Manager: Strategic Alliances Specialist at Telesure Investment Holdings (TIH)

Job Purpose

• Create and implement tactical strategies that address and acquire profitable business. Build, maintain and grow strategic partnerships.

Responsibilities

Business Development

• Monitor and assess sales and market data for specific industries and produce reports that will assist management in formulating strategy and identifying areas in the market where business and partnerships can be developed.
• Increase market share of profitable business by ensuring competitive product positioning and efficient distribution.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the Partner organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified Partner or Partner segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Act as first point of contact for Partner queries and complaints and resolve these, referring complex issues to others and ensuring that the Partner receives an appropriate response.
• Deliver on financial and sales targets by strategically managing relationships.
• Responsible for management and partnerships with key industry stakeholders.

Strategic Planning

• Develop and/or deliver elements of a strategic planning initiatives and partnerships with guidance from senior colleagues.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
• Accountable for managing all operational aspects by continuously reviewing quality and efficiency standards.
• Ensure all changes and improvements are effectively communicated to the relevant stakeholders.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year Business related degree /Bcom /diploma in Business Management (Advantageous) Minimum required insurance qualifications i.e. RE, FAIS etc. (Advantageous)

​​​​​​​Experience

• At least 7 years’ experience in the Insurance and/or Financial Services industry (Essential); Experience of working in Personal and Commercial Lines (Advantageous). 5 or more years' management experience (Essential)

End Date: November 7, 2025