Manager - Technology Business Management Technology Information at MTN

Responsibilities
Key Performance Areas

• Business/Operational Planning & Budgets
• Plan, facilitate, co-ordinate and consolidate the Technology business plan
• Advise and Support the Technology management on the annual Business planning and quarterly forecasting
• Forecast, plan, develop and review Technology budgets and plans in line with MTN SA financial requirements and Group guidelines
• Adopt a consultative approach to working with the business to identify opportunities for improvement in business operations, processes and resources. 
• Develop and manage project initiative budgets in line with business objectives
• Draft and submit budget proposals in line with business objectives, and recommend subsequent budget  changes where necessary
• Develop and maintain the necessary tools and processes to aid in the planning process and ongoing   monitoring and evaluation
• Drive improvements to methods and processes to increase productivity, at the same time maintaining strict   quality levels
• Recommend changes and modification to systems, processes and procedures as required to ensure timeliness,  accuracy and efficiency
• Ensure that all month end, quarter end and year-end requirements are met within the required time frames

Reporting & Feedback

• Understand and document existing and new business processes and requirements
• Prepare routine reports. Provide input from the perspective of cross-departmental functions
• Ensure traceability of requirements from business through to development and implementation
• Identify and prepare relevant information and data for reporting purposes
• Develop appropriate analytical models and reports to support informed decision-making
• Coordinate process measurement requirements to ensure efficient and effective use of information resources
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions   that can be motivated
• Report on a monthly basis on issues relating to progress made and in accordance with the measurement   metrics set by the organisation. Highlight to the management significant deviations from defined  performance metrics
• Report on a regular basis on specific projects, as required
• Prepare and deliver presentations to management on status of programs, inventory management, network and  IT KPIs initiatives, budgets, forecast and actual spend. Highlight deviations from plan and make  recommendations for corrective action
• Ensure that all reporting is accurate, relevant and is delivered on time

Customer Satisfaction

• Build and maintain strong relationships with all MTN SA stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or  product
• Deliver first time right service excellence

Project/Program Management 

• Develop and drive the execution of agreed projects
• Set and continually manage programme expectations with team members and relevant stakeholders across  the business including Heads of departments
• Effectively communicate programme expectations to team/ project members and stakeholders in a timely and  clear manner
• Effective utilisation of resources and coordinating the efforts of team members (including cross- functional   teams) in order to deliver projects according to plan
• Drive the implementation, tracking, monitoring and compliance of Projects
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Qualifications
Education: 

• Minimum of 3 year tertiary degrees in Business/Finance/Financial Management/Management Accounting (BCom, BAcc)

Experience:

• Minimum 5 years in finance and business management preferably within the Telecommunications Industry
• Experience working in a medium to large organization