Mobile Asset Consultant/Bank on Wheels at Absa Group Limited (Absa)

Job Description

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales target achievement for Bulk Acquisition Sales, in the B2C environment.
• Deliver sales and service delivery targets within the assigned areas of responsibility.
• Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels).
• Robust proactive calendar management of activities that speak to sales enablement.
• Take Accountability for end-to-end fulfilment of sales execution within prescribed sales standards, and actively drive scheme penetration for EVP Schemes to deliver on sales and service targets for the region.
• Achieve Strike Rates (Digital, Rewards AFS).
• In conjunction with ES RM/TL, proactively devise weekly plans and activities for Mobile vehicles to drive sales growth.
• Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area.
• Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so.
• Leads Management – proactive utilization and conversion of assigned leads
• Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service.
• Effective sales execution planning (activities, time management, resources, travel etc.).
• Strategic Time Management: apply and reflect on time management plan.

Event booking for the Mobile Vehicle – BOM/BOV

• Manage the booking of the vehicle from external stakeholders (external business clients) as well as internal stakeholders (e.g., Group Marketing/ events teams across the various BU’s.).
• Completes the request form related to the event scheduled by the client and ensures that bookings are confirmed and coordinated according to the required processes and standards.
• Requests the registered security company to avail themselves for the event where the vehicle will be utilized.
• Responsible for booking of cash for the ATM prior to the event and ensure that the relevant service provider will be on site on the day of the event to load and off load the ATM on site.
• Ensure that the event booking schedule is available and accessible to management at all times.

Preparation for Site visits 

• Coordinates a site visit with the registered security company before the date of event to ensure that the venue complies to related security requirements in terms of the parking of the vehicle.
• Drives the vehicle to the site where the event will take place in order to establish effective network coverage as required for the vehicle to be functional before the day of the event.

Vehicle Management - BOM/BOV

• Managing the vehicle to, from and at the event.
• Manage the ATM cash on the day of the event by engaging with the relevant service provider for cash pick-up and reloading the ATM in the vehicle, if required.
• Supports and coordinates, together with the relevant service provider for the required loading and pick-up of cash and ensures that this process takes place efficiently.
• Provide a secondary technical support service related to the equipment in the vehicle.
• Responsible for hosting and facilitation of onsite activities such as setting up of the vehicle at the event, assisting with basic customer queries and ensuring that all the required emergency and business contact details are accessible in the vehicle.
• Act as a Brand Ambassador in all client and business activities in a professional manner and in line with the nature of the event.
• Adhere to all processes and procedures related to any incident that the vehicle may be involved in.

Maintenance of the vehicle (BOM/BOV)

• Responsible for fueling of vehicle and manage fuel payments and supporting reconciliations timeously.
• Resolve minor problems related to the vehicle or reports problems that requires resolution by a third party to the relevant stakeholders.
• Responsible for testing that the ATM on the vehicle is fully functional.
• Test the tracker and reports claims to the line manager.
• Responsible for general administration related to the vehicle e.g., license renewal, insurance and commercial broadcasting license.
• Responsible for on-board assets of the vehicle e.g., music system, marketing merchandising, desktops and generators, and ensuring that these assets are fully functional.
• Deploys, assists with set-up and maintains the vehicle equipment at the event.
• Reports all faulty equipment and risk related incidents.
• Responsible for adhering to the service level agreement with regards to claims and faulty equipment.
• Adherence to the Health and Safety policy.

Route planning 

• Plan the route of the event by using the GPS unit available in the vehicle.
• Complete the pre-departure checklist.
• Adhere to all road related governance and the Traffic Act.

Customer and Stakeholder Management

• Accountable to effectively transport and manage event booking for the BOM/BOV vehicle to ensure seamless stakeholder experience
• Jointly responsible for managing the customer experience of the BOM/BOV through:
• IPSOS Scores
• VOC, EASE, Overall Satisfaction (min 90%)
• CCD Complaints management
• Proactive understanding and assessment of customer segment to support sales and activity planning and sales.

Colleague

Accountable to effectively manage the vehicle to and from the event. This includes, but is not limited to:

• Vehicle service and maintenance (BOM/BOV)
• Delivery of all sales and service requirements when the vehicle is onsite
• Responsible for end-to-end set-up and maintenance of all Sales Kits and marketing collateral within the BOM/BOV vehicle
• Multi-Role Proficiency (Mandatory Training).
• Support the team at activations with Digital & Rewards activation.
• Achieving Digital Sales Targets and support the regions migration targets through:
• Increasing the levels of Cash deposits being migrated to Devices. (Referral to CADs).
• Increasing the growth in the customer base becoming digitally active (QR Code).
• Digital Strike rate achievement and Digital Master Class Compliance.
• Live the Absa Values and support colleague engagement through positive and collaborative team behavior.

Risk and Regulatory Management

• Ensure all policies and procedural, regulatory and compliance requirements are fully adhered to, in order to facilitate acceptable Management assurance reviews.
• Ensure External Sales objectives met through:
• Issue of Card on Pin Mailers.
• Coding of EVP, RB & Hybrid Customers.
• Effective management of personal device and allocation thereof.
• Achieve First Time Pass Rate targets within SLA.
• Ensure the effective use and management of devices and resources availed to execute role requirements. (E2E Mobility device & accessories, marketing collateral etc. Including systems & software updates.).
• Ensure appropriate product and service solutions are provided to customers through quality consultations e.g., no mis-selling.
• Apply effective governance & controls in execution of sales (quality documentation etc.) of sales and service delivery for the portfolio.
• Keep updated on all regulatory requirements and changes in business and apply appropriate requirements and sales standards/practices.
• Devise and apply accurate reporting to support sales planning and activities.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)