Latest Jobs at Santam Insurance

Santam Human Resources has a position for a HR Business Partner Lead (Direct and Namibia), based at Head Office, Tygervalley, reporting to the Head: HR Delivery. You will work with the leadership team of defined business area and human resources colleagues to implement the Group HR strategy. Your ability to develop strategic partnerships with assigned portfolios will be a success factor in this role

Key Areas Of Responsibility

• Supports leadership team on people issues
• Translates business requirements into effective HR practices
• Influences leadership around people agenda
• Analyse and interprets HR data for recommendations for improvement
• Develops annual HR strategic plans
• Evolves in line with changing needs
• Tracks and reports progress
• Owns talent management
• Builds leadership competence through coaching and guides line management
• Implements talent management framework
• Identifies immediate and long term talent issues
• Agree suitable strategies to ensure talent pipelines are in place
• Ensures the retention of high performing and high potential employees
• Implements the employee value proposition
• Manages recruitment & selection
• Works closely with Talent Acquisition COE to ensure alignment to the Business Unit
• Identify critical and scarce skills
• Facilitates organisational design & change management
• Drives change and transformation initiatives
• Helps to shape the culture
• Ensures values and leadership standards are communicated and understood
• Helps the business area establish high levels of employee engagement
• Delivers Key HR initiatives as the key interface
• Partners with key stakeholders in identifying projects and HR initiatives
• Improves the overall people effectiveness of the business area
• Advises and educates on HR policies and procedures
• Implements all people processes and practices ensuring legal compliance
• Provides specialist IR advice and support
• Ensure policies, structures and procedures are properly communicated
• Builds and manages all union relationships and negotiations
• Monitors labour trends and implement strategies and policies
• Designs and conducts coaching and training in industrial relations and labour law
• Designing, developing and implementing IR strategies and systems
• Manages all discipline, disputes and grievances
• Protect the interests of the company by ensuring all interventions and policies are in place
• Compile reports on IR activities throughout the business unit
• Facilitates reward processes
• Manages the annual salary review process
• Identifies need for reward programs and manages delivery
• Manages learning and development implementation
• Helps implement, develop and facilitate a learning environment
• Identifies learning and development needs and contracts with CoE to design and deliver
• Employment Equity
• Supports business in developing their EE plan

What will make you successful in this role?

You are

• Hold a Postgraduate qualification in Behavioural Sciences/Business Management

You have

• 5-8 years’ experience in a senior human resources role covering all areas of the function
• HR Management experience in a call centre/contact centre environment will be advantageous
• Ability to travel (Namibia)
• Managed relationships with senior leaders
• Service delivery role experience. Strong experience in the ER/IR field. Industry experience Knowledgeable about HR practices: recruitment, talent development, performance management, facilitation, legislation, labour relations, leadership and organisational development, change management and remuneration
• A strong understanding of HR legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labor Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act)
• Good knowledge and understanding of HR Best practices, policies and procedures

Your abilities include

• Business acumen
• General HR Consulting skills
• Ability to build and maintain good internal as well as external relationships
• Strong communication, negotiation and interpersonal skills
• Strong presentation skills
• Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
• Ability to conduct self in a professional manner at all times
• People management skills: Ability to work with individuals and team
• High degree of self-management, displaying an organised and measured approach to the workload and the clients
• Project Management skills
• Organisational development and change management
• Time Management skills (ability to plan and prioritise tasks)
• Strong judgement, integrity and discretion

go to method of application »

What will you do?

• Santam’s Personal Lines Underwriting Business Unit has a vacancy for a Manager: Underwriting Analytics who will report to the Manager: Rating, Analysis and Reporting. The successful incumbent will be based in Cape Town, Bellville.

What will make you successful in this role?

Profit & growth

• Responsible for the analysis of profit and growth, and manage interventions through price adjustments and other underwriting initiatives. This is across all Personal Lines distribution channels through proactive trend analysis.
• Ownership, initiation, implementation and monitoring of corrective action for Profit and Growth
• Focuses on commercially viable solutions.
• Drive various process automations and efficiencies.

Leadership

• Lead a team of Underwriting Analysts
• Translates and shares the direction, purpose and strategic goals in order to ensure alignment.
• Influences/motivates others to translate the vision into action.
• Identifies barriers to execute strategy and seeks to remove these barriers
• Collectively develop high-level plans and sub-target plans for the team
• Ensures appropriate skills, tools and organization of work to allow for effective delivery.

Relationships

• Relationship owner with Actuarial and Product Development in terms of Santam’s Personal Lines Pricing Strategy and maintenance of product range to remain competitive.
• Manage relationships with internal and external business partners – provide pricing and underwriting knowledge and expertise where required.
• Engagement with IT – Management Information (MI) in order to ensure continuous improvement of both the processes and systems as required.

Analytics

• Performance analysis of data and identification of corrective actions.
• Analyse and build statistical models for various sets of data on a regular basis to assist in determining business trends. This includes forecasting models
• Predictive Underwriting model design and implementation
• Monitor results of all action plans and effectiveness of plans implemented (Eg. Review of effectiveness, Screening rules, book take-on’s, or other initiatives)
• Data quality control and data management
• Drive IT logs and engagement
• Primary analytical support to internal divisions (Risk Services and Broker Services)

Qualification and Experience

• Bachelor’s Degree - applicable major preferred (Statistics/Applied Math,)
• Experience in personal lines underwriting systems and data management
• Minimum 5-8 years experience operating at a senior/management level
• Minimum 5-8 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
• Minimum of 3- 5 years strong Data Management experience

Knowledge and Skills

• Short-term insurance industry knowledge
• Underwriting and financial concepts
• Knowledge of Personal Lines Underwriting pricing and underwriting systems advantageous
• Strong data science skills
• Relevant Computer programming skills
• Advanced Excel
• Underwriting
• Guidewire
• Business Objects
• Qlikview
• Qliksense
• Microsoft Cognos
• DHIC (DataHub InfoCenter)
• Attention to detail
• Analytical orientation
• Systems thinking
• Navigating ambiguity
• Effective communication
• Strategic Risk Management
• Strategic Planning and Implementation

Competencies

• Drives Results
• Cultivates Innovation
• Client Focus
• Flexible and Adaptable
• Collaborates
• Interpersonal Savvy
• Decision Quality
• Plans and aligns
• Optimizes Work Processes
• Change Management
• Project Oversight
• Reporting and Administration
• Quality and Compliance