Vacant Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Provide advisory governance and monitoring services which support and deliver ongoing compliance solutions in accordance with all applicable legislation and in line with the strategy of the statutory compliance function. Provide leadership and guidance to the compliance team and the organisation as a whole.

Responsibilities

Regulatory & Compliance Management

• Help design and implement a compliance program, liaising with the regulator to ensure the program adheres to regulatory and compliance standards.
• Assist with the development and implementation of the compliance risk management and monitoring plan.
• Plan ongoing compliance activities and output.

Regulatory Affairs

• Take responsibility for providing specific elements of the regulatory affairs service with guidance from senior colleagues.
• Implement initiatives that promote a compliance culture.
• Ensures timely regulatory reporting, managing the relationship with the Regulator with the support of senior management.

Compliance Monitoring

• Plan and manage the delivery of compliance advisory and monitoring in multiple disciplines, ensuring identification of risks and that it addresses the identified risk areas. Monitor the closeout of findings to ensure that agreed corrective actions are implemented and that risks are managed effectively; refer major issues or inadequate responses through the management line.
• Identify any compliance risks and take immediate remedial action.
• Drive and participate in compliance activities in line with the compliance risk management and monitoring plan.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Ensuring Group compliance with relevant legislation through ongoing analysis and reporting.
• Report on the compliance status of the Group internally to the General Manager, Executive Heads, Group Chiefs and key individuals on a monthly, quarterly and annual basis.
• Drive utilization of the various compliance systems to enhance reporting.

Information and Business Advice

• Provide specialist guidance on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
• Provide compliance advice and solutions to business and compliance monitoring officers proactively and on request.
• Involvement in various organisational projects such as new product development, new business partnerships, new compliance developments and business forums.

Compliance Management System

• Contribute to the identification and evaluation of current policies and business processes that are in the scope of the Compliance Management System; contribute to the design of the CMS; provide specialist compliance management input to the drafting of new policies and procedures, and design of business processes; contribute to the quantification of the costs and business benefits of change.
• Manage and maintain an effective compliance system.
• Drive delivery of compliance automation.

Stakeholder Engagement

• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
• Build relationships with various internal and external stakeholders.
• Keep all stakeholders informed of regulatory requirements, changes and deadlines.

Policy Development & Implementation

• Help develop policies and procedures for an area of the organization or the group as a whole, and monitor their implementation.
• Drive an awareness of these policies and procedures and ensure training is undertaken throughout the organisation on an ongoing basis.

Contract Requirements

• Ensure contracts meet all compliance requirements and where required, notifications have been actioned.
• Identify trends, summarize findings, and give feedback on existing contract requirements, and provide input to ensure compliance in contract processes.

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an in-depth understanding of technology, external regulation including new compliance developments, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); BProc/LLB Degree or other equivalent degree (Essential); Registration as Compliance Officer with the FSCA (Essential); Registration with the Compliance Institute (Advantageous); Diploma in Compliance Management (Advantageous); Admitted Advocate/Attorney (Advantageous)

Experience

• 5 or more years’ relevant experience in the Insurance and
• Financial Industry (Essential); Knowledge of monitoring and
• compliance processes (Essential). 1 - 3 years experience in supervising and directing people and other resources to achieve specific end results within limited time-frames (Essential)

End Date: November 5, 2025

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Job Purpose

• Provide specialist advice and perform general legal work in order to avoid, and where not possible, reduce legal risk.

Responsibilities

Legal

• Take responsibility for providing specific elements of the organization's legal service with guidance from senior colleagues.
• Provide legally accurate and clear support services and deliver required outcomes within the organization's established legal systems and protocols.

Information and Business Advice

• Provide legally accurate advice, guidance and solutions, on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.

Document Preparation

• Provide legally accurate, clear and timeous drafting and vetting of agreements, legal opinions, policies and other relevant documentation.

