Modern Workplace Technical at University of Cape Town

Are you experienced in providing highly specialized technical support for business-critical services and/or infrastructure and
have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable
track record of innovative thinking, project-based delivery and productive interactions across multiple teams? The Enterprise
Infrastructure and Services division seeks a Technical Specialist to develop infrastructure and services through project work,
design, maintain and manage complete systems, support ICT systems, services and infrastructure and provide technical
leadership in a complex and heterogeneous systems and infrastructure environment. This is a role which plays a critical part
in ensuring that UCT derives value from its investment in IT infrastructure and reports to a senior manager.
Responsibilities include:
 Providing highly specialized technical support for business-critical services, systems and/or infrastructure.
 Designing, maintaining, managing and developing one or more business-critical ICT systems and/or infrastructure service components.
 Responsible developing and implementing infrastructure, systems and services through project work
 Provides technical leadership for one or more systems and/or infrastructure service components

Minimum requirements include:

•  Relevant qualification at NQF level 7 and 10 years’ experience or NQF level 6 and 12 years’ of experience.
•  in enterprise ICT applications and infrastructure of which 5 years must be relevant current technical hands-on experience

Required non-technical skills include:

•  Ability to prioritize and manage work under pressure.
•  Excellent written and spoken communication skills.
•  Ability to coach and mentor junior colleagues
•  A strong customer service ethic.
•  Ability to work as part of a team
•  Analysis and problem solving ability

Required Technical skills and competencies

•  Expert in configuring and administering Microsoft 365 cloud-based services, e.g. Microsoft Teams, Microsoft Exchange, SharePoint Online, OneDrive for Business, and other Microsoft 365 workloads.
•  Intermediate Experience with administering Microsoft Exchange Hybrid environment and implementing or upgrading Exchange versions – including 2010, 2013, 2016 or online versions
•  Experience in implementing and supporting web based office online applications (Word, Excel, Powerpoint, etc.)
•  Experience in managing email security gateways such as Mimecast, Proofpoint, Cisco Iron Port, etc.
•  Experience with creating and maintaining technical roadmaps.
•  Working knowledge and experience of virtual hosting environments: VMWare, HyperV, Citrix etc.
•  Demonstrated ability to manage system resources including performance, capacity, availability, serviceability, and
• recoverability
•  Solid knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols

Advantageous Skills

•  Relevant technology certifications and a qualification at NQF 7 and relevant experience in Higher Education
•  Skype for Business Online, including Office Online and an on-premise Hybrid Configuration
•  Azure Active Directory, Azure Rights Management Services, eDirectory and Active Directory
•  Enterprise Mobility & Security solutions, including InTune Azure AD Premium, Azure Information Protection, Advanced Threat Analytics and Protection
•  Working knowledge software and operating system distribution solutions
•  Working knowledge of application and operating system updating and remote configuration mechanisms e.g. WSUS, SCCM
•  Working knowledge of operating system related scripting languages