Monitoring Engineer at Pepkor Lifestyle

Job Purpose

• The Monitoring Engineer is responsible for providing 2nd line support and escalations based on the results from the monitoring of the Pepkor Lifestyle IT estate to ensure service level targets are achieved on a 24 x 7 basis. The Monitoring engineer is responsible to monitor business critical systems to ensure system uptime.

Key Dials

• Provide 2nd line monitoring support and participate in the incident, problem, change, request and event management processes.
• Monitor business critical systems to ensure system uptime and tradability.
• Produce reporting in a timely manner and aligned to the agreed communications plan for all relevant stakeholders.
• Contribute to a continuous improvement plan and initiatives to support collaboration within the organisation.
• Effectively manage and develop self to deliver on agreed individual and team objectives.

Minimum qualification and Experience

• IT Related Diploma
• 3 year IT related degree (advantageous)
• Certified in ITIL 3 (required)
• Relevant technical certifications combined with 2+ years experience in one or more of the following: database administration, retail/POS systems support, LAN, WAN, SQL, Windows server and desktop support
• 3+ years experience in a service / support portfolio and continuity management, including configuration, deployment and release management
• 3+ years experience in SAP application support
• Stakeholder management
• SLA management
• Knowledge of SAP retail applications
• Knowledge of SQL, Windows server and desktop
• Knowledge of LAN, WAN and Server environments 
• Knowledge and application of relevant IT best practice.

Closing Date 31 July 2026