Manager: Spec Collections & Recoveries at Nedbank

Job Purpose

• As a Repayment Strategy Specialist, your main goal will be to oversee and manage the portfolio of Unsecured Recoveries and Debt Counselling repayment strategies. You will be responsible for supporting the *NDCRS Revenue Generating teams in achieving their recovery targets through the development and implementation of innovative and data-driven repayment strategies and processes.
• In this role, you will serve as a repayment strategy expert, providing guidance to the Revenue Generating teams on how to pivot and refine their strategies and processes based on repayment data modules. By utilizing your expertise in this area, you will help the business stay ahead of the curve and achieve its overall goals. Your focus will be on developing new and effective strategies that align with the overall business goals and objectives

Job Responsibilities

• Support the achievement of NDCRS business strategy, objectives, and values by reviewing the yearly plans of Nedbank, as well as the Revenue Generating and Supporting areas. Your task will be to ensure that the delivery, processes, services, and solutions of the repayment strategy system are aligned accordingly.
• Build and maintain trusted relationships with stakeholders, including NDCRS Revenue Generating areas, CPS, Swordfish, and external payment solution vendors. This position requires open communication, one-on-one meetings, flexibility, and openness to input to assure alignment across all NDCRS Revenue Generating and Supporting areas.
• Collaborate closely with cross-functional teams to ensure that the repayment strategies align with the overall business strategy and objectives.
• Identify opportunities to improve or enhance processes and actively recommending improvements and supporting the implementation of tools, standards, policies, and procedures by collaborating with respective stakeholders.
• Identify, understand, and agree on the direct and indirect impact of repayment strategy initiatives on the business (revenue generating and supporting areas) by researching, interviewing affected stakeholders, and applying end-to-end skill sets.
• Identify cost/time/quality/risk aspects of introducing, modifying or decommissioning repayment operations, processes, or strategies by investigating the business benefits and/or problems
• Ensure that all repayment strategies and enhancements are compliant (brand/reputation/other risks) by enforcing regulations, policies and procedures, and industry regulations and understanding the link from policy-process-system-operating procedures.
• Identify opportunities and obtain buy-in for developing new, alternative, and/or enhanced processes and solutions (e.g., operational processes, tools, policies, and procedures) that will improve the functioning of NDCRS Revenue Generating or Supporting' businesses by highlighting benefits in support of the implementation of recommendations.
• Collaboratively contribute to the enhancement or creation of world-class quality reports by planning and providing input to business requirements to ensure repayment strategy success and scalability.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify business issues by observation, analysing management reports, and requests from EXCO, MANCO, and Senior Management.
• Monitor for continuous improvement by observation, analysing data, and providing ongoing feedback.
• Ensure all personal development plan activities are completed within specified timeframes and that an active effort is made to stay abreast of what is happening in the payment and business information industry.
• Manage internal and external stakeholders by applying the SAFe framework to drive agreed deliverables.
• Share knowledge and industry trends with the team and stakeholders during formal and informal interactions.
• Identify training courses and career progression for self through input and feedback from management.

Minimum Experience Level

• 3 - 5 years experience in debt collections and recoveries
• 3 - 5 years experience in repayment strategies and methods
• 3 - 5 years relevant experience in product management

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor's or Master's degree in computer science, mathematics, statistics, data science, or a related field

Essential Certifications

• SQL
• Microsoft PowerBI

Preferred Certifications

• SAFe
• Project Management
• Certified Data Management Professional (CDMP)
• Python

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Initiating Action
• Innovation
• Technical/Professional Knowledge and Skills
• Collaborating
• Continuous Improvement
• Managing Work
• Quality Orientation
• Communication

Technical /Professional Knowledge

• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls
• Administrative procedures and systems
• Microsoft Office
• Sharepoints
• Business writing skills
• SQL
• PowerBI
• Extract ,transform and Load Data
• Banking procedures
• Business principles
• Principles of project management
• Research methodology

Closing Date - 2 May 2023