New Roles at PayTech Group

Primary Role:

• Provide input to facilitate the documentation the processes of the operations value chain for an Issuer which includes customer onboarding, activation, transaction processing and other processes in South Africa
• Provide input to facilitate the documentation the processes of the operations value chain for an Acquirer which includes activities such as merchant activation, settlement and other processes in South Africa
• Facilitate knowledge transfer of all the operational activities within the clients group entities in South Africa through a train the trainer approach
• Provide input to training material to be documented by Client Learning and Development Team

Note:

All the training sessions, process designs and leading global/regional practices will be informed by the client or through another MC Advisors project

Secondary Role:

• Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
• Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
• Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
• Communicate project progress and risks to stakeholders, including senior management
• Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
• Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client

Requirements, experience and skills

• Bachelor's degree in a related field (e.g., business, technology)
• 7+ years of experience in Issuing and Acquiring operations of a bank/fintech
• Extensive experience working on payment product/processes in SSA region
• Knowledge of both Issuing and Acquiring operational activities
• Strong knowledge of process design methodologies
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
• Strong problem-solving & analytical skills, with the ability to identify & manage project risks
• Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.

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Role:

We are looking for experience more from the MPGS technical operator perspective having direct user/admin platform knowledge in following areas:

• Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;

Project & scope management (per market)

•  Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals,
•  Conduct regular reviews with Client on open projects and tickets,
•  Provide timely reports & status updates on timely manner (internally & externally),
•  Conduct brief platform-specific technical training as needed,
•  Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms),
•  Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support),
•  Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule,

Clients MPGS instance (on Behalf management ):

•  Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS,
•  Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization,
•  Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code,

Post implementation Support :

•  Manage urgent production technical support, specific technical challenges faced by Client,
•  Support market or acquiring bank or corporate MSO (management services organization) with any application upgrade,
•  Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting,
•  Provide support on and attend troubleshooting calls with the merchant,
•  Provide periodic update on required resolution post the troubleshooting calls,
•  Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident,

Required Experience :

 MPGS :

•  Merchant onboarding/setup
•  Support in API integrations
•  Support end to end testing
•  Ability to support Acquirer dependencies : Acquirer link, clearing ( DCF File processing) & settlement.
•  Risk rules & Fraud Management best practices : Transaction Risk Management experience

 Acquirer & Merchant organization

•  Refunds/Chargeback analysis
•  Authorization rate improvement initiatives
•  Improve decline and abandonment rates
•  Portfolio activity tracking Reports and analysis
•  Culling exercise for inactive MIDs

 Acceptance experience

•  Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etc
•  Scheme Franchise rules understanding and navigation.
•  APMs and wallet acceptance.

Required Skills :

•  Specialist in acquiring business,
•  Regional experience preferred,
•  Advanced English,
•  Ability to work independently with minimum supervision,
•  Strong stakeholder management skills across,
•  Technical & functional expertise (knowledge of both business and technology requirements,
•  Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.