Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Read more about this company
Job Description
Responsible for risk evaluation, pricing and selection / rejection of renewal business for all assigned accounts within the portfolio. Identify business inefficiencies and make recommendations to improve the customer’s experience.
- Responsible for risk evaluation, pricing and selection / rejection of new and renewal business for all assigned accounts within the portfolio.
- Analyse commercial lines accounts to make decisions based on individual risk characteristics, exposure analysis, hazard recognition and controls.
- Use underwriting guidelines and organisational best practices to ensure compliance with guidelines / regulations.
- Price business according to organisational underwriting and pricing guidelines. Use creativity and underwriting knowledge to write appropriate risks and retain profitable business within delegated authority levels.
- Partner with Sales to support marketing activities to develop ongoing relationships with brokers to discuss market appetite, quality and profitability of submissions, service standards, and underwriting and/or product changes.
- Partner with Sales to communicate with customers on underwriting issues including, but not limited to, decisions on cancellations, declinations, exposure concerns, and survey results.
- Partner with Sales to identify patterns to resolve or improve issues.
- Participate in customer planning and review processes to identify sales and marketing opportunities.
- Promote the organisation’s product through customer networks and stay abreast of changes within the industry and at competitors.
Job Requirements : Experience and Qualifications
- Matric
- NQF Level 5 Qualification
- 5 years short term commercial underwriting Experience
Closing Date
go to method of application »
Job Description
The team leader will lead, monitor, and supervise the team, to achieve goals that contribute to the growth of the organization. The Team leader will be responsible for motivating and inspiring their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
- Manages Non-Motor Claims and inventory, including management of team performance
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Communicates deadlines and sales goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Job Requirements: Experience and Qualifications
- National Diploma/ Degree
- 5 years in people management /Leadership
- 5 years short terms insurance
- 5 years customer experience
Skills
Education
Closing Date
go to method of application »
Job Description
Role Overview:
As the Operations Manager in the Wealth Client Servicing environment, the individual is accountable for development of tactical business plans and deliver strategic initiatives at an operational level through other managers and their teams, over periods of 3 months to a year.
The individual will be responsible for overall customer experience metrics derived from BU Strategy.
The individual will manage direct reports (Team Leaders and Specialists) and indirect reports. The individual will contribute to process development and projects impacting on business deliverables. The individual will provide operational and best practice context and disciplines for our internal environment. The individual will build relationships with peers and colleagues across business areas and value chain to ensure end-to-end service delivery.
Key result areas and work descriptors:
Governance & Compliance
- Accountable for governance and compliance at an operational level.
Management Effectiveness
- Develops team leaders and staff
- Drives operational excellence
- Holds managers accountable for service delivery, through team and individual performance
- Manages the end-to-end HR function as well as talent management
- Sets operational standards and best practice for internal environment.
- Selects and develops talented staff to build pipeline.
Operational Efficiency
- Owns operational efficiency, quality, operations scorecard targets, including people, process and customer dimensions of the business.
- Accountable for execution of tactical business plans at operational level.
- Implements effective and appropriate of operational processes.
- Makes major operational decisions within business plan.
Relationship Building
- Builds relationships with peers, colleagues and multiple stakeholders across business areas and value chain.
- Able to build connections and network with clients, intermediaries and external parties as required.
- Resolve complex issues and conflict through effective communication and negotiation skill.
Role Qualifications And Requirements
- Matric with relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma)
- 3-5 Years proven people management experience
- Minimum of 3 years proven experience in a similar environment
- Experience with process improvement methodologies
- Ability to develop and implement process controls to reduce risk to the business
- Strong analytical and problem solving skills
- Strong interpersonal and client relationship skills
- Strong communication skills (both verbal and written)
- Proven ability to work independently and proactively
Competencies
- Strategic
- Leading with Influence
- Innovation
- Execution
- Customer First
- Personal Mastery
- Collaboration
Closing Date
go to method of application »
Job Description
This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
- May act as mentor to less experienced administrators.
- Delivers on daily production standards.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Provides an indirect service to customers and intermediaries.
- Responds to immediate administrative requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Accepts and lives the company values.
- Accountable for service delivery through own efforts.
