MPGS support (Payment Gateway Specialist) at PayTech Group

Role:

We are looking for experience more from the MPGS technical operator perspective having direct user/admin platform knowledge in following areas:

• Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;

Project & scope management (per market)

•  Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals,
•  Conduct regular reviews with Client on open projects and tickets,
•  Provide timely reports & status updates on timely manner (internally & externally),
•  Conduct brief platform-specific technical training as needed,
•  Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms),
•  Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support),
•  Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule,

Clients MPGS instance (on Behalf management ):

•  Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS,
•  Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization,
•  Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code,

Post implementation Support :

•  Manage urgent production technical support, specific technical challenges faced by Client,
•  Support market or acquiring bank or corporate MSO (management services organization) with any application upgrade,
•  Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting,
•  Provide support on and attend troubleshooting calls with the merchant,
•  Provide periodic update on required resolution post the troubleshooting calls,
•  Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident,

Required Experience :

 MPGS :

•  Merchant onboarding/setup
•  Support in API integrations
•  Support end to end testing
•  Ability to support Acquirer dependencies : Acquirer link, clearing ( DCF File processing) & settlement.
•  Risk rules & Fraud Management best practices : Transaction Risk Management experience

 Acquirer & Merchant organization

•  Refunds/Chargeback analysis
•  Authorization rate improvement initiatives
•  Improve decline and abandonment rates
•  Portfolio activity tracking Reports and analysis
•  Culling exercise for inactive MIDs

 Acceptance experience

•  Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etc
•  Scheme Franchise rules understanding and navigation.
•  APMs and wallet acceptance.

Required Skills :

•  Specialist in acquiring business,
•  Regional experience preferred,
•  Advanced English,
•  Ability to work independently with minimum supervision,
•  Strong stakeholder management skills across,
•  Technical & functional expertise (knowledge of both business and technology requirements,
•  Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.