Motor Processing Administrator - Sandton at Guardrisk

Role Purpose    

• Responsible for policy administration and financial functions via the Eezebee policy system and Maintaining courtesy vehicle management of claims by booking a vehicle for the insured who suffers loss of use as a result of an insured event for the waiting period of replacing or repairing the vehicle.

Requirements    

• Matric
• RE5 preferable
• Studying towards insurance qualification
• At least 2 years premium administration experience
• At least 1 years premium administration system experience
• At least 2 years MS Office experience (Outlook, Word, Excel)
• At least 2 years’ Experience in Commercial Insurance

Duties & Responsibilities    

• Uploading unpaid letters and send unpaid notification to the brokers/ insurers
• Reconciling clients account as per broker request
• Attending broker and insurer telephonic queries
• Uploading renewal listing and send renewal packs and claims history to the brokers/ insurers
• Working on exception Reports (Monthly policies) and correcting errors on the policies
• Support to claims department by sending policy schedules and premium confirmation
• Preparing refund for the clients and send requisition to accounts department
• Processing policy endorsements, new business and renewals
• Support to sales and marketing
• Attending to pre debit order report and audit reports
• Liaising with customers in respect of premium queries and complaints, with a view to investigating and solving such queries and complaints efficiently
• Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of
• TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)
• Request the vehicle on the AVIS rental system
• Follow up on the reminder e-mail received each day, on rentals where a message was left for the driver
• Follow up rental queries to successful conclusion
• Rentals cannot be accepted or confirmed without a claim reference number obtained from the broker
• Contact clients within 4 hours from receipt of a claim
• Notify Avis immediately if the rental is for 30 days that there will be no extension
• All rentals to be completed before close of business
• Ensure that claims are not forward to the next day
• Arrange rental returns for vehicles to be returned or collected to or by AVIS from clients
• Request necessary extensions and terminations where necessary
• Ensure that all terminations and extensions are dealt with timeously
• Action all referrals received from Avis by close of business
• Capture the client in the Eezibee system
• Confirm payment of premium

Competencies    

• Good communication skills
• Attention to detail 
• Good planning and organising skills 
• Collaborative