Manager - Support Services Technology Information at MTN

Job Description
 
Mission/ Core purpose of the Job

• To provide key administrative support services to the Projects and Implementation departments and other technology divisions, where required.
• To ensure that project delivery is enabled by timeous receipting of Invoices, assisting positive relations with Procurement and Vendors by ensuring adherence to contractual terms and SLAs, and seamless project delivery through efficient financial administration and payable requirements.
• Ensure Vendor Management governance / Performance and provide business with derived insights and recommendations for improving key delivery metrics. Support the project rollout teams through the application of SLAs and OLAs on Vendors and support teams respectively. 
• To drive network implementation awareness of organisational requirements pertaining to compliance and identified business risks.

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Highly pressurized, deadline-driven environment.
• Rapidly changing and developing technology environment.
• Ongoing research and knowledge acquisition.
• Participative environment, highly diverse and team-focused
• Key stakeholder, including vendor relationship interaction.
• Fast changing dynamics and flexible environment.
• Global and local market dynamics and development.
• Legal and regulated environment.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
Strategic Planning:

• Develop a Vendor Governance Framework and align to established contract management framework(s), driving accountability across the delivery value chains. 
• Develop / align the contracts management and SLA management frameworks for vendors.
• Provide input and guidance to project delivery efficiency.
• Ensure alignment and acceptance of RACI across the value chain. 
• Implementing a company-wide approach to project support, managing vendors, receiving, and to ensure best practice methodologies are used within Network Implementation.
• Working under the constructs of MTN group in relation to the overall management of fixed assets in relation to asset receiving and advising thereof to the MTN SA teams.

Operational Planning:

• Manage the interface between Finance Administration for Network Implementation with Business Finance and Procurement.
• Align Network Implementation with the organisation financial policies and processes.
• Ensure the team has heightened focus on critical network impacting projects and apply relevant prioritization.
• Manage accurate high-quality reporting on a weekly and monthly basis for receiving, vendor management SLAs and asset receiving and tracking.
• Close management of network implementation risk register and POPI compliance.
• Monitor, communicate and promote awareness of business risks and compliance requirements.
• Continuously monitor Vendor SLAs and implement penalties where necessary. 
• Implement effective stakeholder engagements including being the first point of dispute resolution. 
• Track and manage assets within the warehouses and the associated asset receiving functions.
• Performance management of vendors, inputting performance metrics to procurement, risk, and project office.

Capacity building:

• Ensure the team has the appropriate skills and resources to meet planned business demand.
• Dimension team and individual staff members in accordance with industry best practice.
• Maintain optimal resource capacity for both FTE and contractors to ensure business continuity and knowledge retention.

Governance and Control:

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Establish Governance framework for effective control of vendor management, logistics and receiving functions.
• Comply with existing business governance where required.
• Implement proper controls and processes to identify and minimise mistakes when receiving invoices.
• Ensure proper project controls are in place to manage financial and operational risks across the business.
• Ensure compliance with appropriate procurement policies and procedures.
• Compile, update and implement relevant policy, process, and procedure.
• Contribute, implement, and enforce key policies and processes to roll out the network rebuild and upgrade.
• Develop, update, and implement national and regional processes and procedures.

Budget

• Develop the strategic imperative of reducing costs and improving services for the associated areas of responsibility.
• Ensuring the affective payment of vendors in lieu of managed contracts and MTN provided purchase orders.  

Project Management 

• Drive the implementation, tracking, monitoring and compliance of Projects.
• Contract management in line with Procurement Policies.
• Ensure effective implementation of the integrated project management model. 
• Risk management.

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines.
• Identify ways to fine tune policies, processes, and systems in line with changing work practices.
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity: 

• Recruit, develop and retain people with outstanding skills, qualifications, and growth potential.
• Cascade departmental KPAs and KPIs to subordinates.
• Coach, guide and motivate subordinates to exceed in their daily duties.
• Performance management and identification of training needs.
• Promote Employment Equity and Diversity.
• Build professionalism, loyalty, and commitment to the organization.
• Communicate actively and effectively resolving any potential conflicts that may arise.
• Living the MTN Brand, changing and influence employees’ behaviour.
• Display an understanding of the strategic nature of effective leadership in the organisation.

Qualifications
Job Requirements (Education, Experience and Competencies)
Education:

• 3-year degree/diploma in Contract and Supplier Management or equivalent (Supply Chain Management, Vendor Management, Financial management) or Law 
• Financial Management is an added advantage.
• Legal experience is an added advantage. 
• CIPS and / or IACCM experience is an added advantage.

Experience:

• 5 years experience in a supply chain or vendor management environment
• Process optimisation and contract management preferably within the telecommunications industry