Jobs at Cape Town Tourism

What Cape Town Tourism and this role can offer you?

• Exposure to an ongoing diversity of local and international visitors from every corner of the globe.
• Continued development of your knowledge and learnings through new products and services.
• The creator and influencer of unlocking exceptional lifetime visitor experiences.
• Frontline growth and exposure to multicultural and multigenerational stakeholders from all walks of life
• Supportive leadership and united teamwork.
• Stable salary with a comprehensive pension fund.
• Medical aid and gap cover.
• Employee wellness programme.

Driven by Purpose

• Your passion to put people first drives your purpose in this frontline role as you respond to queries, information, and promotions while meeting and exceeding both retail and booking sales targets. The successful incumbent will need to be innovative and resilient. 

You are the catalyst to facilitating the visitor experience through building awareness and support activities, as you carry out the following responsibilities:

• Complete travel, accommodation, and entertainment bookings.
• Execute customer queries in person, phone, and digital media, converting them into reservations and sales. Your ability to drive sales is essential.
• Set up displays, sell and re-stock merchandise. 
• Keep abreast of the latest accommodation, places to visit, activities, attractions and events. 
• Support membership and the Industry Services team.

Qualifications and Experience

With a higher certificate (NQF5) in a related field plus 2 years of experience working within the travel or hotel industry (exposure to promoting/selling products, attractions and/or experiences) you meet the following criteria:

• Good listening skills and attention to detail to create and translate our offerings into an exceptional visitor experience.
• A great team player who can play an equal part in contributing to our team efforts.
• Tech savvy: Ability to utilise social media and booking systems in support of our organisation.
• Prepared to be mobile, flexible and enjoy working at different locations.
• Committed to working long hours, on weekends and in a pressurised environment at times.

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Your Key Responsibilities will be centred around the administration of everything that is related to membership acquisition and retention, including financial administration and the Visitor Guide. This will include but not be limited to:

• Database management which includes accurate and efficient data capturing. Data management includes a Customer Relationship Management System.
• Drawing accurate monthly and quarterly membership reports that align with financial reports
• Providing welcome letters and membership certificates.
• Seamless collection, receipt, and tracking of membership payments, renewals, and outstanding monies.
• Membership Promotions through co-ordinating the supply, display, and distribution of members' promotional brochures across various offices.
• Strengthening membership retention through personalised written and outbound verbal communication
• Driving membership activations and closely tracking sales consultant membership accounts and listings.

Qualifications, Experience and Technical Competencies

• With a minimum of a Grade 12 Qualification, coupled with at least 5 years of solid experience in administrative, office, or customer support roles, you offer valuable experience in either the hospitality, tourism, travel, BPO, Call Centre sectors or NGO membership environment.
• You are technically proficient in MS Office and CRM Software.
• Strong accounts acumen, including bookkeeping, collections, and finance.
• You are solutions-driven, with the ability to demonstrate strong initiative and a natural drive for finding innovative solutions.
• Strong data capturing, data management and reporting skills.