Member Relationships & Services Coordinator - Cape Town at Cape Town Tourism

Your Key Responsibilities will be centred around the administration of everything that is related to membership acquisition and retention, including financial administration and the Visitor Guide. This will include but not be limited to:

• Database management which includes accurate and efficient data capturing. Data management includes a Customer Relationship Management System.
• Drawing accurate monthly and quarterly membership reports that align with financial reports
• Providing welcome letters and membership certificates.
• Seamless collection, receipt, and tracking of membership payments, renewals, and outstanding monies.
• Membership Promotions through co-ordinating the supply, display, and distribution of members' promotional brochures across various offices.
• Strengthening membership retention through personalised written and outbound verbal communication
• Driving membership activations and closely tracking sales consultant membership accounts and listings.

Qualifications, Experience and Technical Competencies

• With a minimum of a Grade 12 Qualification, coupled with at least 5 years of solid experience in administrative, office, or customer support roles, you offer valuable experience in either the hospitality, tourism, travel, BPO, Call Centre sectors or NGO membership environment.
• You are technically proficient in MS Office and CRM Software.
• Strong accounts acumen, including bookkeeping, collections, and finance.
• You are solutions-driven, with the ability to demonstrate strong initiative and a natural drive for finding innovative solutions.
• Strong data capturing, data management and reporting skills.