Career Opportunities at Old Mutual South Africa

Job Description

• To assess damaged vehicles to ascertain quantum, ensure containment of claims spend and provide excellent client service.

Execute on the full role of Claims CoE Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business. ·

• To control motor claims spend ·
• To act in accordance with motor claims service processes and procedures ·
• Control individual expenses. ·
• Control repair cost within set target ·
• Ensure SLA adherence of daily productivity, TAT and Inventory levels ·
• Complete assessments, additional FRC’s and queries within specified time ·
• Request Assistance from Operation Team Leader if required on a claim (e.g. if guidance/approvals are required) ·
• Ensure completeness and accuracy of information received on Abuntex ·
• Ensure accident description ties up with damages to vehicle ·
• Check time and date of accident for any abnormalities ·
• Check correct photos attached to Abuntex ·
• Confirm license disc and VIN number to Policy details ·
• Check warranty status of vehicle, confirm with dealer if needed ·
• Estimate accurate repair time to manage car hire costs, ·
• Ensure SLA is adhered to with regards to rates ·
• Go through Abuntex graphics in a systematic way ensuring each item selected is needed ·
• Opt for repair rather than replacement of parts where possible ·
• Note all changes or notes on Audamails ·
• Ensure accurate assessment upfront reducing additional variance ·
• Send all assessment for partsourcing to verify all part prices ·
• Verification of all documents submitted by ABR’s ·
• Ensure correct coding of write off vehicles as per the code of salvage ·
• Accountable to handle for the following claim types: ·
• Driveable non-structural and major structural ·
• Non drivable claims
• Fast track ·
• Radio equipment and locks ·
• Accessories, tyres, rims ·
• Cosmetics ·
• Screening of merits ·
• And other claims as specified by your Team leader/Manager ·
• Attend to queries from all parties involved ·
• Liaise with client/broker whenever required to provide technical expertise ·
• Discuss all quotes, extra and FRC’s with ABR before making any changes ·
• Provide technical insights of all write off vehicles with relevant stakeholders ·
• All WIP appointments must be discussed with TL prior to appointment ·
• Appoint WIP on claims where damages not visible on photos ·
• Notify SIU when any suspicions or abnormality arises on the claim

Continuous improvement to ensure effective service ·

• Maintain turnaround time on assessments ·
• Comply with best practice · Enhance company’s visibility in the market ·
• Effective relationship with intermediaries and business partners ·
• Claims presence in the market

Service delivery to ensure customer satisfaction ·

• Maintain turnaround time on assessments ·
• Comply with best practice

Manage quality people practices ·

• Align own behaviour with the organisation culture and values. ·
• Share and transfer product, process and systems knowledge to colleagues and team members. ·
• Collaborate and work with the business to deliver required service levels. ·
• Actively share information with other team members regarding successes, issues, trends and ideas.

Qualifications, Skills and Requirements

• Matric equivalency or NTC3 ·
• Audatex course ·
• Technical experience (panel beating/ spray painting/ mechanical/ estimating/ auto electrical) essential ·
• 5 Years in a trade of assessing /panel beating/ spray painting/ mechanical/ estimating/ auto electrical

Closing Date

20 April 2023