Monitoring Officer at PayFast

About you

• You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth. 

You’ll fit in perfectly with our culture if you:

• Get energised by a fast-paced environment
• Cherish a good work-life balance
• Are adaptable
• Regard collaboration as an essential part of getting the job done
• Pride yourself as being a self-starter who doesn’t lack motivation
• Don’t need to be micromanaged
• Take feedback well and use it for self-improvement
• Welcome change and new ideas
• Value the importance of diversity

What you'll be doing:  

Systems monitoring

• Continuous monitoring of various systems’ stability and uptime.
• Afterhours monitoring requires standby shifts on a rotational basis.
• Respond to incoming alerts and notifications by evaluating the nature of the alert to determine the appropriate action.
• Assist deployment teams with focused monitoring and testing.

System incident administration

• Track and escalate system issues for timeous resolution based on business SLA.
• Adhere to incident escalation procedures and guidelines to meet and exceed business standards.
• Collaborate across multiple teams, for example by establishing bridges with technical teams, management, and customer services regarding incidents, while displaying professionalism on all interactions.

Incident communication and documentation

• Provide relevant incident notification.
• Publish timeous online notifications to client base on public domains.
• Continuously maintain incident reporting documentation

Perform system health checks

• Perform system health checks.

Incident investigations

• Deliver front-line incident investigation.

Incident analysis

• Proactively analyze incidents, systems, services, and applications to predict, detect and quantify incidents.
• Monitor acceptance ratios and report system glitches to relevant stakeholders.

Improvements

• Deliver pro-active solutions to avoid reoccurrence of issues relating to monitoring dashboards and alerts.
• Identify and suggest new / improved alerts and dashboards to assist with quick issue identification.
• Provide insights on trends with suggestions on improvements.
• Participate in automation or innovation effort to improve monitoring efficiency.
• Mentor and train new team members.
• Maintain and enhance technical skills through ongoing self-development

What you'll need

• Grade 12
• Proficiency in Microsoft Excel
• Basic SQL skills
• Experience in a technical / data / analytical role
• Experience with monitoring of systems
• Experience working in the payment industry
• Experience detecting, troubleshooting, and driving mitigation for degraded service or outages
• Ability to work afterhours, late-shifts, weekends, and public holidays
• Proven technical aptitude
• Attention to detail, vigilant and observant
• Critical thinker
• Ability to resolve issues independently
• Innovative and solution driven
• Proactive problem solver
• Reporting and analytical skills
• Ability to analyze transactional logs
• Verbal/written and organizational skills
• Desire to learn
• Adapt well to change
• Ability to prioritize and handle multiple tasks under pressure
• Good time management
• Ability to collaborate and partner with people to overcome challenges
• Interpersonal skills and a desire to excel as part of a team