Manager: Solution (WMS) - Kempton Park at DHL

Role Outline

The role of Solution Manager exists to enable DHL Supply Chain business to design, implement, release and support IT Solutions (set of IT Products) to run efficient operations with maintainable and upgradeable IT Products. DHL Supply Chain selected best-in-class IT Products to satisfy customer and business needs and the Solution Manager has the duty to intelligently compose offered products into a solution that emphasize the peculiarity and strengths of each product, offering to the operations an IT Solution covering all the business needs. The Solution Manager also has the duty to ensure implemented solutions respect the OPS and IT standardization principles set by the company and must support projects to achieve standardization targets, when achievable.

Key areas of responsibility include:

• Lead a team of Application Consultants                                
• Implement abd Support strategic Warehouse Management solutions in Africa                    
• Prepare Concept of Systems documents                                
• Support go-live and post go-live process optimizations                                
• Manage change requests during implementation                                
• Support UAT and User Training
• Prepare IT budget for implementation activities accurately and on time                              
• Lead a team of Application Consultants
• Manage relevant software vendors                                                 

Qualifications/ Skills/Competencies/Experience

• University Graduate (Engineering)                                        
• Project Management                                        
• SQL    
• Experience in IT Project Management                                        
• Experience in IT Budgeting                                        
• Experience in Strategic Applications                                    
• Matric – Essential
• Experience in Supply Chain, Warehousing and Transportation
• Experience in FMCG environment advantageous
• Minimum 5 years WMS experience, inclusive of implementation, master data, set-up configuration and integration
• Preferably Manhatten/WMOS experience
• Handling of queries
• Writing reports
• Strong technical skills
• Management experience
• Strong understanding of continuous improvement
• Troubleshooting experience    

Competencies & Skills

• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services, or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others’ views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging, and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Provides employees with development opportunities
• Supports employees with career opportunities
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development
• Be able to prepare IT implementation costs                
• Be able to understand business needs, manage change requests                
• Positive relationship with team, peers, and business counterparts