MFC Senior Administration Specialist (Port Elizabeth) at Old Mutual

Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

• May act as mentor to less experienced administrators.
• Delivers on daily production standards.
• Follows standardised processes and provides administrative support in line with normal business functioning.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate administrative requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Accepts and lives the company values.
• Accountable for service delivery through own efforts.
• Collaborates effectively with others to achieve personal results.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Adheres to service and quality standards.
• The ability to make balanced and sound recommendations and decisions, by understanding issues and problems, evaluating the consequences of alternative solutions and to select the most appropriate alternative. Recommendations and decisions need to be implementable, effective and well thought through.
• Using appropriate interpersonal styles and communication techniques to gain acceptance of ideas or plans; adapting one's own style to accommodate the target audience.
• Collect and review information in order to ensure that objectives are met. This includes setting up and/or utilising monitoring procedures to measure progress and keeping relevant people informed through feedback loops.
• Assuming responsibility and accountability for the successful completion of tasks and adhering consistency to standards of excellence. Ensuring that all relevant detail has been considered.
• Willingness to work with others in a team environment. This includes working towards team goals, participating in decision making, co-operating with others and offering assistance when needed.
• Performs quality checks on own work.
• Assists with the distribution of Planned Activations in line with the Marketing Online Scheduled Events
• Executes and monitors Lead Campaigns post the worksite activations.
• Identifies and accesses worksite and lead systems required to perform tasks.
• Collates research findings and generates reports.

Requirements

• Matric/Grade 12 cerftificate
• Marketing qualification advantageous
• Driver's license and own vehicle
• 3-5 years experience in a similar role in the insurance industry
• Go-to-market strategy experience

Skills

Administration, Business, computer skills, Customer Relationship Management (CRM), Detail-Oriented, Marketing, Office Administration, Online Marketing, Quality Control (QC), Quality Standards, Researching, Strategic Objectives, Strategic Planning

Education

National Higher Certificate (Required)

Closing Date

• 05 October 2022