Manager - Employee Relations.Bayobab at MTN

Job Description

Mission/ Core purpose of the Job

• The Manager - Employee Relations will Foster a positive and productive work environment by building strong relationships between employees and management, ensuring fair and consistent treatment, and aligning employee needs with organizational goals.
• To serve as a trusted advisor and mediator between employees, managers, and leadership, promoting open communication and mutual respect.
• To ensure compliance with labour laws, company policies, and ethical standards while minimizing organizational risk.
• To enhance employee engagement, trust, and satisfaction, contributing to retention and performance.
• To equip managers with tools and guidance for handling employee concerns, grievances, performance issues, and workplace conflicts.
• To align employee relations strategies with business objectives, ensuring a healthy workplace culture that drives productivity and organizational success.

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager - Employee Relations will be accountable to the following objectives:

• Employee Relations Management
• Establish, maintain, and foster good relationships between the company and employees, to boost the wellbeing of employees.
• Serve as the primary point of contact as a Centre of Excellence for employee relations issues, grievances, and conflicts.
• Investigate workplace complaints and concerns, ensuring fair, consistent, and timely resolution.
• Mediate disputes between employees and management or among team members.
• Provide guidance and support to managers on handling employee performance, conduct, and disciplinary issues.
• Consults with line management, providing HR guidance when appropriate.
• Manages and resolves complex employee relations issues.
• Conducts effective, thorough, and objective investigations.
• Respond to employees’ queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, Grievances, PIP processes, redundancies, and support the HR leadership with relevant projects.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Partner and collaborate with the legal department as needed/required.
• Serve as a liaison between HR, legal, and leadership on employee relations matters.
• Support organisational change management initiatives from an ER perspective. 
• Design and deliver training sessions on employee relations topics for Managers and employees when required.
• Represent the company at External Labour Dispute Bodies/ Bargaining Councils when required.

Resignations and Separation

• Oversee and advise on the end-to-end decentralised separation process and work as a centre of excellence to other operating companies.
• Consolidate the feedback on leavers and exit interviews collective feedback
• Analyse and review the attrition trends and work alongside HRBPs to implement the retention strategy effectively

Policy and Compliance

• Ensure all employee relations practices comply with labour laws, regulations, and company policies.
• Develop, implement, and update HR policies and procedures.
• Monitor legal and regulatory changes that impact employee relations.
• Review and Provide employee relations related policies guidance and interpretation.
• Mange, monitor and control all company employee’s attendance and leave through attendance system and HRIS leave management system (HCM).

Performance and Engagement

• Support initiatives to enhance employee engagement, motivation, and retention.
• Partner with managers to address performance issues constructively.
• Analyse employee relations trends, metrics, and surveys to identify areas for improvement.
• Play consultancy role day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions)

HR Advisory & Coaching:

• Coach managers and leaders on effective people management and conflict resolution strategies.
• Analyses trends and metrics in partnership with the HR teams to develop solutions, programs, and policies.
• Take Part of Onboarding process effectively in coordination with internal stakeholders
• Act as HRBP where required and build strong employee experience to improve employee engagement

Reporting & Analytics:

• Maintain records of employee relations cases and ensure confidentiality.
• Prepare reports on employee relations metrics, trends, and recommendations for leadership.
• Track disciplinary actions, terminations, and appeals to identify recurring issues.

Culture & Engagement Initiatives:

• Works closely with management and employees to improve work relationships, build morale, and increase engagement, productivity and retention.
• Promote a positive workplace culture aligned with company values.
• Support programs related to employee recognition, wellness, and organisational development.
• Support social events agenda and events.

Other Operations:

• Insure the proper Follow up of employees’ requests and issues and the reply to their inquiries and complaints on a timely manner (HR helpdesk, emails).
• Record and maintain new employees’ files and documents related to Employee Relations.
• Prepare and issue internal communication relating to employee relations matters to share with the organisation, though the scheduled quarterly meetings and whenever there is business need.
• Conducts weekly/monthly meetings with respective business units as required
• Issuing employees letters relevant to Employee Relations.
• Perform any other duties that may be assigned from time to time

Qualifications

Job Requirements: (Education, Experience and Competencies)

Education

• Minimum 4 Year bachelor’s degree in equivalent specialization (HR, Legal or Business Administration)
• English and additional language is an advantage.

Experience 

• 5+ years’ experience in Human Resources
• Worked across diverse culture and geographies. 

Other:

• High level of confidentiality to lead complex investigations or high-risk employee relations cases.
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Apply Before 11/17/2025