Post graduate qualification (MBA/CA/Masters) advantageous 

Experience:

• Minimum of 5 - 8 years of experience delivering complex programs and highly analytical, multi-stakeholder workstreams, ideally in a leading consulting or multinational organization
• At least 1 year of telecommunications industry experience preferred
• Work across diverse cultures and geographies
• Proven track record of delivery

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high profile programs and deal with the volatile nature of a program environment. Strong tenacity and ability to quickly ramp up on content areas
• Leadership skills: Ability to get along with, listen to, speak to, and manage people’s expectations. Strong communication skills at all levels and the ability to easily collaborate with teams, internal / external stakeholders with or without formal reporting relationships
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking. Persuasion and negotiation will be also important. 
• Execution and Implementation Skills:  Reliability, results-oriented, proven track record of delivery and can-do attitude 
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a crucial skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, shows that the Transformation office is thorough and recommendations are solid. 
• Prioritisation management: Ability to make best out of the allocated time and resources

 Apply Before 11/13/2025

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Job Description

• Deliver high-quality, secure, and scalable software solutions aligned to business and user requirements.
• Contribute to technical design and architectural decisions, ensuring adherence to organisational standards.
• Apply coding standards, testing, and automation practices to improve reliability and reduce defects.
• Mentor and support project teams, building technical capability across the team.
• Drive continuous improvement of development processes, tools, and practices for greater efficiency.
• Optimize system performance and resilience through proactive debugging, monitoring, and enhancements.
• Actively engage in agile delivery, contributing to backlog refinement, sprint planning, and knowledge sharing.

Responsibilities

• Deliver high-quality software solutions that meet stakeholder requirements and customer expectations; own outcomes for scope, quality, timelines, and cost.
• Govern adherence to the chosen SDLC (Agile/Waterfall/Hybrid): planning, requirements, design, coding, testing, deployment, and maintenance.
• Lead agile ways of working: set sprint goals, run/oversee ceremonies, clear impediments, and ensure predictable delivery and continuous improvement.
• Drive estimation quality, backlog prioritization with Product, and re-planning to adapt to changing requirements while protecting team focus.
• Ensure the team’s proficiency in core CS fundamentals (data structures/algorithms) and application within the frontend and services stacks.
• Manager solution and service design: architect, develop, and evolve microservices in containerized environments; ensure secure, scalable patterns.
• Institutionalize version control discipline, CI/CD, frequent incremental releases, automation, and effective work breakdown.
• Guide cloud-native design across multiple cloud platforms; leverage managed services where appropriate for full-stack delivery.
• Translate architecture requirements into actionable specifications; de-risk emerging technology adoption and ensure production readiness.
• Strengthen cross-functional collaboration (Product, QA, Platform/SRE, Security) and transparent stakeholder communication.
• Drive root-cause analysis, permanent fixes, and timely resolution of complex issues.
• Optimise pipelines, developer experience, and delivery workflows; introduce pragmatic innovation.
• Ensure solutions are customer-centred, value-adding, and aligned to business goals; measure outcomes, not only outputs.
• Enforce secure-by-design practices and compliance with security, privacy, and regulatory standards.
• Build and lead a high-performing engineering team, hire and onboard effectively, set clear goals and expectations, coach and mentor, run regular 1:1s and feedback loops, and foster an inclusive, psychologically safe culture (measures: engagement/eNPS, regrettable attrition, skills-matrix coverage, probation pass rate).
• Align roles and OKRs, plan squad capacity, conduct fair reviews and IDPs/PIPs, manage succession and growth, and remove delivery blockers (measures: sprint predictability/on-time delivery, throughput per FTE, performance distribution health, time-to-fill).

Qualifications

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
• Postgraduate degree or relevant certifications (e.g. Microsoft Azure, AWS, Google Cloud, Oracle, TOGAF) will be advantageous.

Experience:

• 5-8 years of progressive experience in software development, with a strong focus on designing, building, and maintaining scalable digital solutions.