- Collaborates effectively with others to achieve personal results.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Adheres to service and quality standards.
- The ability to make balanced and sound recommendations and decisions, by understanding issues and problems, evaluating the consequences of alternative solutions and to select the most appropriate alternative. Recommendations and decisions need to be implementable, effective and well thought through.
- Using appropriate interpersonal styles and communication techniques to gain acceptance of ideas or plans; adapting one's own style to accommodate the target audience.
- Collect and review information in order to ensure that objectives are met. This includes setting up and/or utilising monitoring procedures to measure progress and keeping relevant people informed through feedback loops.
- Assuming responsibility and accountability for the successful completion of tasks and adhering consistency to standards of excellence. Ensuring that all relevant detail has been considered.
- Willingness to work with others in a team environment. This includes working towards team goals, participating in decision making, co-operating with others and offering assistance when needed.
- Performs quality checks on own work.
- Assists with the distribution of Planned Activations in line with the Marketing Online Scheduled Events
- Executes and monitors Lead Campaigns post the worksite activations.
- Identifies and accesses worksite and lead systems required to perform tasks.
- Collates research findings and generates reports.
Requirements
- Matric/Grade 12 cerftificate
- Marketing qualification advantageous
- Driver's license and own vehicle
- 3-5 years experience in a similar role in the insurance industry
- Go-to-market strategy experience
Skills
Administration, Business, computer skills, Customer Relationship Management (CRM), Detail-Oriented, Marketing, Office Administration, Online Marketing, Quality Control (QC), Quality Standards, Researching, Strategic Objectives, Strategic Planning
Education
National Higher Certificate (Required)
Closing Date
go to method of application »
Job Description
This role facilitates and supports the strategic and business planning process in the segment. This role is individually accountable for achieving results through efforts of others over periods of 3 months to a year.
- Supports the annual business and strategic planning process within the segment.
- Ensures the segment complies with OMSA timelines for business planning and executive reporting deliverables.
- Sources and/or conducts ad hoc research on behalf of the segment Exco.
- Develops and maintains the segment's annual events calender.
- Provides ad hoc board reports as required.
- Builds and maintains relationships with the segment's senior management and other key stakeholders.
Skills
Education
Closing Date
go to method of application »
MFC Senior Administration Specialist (North West)
This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts. May act as mentor to less experienced administrators.
Duties
- Delivers on daily production standards.
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Provides an indirect service to customers and intermediaries.
- Responds to immediate administrative requirements within procedure.
- Uses standard administrative techniques to coordinate own work.
- Accepts and lives the company values.
- Accountable for service delivery through own efforts.
- Collaborates effectively with others to achieve personal results.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
- Adheres to service and quality standards.
- The ability to make balanced and sound recommendations and decisions, by understanding issues and problems, evaluating the consequences of alternative solutions and to select the most appropriate alternative.
- Recommendations and decisions need to be implementable, effective and well thought through.
- Using appropriate interpersonal styles and communication techniques to gain acceptance of ideas or plans; adapting one's own style to accommodate the target audience.
- Collect and review information in order to ensure that objectives are met. This includes setting up and/or utilising monitoring procedures to measure progress and keeping relevant people informed through feedback loops.
- Assuming responsibility and accountability for the successful completion of tasks and adhering consistency to standards of excellence. Ensuring that all relevant detail has been considered.
- Willingness to work with others in a team environment. This includes working towards team goals, participating in decision making, co-operating with others and offering assistance when needed.
- Performs quality checks on own work.
- Assists with the distribution of Planned Activations in line with the Marketing Online Scheduled Events
- Executes and monitors Lead Campaigns post the worksite activations.
- Identifies and accesses worksite and lead systems required to perform tasks.
- Collates research findings and generates reports.
Requirements
- Matric/Grade 12 cerftificate
- Marketing qualification advantageous
- Driver's license and own vehicle
- 3-5 years experience in a similar role in the insurance industry
- Go-to-market strategy experience
Skills
Administration, Business, computer skills, Customer Relationship Management (CRM), Detail-Oriented, Marketing, Office Administration, Online Marketing, Quality Control (QC), Quality Standards, Researching, Strategic Objectives, Strategic Planning
Education
- National Higher Certificate (Required)
Closing Date
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail