MLB Product Support Engineer at Metso

• This position assures a high competence to give specialist Product Support within Metso, and towards end customers, on Mill Lining Solutions.
• Primary activities will include Product Support on Metso installed Mill Lining, design of New and Optimised mill lining offerings, and technical on-site support regarding application and grinding process support, related to Mill Lining.
• The Product Support Engineer will participate with end customer teams onsite, MA teams and Global Business line teams, in terms of Optimised mill linings
• In this position, you will report to the Consumables BL, Mill Lining, Product Support Manager 
• This position is mainly located in Centurion, South Africa.

JOB DUTIES AND RESPONSIBILITIES

• Technical and Product support on Metso mill lining services.
• Proposal design of Optimised mill linings, in support of MA TSS and Sales teams, wrt. continual installed liner design improvements.
• Proposal design of New mill lining targeted customers and Win Plan creation.
• Work with Global Product Engineering and Applications teams, to generate value-add proposals.
• Installation and Inspection support on site.
• Enhance Internal and end customer competency development, by providing product training programs, and regular product updates.  
• Present technical proposals to end customers, where required by MA Team.
• Warranty support and handling of customer complaints, in support of MA TSS team.
• Extensive travel within MA Africa, as well as international travel.
• Customer opportunity pipeline development with MA TSS Team.
• Perform other duties as assigned by management from time to time.

INTERNAL/EXTERNAL INTERFACES

• End Customer on site teams, including Engineering and Process teams.
• Internal MA Colleagues – MA Sales, ML Technical Sales Support
• ML Proposal team and ML Order Management
• Global Mill Lining Product Support team, Product Engineering team, Product Management team, and Product Applications team.

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Diploma / Degree in Engineering.
• Minimum 5 plus years field experience with the related metallic mill lining and Mill Lining products.
• High demand on technical product specialist knowledge, including mill lining design.
• High demand on process and application knowledge.
• Experience in complex matrix relationships
• High understanding of and experience of support role.
• Familiarity with the broad range of Metso Grinding Equipment.
• A general understanding of core communition processes of end customers.

SKILLS AND ABILITIES

• Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results.
• High sense of urgency and passion for service and support
• A high level of computer skills is essential – Excel, Word, PowerPoint.
• A high level of Mill lining design and application skills.
• Good competency in Autodesk Inventor (preferred) or Solidworks software.
• Highly motivated individual with the ability to work autonomously under stress and meet deadlines.
• Ability to work in a matrix organization.
• Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.
• Ability to travel regularly
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear. 
• The employee is regularly required to stand, walk, climb and balance.   
• The employee must occasionally lift and/or move up to 30 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
• Use of keyboards, telephones, copiers,   
• Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.
• Full drivers’ license with clean drivers record.