Manager: Underwriting Analytics at Santam Insurance

What will you do?

• Santam’s Personal Lines Underwriting Business Unit has a vacancy for a Manager: Underwriting Analytics who will report to the Manager: Rating, Analysis and Reporting. The successful incumbent will be based in Cape Town, Bellville.

What will make you successful in this role?

Profit & growth

• Responsible for the analysis of profit and growth, and manage interventions through price adjustments and other underwriting initiatives. This is across all Personal Lines distribution channels through proactive trend analysis.
• Ownership, initiation, implementation and monitoring of corrective action for Profit and Growth
• Focuses on commercially viable solutions.
• Drive various process automations and efficiencies.

Leadership

• Lead a team of Underwriting Analysts
• Translates and shares the direction, purpose and strategic goals in order to ensure alignment.
• Influences/motivates others to translate the vision into action.
• Identifies barriers to execute strategy and seeks to remove these barriers
• Collectively develop high-level plans and sub-target plans for the team
• Ensures appropriate skills, tools and organization of work to allow for effective delivery.

Relationships

• Relationship owner with Actuarial and Product Development in terms of Santam’s Personal Lines Pricing Strategy and maintenance of product range to remain competitive.
• Manage relationships with internal and external business partners – provide pricing and underwriting knowledge and expertise where required.
• Engagement with IT – Management Information (MI) in order to ensure continuous improvement of both the processes and systems as required.

Analytics

• Performance analysis of data and identification of corrective actions.
• Analyse and build statistical models for various sets of data on a regular basis to assist in determining business trends. This includes forecasting models
• Predictive Underwriting model design and implementation
• Monitor results of all action plans and effectiveness of plans implemented (Eg. Review of effectiveness, Screening rules, book take-on’s, or other initiatives)
• Data quality control and data management
• Drive IT logs and engagement
• Primary analytical support to internal divisions (Risk Services and Broker Services)

Qualification and Experience

• Bachelor’s Degree - applicable major preferred (Statistics/Applied Math,)
• Experience in personal lines underwriting systems and data management
• Minimum 5-8 years experience operating at a senior/management level
• Minimum 5-8 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
• Minimum of 3- 5 years strong Data Management experience

Knowledge and Skills

• Short-term insurance industry knowledge
• Underwriting and financial concepts
• Knowledge of Personal Lines Underwriting pricing and underwriting systems advantageous
• Strong data science skills
• Relevant Computer programming skills
• Advanced Excel
• Underwriting
• Guidewire
• Business Objects
• Qlikview
• Qliksense
• Microsoft Cognos
• DHIC (DataHub InfoCenter)
• Attention to detail
• Analytical orientation
• Systems thinking
• Navigating ambiguity
• Effective communication
• Strategic Risk Management
• Strategic Planning and Implementation

Competencies

• Drives Results
• Cultivates Innovation
• Client Focus
• Flexible and Adaptable
• Collaborates
• Interpersonal Savvy
• Decision Quality
• Plans and aligns
• Optimizes Work Processes
• Change Management
• Project Oversight
• Reporting and Administration
• Quality and Compliance