Motor Claims Moderator (JG8) at Santam Insurance

JOB DESCRIPTION

• The Motor Wreck Moderator is responsible for moderation of all motor wreck settlements for motor claims handled internally as well externally on a National basis within the allocated mandate.
• Ensure moderation on all motor wreck claims processed internally or externally.
• Confirm that the merits and quantum of all motor wreck damage claims done correctly before a final claims settlement offer made to the insured, make recommendations for improvements.
• Ensure that all motor wreck claims are handled in accordance with the applicable SOP’s.
• Identifies training needs and provide the necessary training coaching to individuals identified.
• Responsible to curb leakage on the settlement of wreck claims, with proper record keeping of identified leakage and necessary corrective actions taken.
• Handling escalations, disputes or complaints regarding settlement offers made with the client and or intermediary.
• Provide the moderation department manager with a weekly report on wreck claims settlements to ensure that all salvage items are collected and accounted for.

KNOWLEDGE

• Ability to lead a team of specialist and apply legal principles of interpretation amidst the growing regulatory requirements that require compliance with application of fairness and equity (TCF), while balancing the company's ability to remain profitable and sustainable in tight economic environment. Keeping up to date with the latest forms of sharing knowledge utilising technology. Getting the staff members engaged and having a resilient mind set. Creating a balance between protecting consumers, managing risk, and stimulating innovation

QUALIFICATIONS AND EXPERIENCE

• Matric with English language 
• Minimum 3 years Wreck claims settlement experience. 
• Or minimum 3 years’ experience in the Motor Trade industry, buying and selling vehicles 
• Valuation of motor vehicles (for trade-in purposes, as well as exposure to repairs of vehicles and estimation of vehicle damage (advantageous)
• Experience and knowledge of technical mechanic or automotive motor body repairs (advantageous)
• Audatex / Abuntex formal training
• Experience in estimation of vehicle damage and assessing of said damages (advantageous) 
• Technical skills obtained through training and courses in wreck administration.

SKILLS

• Product knowledge (Commercial and Personal lines);
• Strong relationship building skills
• Assertive
• Excellent communication skills
• Strong industry acumen
• Analytical skills
• Negotiation
• Ability to pay attention to detail
• Ability to lead and manage people
• Legal interpretation skills
• Execution of strategy 

RECOMMENDATIONS DESCRIPTION

• Drives results
• Ability to work with people from different backgrounds.
• Ability to be innovative and be resilient.
• Ability to lead with empathy.
• Good interpersonal competency.
• Good communication skills.
• Ability to think broadly and strategically