Skills :

• Proficiency in entire Java technology stack backed by multiple projects and visible accomplishments
• Strong knowledge of telecom systems, protocols and industry standards (Preferred)
• Solid understanding of web technologies, APIs, and webservices
• Detailed knowledge of database management systems, SQL, and NoSQL databases
• Excellent problem-solving and analytical skills, with a focus on delivering robust and scalable solution

 Apply Before 11/13/2025

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Job Description

• Develop and execute a strategic product roadmap for the MADAPI platform, ensuring alignment with broader business and digital transformation goals.
• Maintain a clear, prioritized backlog that balances business value, technical feasibility, and user needs, enabling focused and efficient delivery.
• Obtain, document, and validate user stories and acceptance criteria to guide development teams and ensure solutions meet stakeholder expectations
• Ensure that the MADAPI platform supports scalable, secure, and user-centric mobile and API services across internal and external digital products.
• Promote cross collaboration between business, technical, and design teams, ensuring shared understanding, transparency, and alignment throughout the delivery lifecycle.
• Monitor key metrics related to platform adoption, performance, and user satisfaction, using insights to inform enhancements and innovation.

Responsibilities

• Define and drive the delivery of the MADAPI product roadmap aligned with business priorities and digital transformation objectives.
• Own and maintain a prioritized backlog of user stories and technical requirements, ensuring timely, high-quality delivery through agile methodologies.
• Engage proactively with a broad network of stakeholders including product managers, developers, solution architects, UI/UX teams, compliance, and business leaders to ensure alignment of objectives and shared understanding of priorities.
• Act as the single point of accountability for product decisions, providing regular updates and creating feedback loops to ensure the platform continues to meet user and business expectations
• Monitor usage metrics, platform performance, and user feedback to evaluate success and inform continuous improvement of the MADAPI offering.
• Monitor and report on platform performance indicators such as API uptime, response times, adoption rates, and user satisfaction. 
• Use analytics and customer feedback to identify areas for enhancement and drive data-informed decisions.
• Ensure that the platform enables seamless integration and mobile application experiences that align with the organisation's digital goals and deliver measurable value to end users.
• Ensure all features and releases comply with internal policies, security standards, data protection regulations, and governance protocols.
• Identify opportunities to enhance platform capabilities and operational efficiencies by staying abreast of emerging technologies and user needs.
• Champion a culture of innovation and continuous improvement by identifying emerging technology trends, user needs, and internal process enhancements. 

Qualifications

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• Certification in Product Ownership or Agile Delivery, Manager (POPM), or equivalent.

Experience:

• 8-10 years in a Product Owner or Product Manager, role with Business Analysis or solution architecture experience in a software or digital environment.
• Technical background and knowledge of API, Microservices, AI advantageous

Skills :

• Ability to provide project estimations 
• Experience in delivering presentation to senior managers and peers 
• Must be delivery focused
• Demonstrated experience in leading agile squads, mentoring and sharing information with peer Product Owners and working with multidisciplinary teams .
• Proven track record of delivering scalable digital products or platforms.
• Experience using tools such as JIRA, Confluence, Azure DevOps, or Aha! for backlog and product lifecycle management.
• Familiarity with digital customer journeys, user-centered design, and data-driven product decisions.
• Understanding of compliance, security, and governance requirements in technology solutions.

 Apply Before 11/13/2025

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Key Performance Areas

• Measures (KPIs for job)

Key Job Responsibilities

• Tactical Implementation
• Align all operational activities undertaken in the department to the BRIGHT strategy objectives
• Drive best practice, iterative improvement and innovation
• Provide recommendations to various business units and influences future plans based on insights
• As per business plan
• Data Modelling
• Research and develop custom data models and algorithms to apply to data sets
• Lead multiple analytic project teams by serving as the senior technical thought leader for project teams; working with various business units to translate project goals into data analytic model
• Build predictive and ML/AI models with high dimensional and dynamic data and conduct analysis through the project life cycle
• As per business plan

Data Analysis

• Utilise Big Data analytics and advanced data mining techniques to analyse data specific to AI Proposition - Personalisation
• Code, test and maintain analytical software tools to analyse AI Proposition - Personalisation data
• Identify trends, patterns and discrepancies in data and determines additional data needed to support insight specific to AI Proposition - Personalisation
• Perform analytical tasks such as text mining and sentiment analysis from mined AI Proposition - Personalisation analysis
• Analyse data from company databases to drive optimisation and improvement of MTN SA’s data quality and compliance
• Provide on-going tracking and monitoring of performance of decision systems and statistical models
• Analyse data to develop data-driven insights, applying analytical results to division goals, identifying trends across MTN SA and translating results into actionable recommendations
• As per business plan

