Medical Liaison Admin Assistant at Faircape Group

Duties will include but are not limited to:

Sub-Acute Referrals

• Email sub-acute referrals to the medical aids to obtain authorisation

• Track the patient referral on the daily Google sheet and bed list

• E-mail doctors to thank them for referral

• Update the daily tracker by inserting the patient’s details

Authorisations

• Follow up calls with medical aids for outstanding authorisations and track on daily Google spreadsheet and bed list if not received within timeframe

• Track declined medical aid authorisations on the daily tracker Google spreadsheet and send an email to the HCA, Nursing Services Manager and the referring doctor

• Once authorisation is received, liaise with the Healthcare Administrator regarding patient admission

• Understand the medical aid schemes and what is covered through each scheme with regards to medication and benefits e.g. if the authorisation includes ambulance transfers, external service providers etc.

Medical Aid Relationships/Liaising

• Relationship management with key case managers at hospitals and medical aid schemes

Extended Length of Stay

• Ensure that reports are completed daily for patients that require extended stays and send to medical aid for approval
• Once approved, update the Tokai Daily tracking sheet and save a copy of the approval on the Google team drive in the patient folder

Resident Admission/Discharge Support/Coverage

• Perform tasks as requested by Senior Administrator
• Ensure that admission / discharge documentation is completed accurately
• Notify Healthcare Administrator if the contract is not signed prior to admission
• Liaise with family/patient to answer all questions prior to admission
• Contact family/patient and ensure that payment plan for both medication and medical consumables are in place 1 day prior to admission
• Obtain patient payment details for medication and medical consumables prior to admission
• Obtain proof of deposit prior to admission
• Confirm the number of available beds with the Healthcare Administrator and allocate the patient, with the approval of the Shift Leader and Nursing Services Manager
• Printing of documentation for the patient hospital file
• Complete the contract with a family member or the patient.
• Obtain patient’s banking details for the refund, identity document and medical aid card
• Ensure that the admission jotform is completed
• Refund jotform to be completed once the patient has been discharged
• Advise Healthcare Administrator on discharges for the day to ensure the billing is completed for the patient statementa

Requirements

Qualifications:

• Matric

Experience:

• 3 years proven experience as an Administrator

Skills and Attributes:

• Good computer skills (experience in Google Drive, Sheets and Docs preferable)
• Proven organizational and administrative skills
• Professional communication skills – both verbal and written
• Customer service orientated
• Neat in appearance
• Self motivated and strives for excellence
• Excellent interpersonal skills
• Responsible, accountable and dedicated
• Be able to work in a team and individually
• Excellent attention to detail
• Adaptable

Specific Requirements:

• Clear criminal record
• Contactable references

Working hours are Mondays to Fridays, from 08h00 until 17h00

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.