Stakeholder Engagement

• Develop and maintain relationships with relevant stakeholders within the TIH Group. Identify and manage stakeholders up to management level, finding out their needs/issues/concerns to provide legal guide and support.
• Liaise with Industry bodies regarding complaints.
• Attend project meetings with relevant stakeholders regarding legal concerns.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Grade 12 (Essential); LLB/BProc (Essential); Admitted attorney/Advocate (Essential) (Required)

Experience

• 5 or more years' experience in a Legal Counsel role (Essential); 3 years of experience in the insurance industry dealing with regulatory contracts (Essential) Experience in financial services industry (Advantageous).

End Date: November 7, 2025 

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Job Purpose

• Create and implement tactical strategies that address and acquire profitable business. Build, maintain and grow strategic partnerships.

Responsibilities

Business Development

• Monitor and assess sales and market data for specific industries and produce reports that will assist management in formulating strategy and identifying areas in the market where business and partnerships can be developed.
• Increase market share of profitable business by ensuring competitive product positioning and efficient distribution.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the Partner organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified Partner or Partner segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Act as first point of contact for Partner queries and complaints and resolve these, referring complex issues to others and ensuring that the Partner receives an appropriate response.
• Deliver on financial and sales targets by strategically managing relationships.
• Responsible for management and partnerships with key industry stakeholders.

Strategic Planning

• Develop and/or deliver elements of a strategic planning initiatives and partnerships with guidance from senior colleagues.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
• Accountable for managing all operational aspects by continuously reviewing quality and efficiency standards.
• Ensure all changes and improvements are effectively communicated to the relevant stakeholders.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year Business related degree /Bcom /diploma in Business Management (Advantageous) Minimum required insurance qualifications i.e. RE, FAIS etc. (Advantageous)

​​​​​​​Experience

• At least 7 years’ experience in the Insurance and/or Financial Services industry (Essential); Experience of working in Personal and Commercial Lines (Advantageous). 5 or more years' management experience (Essential)

End Date: November 7, 2025

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Job Purpose

• Capture and process warranty and service plan claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.
• Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (supplier contract and/or negotiation) to accurately cost applicable claims on a day-to-day basis.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
• Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
• Remain up to date with current and new product knowledge to enable effective decision making.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).
• Ensure regular feedback to customer, service providers and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the claim department.

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters and claims to be uploaded on internal system.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional products/services.

End Date: November 7, 2025 

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Job Purpose

• Assess the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business against an insured and uninsured third-party following losses suffered by the customers and negotiate the reduction of claims costs.

Responsibilities

Governance

• Roles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances.
• Process specialist.

Settlement Negotiation

• Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure

Payment Management

• Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure. Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
• Payment method conversions i.e. conversion of cash payers to debit orders. Effectively manage payments from third party insurers/representatives.

Customer Management

• Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures.

Data collection and analysis

• Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery. Ask questions, collect data from a variety of sources, analyse information and investigate claim.
• Collect third party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured in accordance standard operating procedure.
• Identify recoverable third party claims on the workbench by assessing merits in accordance with the standard operating procedures. Collate data from the Dreamtec App to ascertain if the third-party details have been obtained by the tow truck driver.

Correspondence

• Execute telephonic and written demands for payment of outstanding debt from
• third parties in accordance with the standard operating procedure.

Document Management

• Ensure all relevant data obtained during the course of a recovery including
• payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome. Make relevant updates on the system as per standard operating procedure (frequency and standard).

Continuous Development

• Ensure up-to-date knowledge of company products, systems and procedures.
• Work Scheduling and operational compliance
• Organise own work schedule in order to get the job done, coordinating with support services and ensure completed work within SLA.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Paralegal Diploma or Debt collection certificate (Advantageous); Relevant certificate in business administration (Advantageous). LLB degree (Advantageous)

​​​​​​​Experience

• 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential); 1-2 years debt collection experience/Legal dealings with motor vehicle collisions. (Advantageous); Credit control experience (Advantageous)

End Date: November 11, 2025

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Job Purpose

• Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
• Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational results.

Responsibilities

Operations Management

• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others. Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching in own area of expertise to enable others to improve performance and fulfill personal potential.

Customer Relationship Management (CRM) Data

• Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.

Insights and Reporting

• Extract and combine data to generate standard reports. Identify gaps and suggest improvements to achieve targets and goals.

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products. Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an understanding of relevant technology, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

End Date: November 6, 2025