Marketing Cloud Consultant at PricewaterhouseCoopers (PwC)

JOB PURPOSE

A Functional Consultant must understand the clients business objectives and requirements so that they can map the requirements to the capabilities of the system they are implementing with a focus on clients marketing strategy and execution

A.  JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

PwC Professional:

Whole Leadership

1. Invite and provide evidence-based feedback in a timely and constructive manner
2. Take ownership of my personal development
3. Consistently deliver on multiple commitments, even when under pressure
4. Learn from mistakes and apply learning from experiences that did not go as expected
5. Share and collaborate effectively with others, creating a positive team spirit
6. Make connections between what I do everyday and the firms purpose
7. Uphold the firms code of ethics and business conduct
8. Escalate inappropriate behaviour or activities and do the right thing
9. Act as an ambassador for the firm at all times
10. Use feedback and reflection to develop self-awareness, personal strengths and address development areas
11. Apply strategies to build mental, emotional and physical resilience
12. Delegate to others to provide stretch opportunities, coach to help deliver results and proactively raise issues to improve effective team working
13. Support peers and team members, demonstrating you care passionately about them and their wellbeing
14. Get involved in activities which help to strengthen the brand, internally and externally
15. Pursue opportunities to develop existing and new skills which are outside of my comfort zone
16. Maintain positive energy in the face of obstacles or when dealing with complexity
17. Support others when things don’t go as expected
18. Coach others and encourage them to take ownership of their personal development
19. Act to resolve issues which prevent effective team working, even during times of change and uncertainty
20. Recognise others’ strengths and visible improvements in performance, and help them to realise their full potential
21. Share and celebrate team successes
22. Encourage and enable others to engage with the firms purpose and strategy
23. Promote the firms values, ethics and policies so that they are recognised as central to success
24. Initiate action to quickly resolve or escalate issues, which may put the firms reputation and brand at risk

Business Acumen

1. Learn about how my business works and how they operate in the industry/ marketplace.
2. Apply understanding of business models (including the firm’s)/corporate governance and/or regulatory frameworks of clients and identify opportunities for efficiencies and take action to implement them.
3. Use a broad range of tools and techniques to extract insights from current industry or sector trends and propose innovative solutions to problems.
4. Gather information from a range of sources when analysing and solving complex problems.
5. Contribute to client account planning.

Technical Capabilities

1. Escalate client requests that are in conflict with the firm’s values, standards and practices
2. Test your own and others’ work for quality, accuracy and relevance and develop knowledge of the firm’s line of service capabilities and portfolio of offerings.
3. Develop technically through on the job learning and exposure and draw on the firm’s subject matter experts to support your work.
4. Share relevant thought leadership with my colleagues to enhance knowledge.

Global Acumen

1. Seek opportunities which expose you to other businesses, industries and markets.
2. Facilitate collaboration across virtual teams (utilising appropriate technologies when necessary).
3. Build and maintain a professional internal and external network and articulate the competitive advantage of the firm’s Network.

Relationships

• Use straightforward communication, in a structured way, when influencing others.
• Read situations and am sensitive to others, modifying behaviour to build quality, diverse relationships.
• Seek and explore the background and views of others, especially when they are different to your own.
• Communicate with my clients, regularly updating them and sharing.

B.  PERSON PROFILE

MINIMUM QUALIFICATIONS

1. Marketing Cloud Certified
2. 4+ certifications

EXPERIENCE

1. 5+ Years as a Marketing Cloud consultant
2. Delivered 10+ projects
3. Project lead 2 or more times

KEY KNOWLEDGE & SKILLS

1. Business Process Analysis (Requirements gathering, liaising with stakeholders)
2. Organisational Skills (Juggle multiple priorities, meet goals and deadlines)
3. Interpersonal Skills (Influence people, relationship management)
4. Willingness to Share Knowledge (Training, mentor)
5. Project Delivery Lead

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: