Mass Market Agents Coordinator at Kasha Global

Job Purpose:

To lead all Agent Consumer business programs and ensure that the agency network is well organized and managed appropriately and all operations are running accordingly. Be a qualified thought leader on how to best serve lower-income women with health products, personal care products, and information in both urban and rural areas.

N.B.: An assignment will form part of the selection process.

Role Responsibilities:

• Communication and coordination of agent activities, commission structure, and any running promotions.
• Keep track of active and inactive agents to ensure the network is healthy towards a target.
• Respond to agents’ inquiries and concerns and organize monthly agent meetings/training.
• Provide all required materials to agents in the field whenever needed such as price lists, badges, catalogs, Jackets, and masks.
• Compile and report on key learnings on Agent Consumer and Bulk segment activities monthly.
• Monitor out-of-stock products and in-stock products for effective communication.
• Update products related to the individual location on USSD and activate agents on Sarucore and Dynamics.
• Update monthly agent lists with active and inactive agents.
• Ensure timely payment of agents’ commissions and update commission structures on the go.
• Add and update mass-market products on the USSD backend.
• Monitoring and Evaluation of agent performance weekly and monthly (active & non-active).
• Ensure the effectiveness of new programs introduced by planning strategies to achieve program outcomes for example referral programs, different incentives etc.
• Working with the health team on agent community impact and health care programs.
• Work with the supply chain on improving delivery logistics for the agent consumer and the segment with the supply chain team.

Role Requirements:

• Minimum education of a Bachelor’s Degree in Business, Economics, or any other related field.
• A minimum of 3-5 years of experience within customer care, business management or field supervisory roles.
• Aptitude for technology and strong analytical skills.
• Experience using software and tools, including MS Dynamics.
• Strong interpersonal skills with the ability to work as part of a team.
• Strong negotiation skills to acquire the best prices for customers with the ability to multi-task and generate quality work.