Continuous Improvement

• Develop usage and access control policies and systems in collaboration with the SM: Data Governance (Stewardship)
• Partner with the other data scientists in continuous improvement processes impacting data quality in the context of the specific use case
• Recommend ongoing improvements to methods and algorithms that lead to findings, including new information
• As per business plan

Collaboration / Coordination

• Collaborate with various stakeholders throughout the organisation to identify opportunities for leveraging company data to drive business solutions
• Collaborate with other functions across the business to ensure effectiveness of analysis conducted
• Collaborate with other functions to drive and where applicable enhance the utilisation of models, algorithms and software that help solve business problems
• As per business plan

Reporting

• Review and submit reports addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making
• Prepare reports on operational performance and detailed reports on specific projects when required
• Communicate to business units the various predictions and findings through effective data visualisations and reports
• As per business plan

Qualifications for Internal Candidates

Job Specifications/ Minimum & Preferred Requirements

• Education / Business Degree - Minimum postgraduate degree / Masters: tertiary degree in Engineering, Computer Science, Advanced Analytics, Biological Sciences or related quantitative field
• Fluent in English

Work Experience

• Minimum of 5 years’ experience in a data science environment coupled with supervising / managing others
• Experience working in a medium to large organisation
• Worked across diverse cultures and geographies advantages
• Training
• Data science and advanced analytics
• Programming skills
• Computer software training
• Robotic process automation solutions (UiPath, Blue Prism, NICE etc.)
• Data Visualisation (tools such as Power BI, Tableau etc.)
• Public GIT and Kaggle profiles a major plus
• Industry / Certifications
• Relevant certification / accreditation
• Any other specifications
• Attitude of Innovation, inventiveness and thought leadership
• MS Office (Word, Excel, and Outlook)
• Understanding of the MTN framework
• Worked across diverse cultures and geographies
• Knowledge of modern Big Data platforms and Open Source Solutions

Apply Before 11/17/2025

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Job Description

Mission/ Core purpose of the Job

• The Manager - Employee Relations will Foster a positive and productive work environment by building strong relationships between employees and management, ensuring fair and consistent treatment, and aligning employee needs with organizational goals.
• To serve as a trusted advisor and mediator between employees, managers, and leadership, promoting open communication and mutual respect.
• To ensure compliance with labour laws, company policies, and ethical standards while minimizing organizational risk.
• To enhance employee engagement, trust, and satisfaction, contributing to retention and performance.
• To equip managers with tools and guidance for handling employee concerns, grievances, performance issues, and workplace conflicts.
• To align employee relations strategies with business objectives, ensuring a healthy workplace culture that drives productivity and organizational success.

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager - Employee Relations will be accountable to the following objectives:

• Employee Relations Management
• Establish, maintain, and foster good relationships between the company and employees, to boost the wellbeing of employees.
• Serve as the primary point of contact as a Centre of Excellence for employee relations issues, grievances, and conflicts.
• Investigate workplace complaints and concerns, ensuring fair, consistent, and timely resolution.
• Mediate disputes between employees and management or among team members.
• Provide guidance and support to managers on handling employee performance, conduct, and disciplinary issues.
• Consults with line management, providing HR guidance when appropriate.
• Manages and resolves complex employee relations issues.
• Conducts effective, thorough, and objective investigations.
• Respond to employees’ queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, Grievances, PIP processes, redundancies, and support the HR leadership with relevant projects.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Partner and collaborate with the legal department as needed/required.
• Serve as a liaison between HR, legal, and leadership on employee relations matters.
• Support organisational change management initiatives from an ER perspective. 
• Design and deliver training sessions on employee relations topics for Managers and employees when required.
• Represent the company at External Labour Dispute Bodies/ Bargaining Councils when required.

Resignations and Separation

• Oversee and advise on the end-to-end decentralised separation process and work as a centre of excellence to other operating companies.
• Consolidate the feedback on leavers and exit interviews collective feedback
• Analyse and review the attrition trends and work alongside HRBPs to implement the retention strategy effectively

Policy and Compliance

• Ensure all employee relations practices comply with labour laws, regulations, and company policies.
• Develop, implement, and update HR policies and procedures.
• Monitor legal and regulatory changes that impact employee relations.
• Review and Provide employee relations related policies guidance and interpretation.
• Mange, monitor and control all company employee’s attendance and leave through attendance system and HRIS leave management system (HCM).

Performance and Engagement

• Support initiatives to enhance employee engagement, motivation, and retention.
• Partner with managers to address performance issues constructively.
• Analyse employee relations trends, metrics, and surveys to identify areas for improvement.
• Play consultancy role day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions)

HR Advisory & Coaching:

• Coach managers and leaders on effective people management and conflict resolution strategies.
• Analyses trends and metrics in partnership with the HR teams to develop solutions, programs, and policies.
• Take Part of Onboarding process effectively in coordination with internal stakeholders
• Act as HRBP where required and build strong employee experience to improve employee engagement

Reporting & Analytics:

• Maintain records of employee relations cases and ensure confidentiality.
• Prepare reports on employee relations metrics, trends, and recommendations for leadership.
• Track disciplinary actions, terminations, and appeals to identify recurring issues.

Culture & Engagement Initiatives:

• Works closely with management and employees to improve work relationships, build morale, and increase engagement, productivity and retention.
• Promote a positive workplace culture aligned with company values.
• Support programs related to employee recognition, wellness, and organisational development.
• Support social events agenda and events.

Other Operations:

• Insure the proper Follow up of employees’ requests and issues and the reply to their inquiries and complaints on a timely manner (HR helpdesk, emails).
• Record and maintain new employees’ files and documents related to Employee Relations.
• Prepare and issue internal communication relating to employee relations matters to share with the organisation, though the scheduled quarterly meetings and whenever there is business need.
• Conducts weekly/monthly meetings with respective business units as required
• Issuing employees letters relevant to Employee Relations.
• Perform any other duties that may be assigned from time to time

Qualifications

Job Requirements: (Education, Experience and Competencies)

Education

• Minimum 4 Year bachelor’s degree in equivalent specialization (HR, Legal or Business Administration)
• English and additional language is an advantage.

Experience 

• 5+ years’ experience in Human Resources
• Worked across diverse culture and geographies. 

Other:

• High level of confidentiality to lead complex investigations or high-risk employee relations cases.
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Apply Before 11/17/2025

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Job Description

⁠Mission/ Core purpose of the Job:

• Our primary goal is to hit targets effectively, driving revenue growth for the company. We achieve this by connecting with customers, understanding their needs, and delivering tailored solutions that exceed expectations.
• As trusted advisors, we guide customers through their purchasing journey with honesty, empathy, and expertise. Our dedication to exceptional service and building lasting relationships ensures customer satisfaction and loyalty, ultimately contributing to the company's success.

Responsibilities

Key Performance Areas:

• Sales Target Achievement:
• Consistently meet and exceed weekly, monthly, and annual sales targets.
• Convert leads into activated sales through outbound and inbound campaigns.
• Achieve and maintain a strong conversion rate.

Customer Satisfaction (CSAT):

• Build and maintain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of products and services.
• Ensure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.
• Maintain a very low monthly inflight cancellation rate to enhance customer satisfaction.

Product Knowledge and Communication:

• Demonstrate strong knowledge of fibre and broadband (LTE) products and services.
• Communicate effectively with customers over the phone and other communication channels, building rapport and trust.

Operational Efficiency:

• Maintain an up-to-date sales funnel and sales portfolio.
• Manage pre-orders, leads, and FNO "Bucket List" to avoid backlogs and ensure smooth operations.
• Collaborate with internal teams such as order fulfilment, product, and marketing departments to optimise sales processes.

Adaptability and Collaboration:

• Work independently with minimal supervision while also collaborating effectively within a team environment.
• Be flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
• Assist on ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.

Continuous Improvement:

• Identify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.
• Proactively seek feedback and implement strategies for continuous improvement in sales performance

Proficiency in Tools and Systems:

• Demonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.

Qualifications

Education:

• Matric or equivalent
• Fluent in English

Global Experience Standards:

• At least 3-5 years of sales experience in a similar role (inbound and outbound) 
• Minimum 2 years’ recent experience in ISP sales 
• Must be self-motivated and Target driven 
• Must have excellent time management skills, positive attitude and be organized 
• Understanding of sales processes and dynamics. 
• A commitment to excellent customer service. 
• Excellent English and Afrikaans written and verbal communication skills. 
• Superb interpersonal skills, including the ability to quickly build rapport with customers. 
• Computer literate with proficiency in MS Office Suite and Outlook, especially Excel 
• Strong knowledge of fiber and broadband (LTE) products and services
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers over the various communication channels (inbound calls, web chat, WA chat).
• Highly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment.
• Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.
• Flexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets.

Apply Before 11/16/2025

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Mission:

• The Presales & Solutions Architect (SA) role is responsible to Design   the end to end technical and service solution for deals with from customers. The role  will be responsible for working with sales and directly with customers in order to design, cost, and document the solution to be offered to customers. The person holding this position is considered experienced, and they require both a hands on and strategic thinking approach. 
• The role will focus on end-to-end solution design and architecture for internal and external customer requirements through engagement with all necessary internal and external stakeholders.
• He/she will cater specifically to internal & external customers to produce timeous feasibility reports and ensure customer satisfaction. In addition, he or she will manage and coordinate the production of pre-sales activities and the contracting process in its entirety which will cover solution design documents, SLA’s etc. 
• In addition, the role will develop an implementation plan and project manage delivery of the service to the customer. The role will be accountable for the timeous implementation and successful handover of the service to the customer. 

Key Performance Areas:

Input into Operational Planning

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Solutions Design

• You will respond to requests for new technology or technology-derived solutions from the customer, but will also be accountable for pro-actively creating new opportunities to deploy solutions within the customer’s environment. 
• You will work closely with other members of the MTN and Bayobab team, including: the technical community, Wholesale team, Commercial managers, to ensure that the solution deployed is fit for purpose and can be readily deployed and operated by Bayobab.

Key accountabilities and decision ownership 

• Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements
• Develop feasibility reports in line with customer requirements
• Build accurate scalable cost models and provide input into pricing strategy
• Identify and document any risks to the solution
• Document solution in RFP responses, proposals and Statement of Works/High Level Designs
• Ensure solutions are deliverable in timeframes committed and have passed all appropriate solution governance
• Develop implementation plan and project manage delivery of the service to the customer.
• Accountable for the timeous implementation and successful handover of the service to the customer. 

Customer Service and Satisfaction

• Build and maintain solid relationships with all stakeholders.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts. 
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Interface with customers to provide advice and clarification of customer needs on the best approach to reach the best results.

Quality Control

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Leadership qualities

• Adopt a customer centric and solution oriented approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Live the MTN and Bayobab Brand
• Technical leadership expertise

Innovation 

• Identify and recommend process and system improvements 
• Feed information through to relevant areas of the business regarding client needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
• Strive to automate processes and procedures wherever possible
• Recommend creative and innovative solutions to enhance MTN SA’s performance
• Establish sound relationships with all stakeholders
• Encourage continuous service improvement
• Implement cost-saving activities
• Actively identify new customer opportunities and liaise with relevant management

Job Requirements:

Education:

• Minimum 3 Year Academic Degree in (Engineering; Computer Science, Commerce or related field) 

Experience:

• Minimum of 5 years' experience within the telecommunication space, preferably in the enterprise / wholesale or carrier environment
• Minimum 3 years' experience in a Solution design role
• Fixed connectivity and submarine cable business experience (desired) 
• Experience working in a medium to large organization
• Experience in dealing with large and/or corporate customers in a solution design or consultancy role
• Experience in Account Management 
• Proven sales track record. 
• Proven understanding of important financial concept and purchasing practices within the industry 

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution architecture in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products in order to manage and support bids
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build Bayobab professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports and inputs form Bayobab budgeting
• Relationship based-sales skills and strong customer focused approach 
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members

Apply Before 11/17/2025