Mr D - Product Manager (Checkout and Payment) at takealot.com

Your mission, should you choose to accept it: 

Product development

• Manage the execution and rollout of checkout & payment features in the customer facing apps. This includes the entire product development cycle from design, documentation, implementation, testing and launch to success metric monitoring.
• Take responsibility for talks and negotiations with partners dealing with payment services.
• Researching the best solutions in the payments market. Keep up to date with the latest trends and developments and build cases for projects that can move the business forward.
• Write detailed product specification documents for the engineering and design teams.
• Collaborate and communicate effectively cross functionally to drive implementation of these specifications.  (i.e define objectives and success metrics, business rules, epics/user stories, write acceptance criteria and wireframes).
• Participate in and contribute to backlog grooming and planning ceremonies.
• Engage with subject matter experts to analyze trade-offs and resolve priority conflicts.
• Clarify product requirements and create acceptance criteria with QA.
• Perform pre-launch user acceptance testing (UAT).
• Collaborate with technical teams to document high-level non-functional requirements.
• Contribute to technical design decisions for relevant projects.

Qualitative and Quantitative Analysis

• Be responsible for defining and reporting on the checkout and payment success metrics such as the checkout conversion rate and general payment performance metrics.
• Move the needle of the team’s “North Star” metric through consistent execution of projects.
• Monitor and analyze quantitative and qualitative data in order to identify opportunities for conversion rate optimisations in the checkout & payments space.
• Own and maintain the accuracy of in app analytics (in app events) and customer data points for checkout & payment to ensure product data is reliable for targeting and conversion tracking. 

Product Strategy and Road mapping

• Contribute to the checkout & payments product strategy.
• Define and own the checkout & payments product roadmap.
• Maintain and prioritise the checkout & payments backlog through collaboration with the Head of product, Product lead , multiple business stakeholders and senior management

UX and Design

• Suggest ideas to solve customer challenges and validate them in close collaboration with UX
• Sign-off on design solutions (including copy) for owned products
• Clearly communicate requirements to UX/UI design resources

Stakeholder management 

• Ensure relevant stakeholders are correctly identified and consulted.
• Utilize deep understanding of core stakeholder pain-points / objectives to drive relevant initiatives.
• Manage relationships with stakeholders including obtaining stakeholder buy-in for requirements and relevant project status communications

The skills we need:

• Able to prioritise and cope with competing priorities under pressure. 
• Ability to work in a fast-paced, sometimes less-structured, and constantly changing environment.
• Able to take initiative in ambiguous situations, by identifying critical problems and driving solutions with the relevant people. 
• Very data driven and should be comfortable to make data driven decisions and be able to extract business insights from data. 
• Solution oriented, accountable and highly self motivated with a robust can do attitude.
• Strong sense of ownership and determination to get things done (not scared to get hands dirty)
• Strong organisational skills & attention to detail 
• Great people skills (Proficiency to work closely and collaboratively with multiple departments and executives, and in cross-functional teams). 
• Excellent problem-solving skills.
• Excellent oral and written communication skills.
• Eagerness to experiment, learn and grow.

Qualifications and experience:

• At least 5 years experience as a Product Manager in an eCommerce or digital payments environment.
• Bachelor’s degree or Advanced Diploma in Engineering/Computer Science/Information Systems. 
• In the event that a candidate does not have a Bachelor’s Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met, which equates to a minimum of 8 years of Product Management experience.
• Excellent understanding of the digital payments ecosystem and payments landscape in general. 
• A basic understanding of API’s, front end requests and backend responses that enable a digital payment transaction.
• Experience with managing digital payments integration projects end to end and managing payment providers.
• Must have a proven track record of execution and have the ability to formulate a detailed product roadmap and to execute on that plan.
• Proven track record of collaborating and communicating effectively with engineering teams and business stakeholders to deliver product features.
• Excellent understanding of conversion rate optimization and funnel analysis.
• Understanding of the mobile app development cycle.
• Experience with analysing data and making data driven product decisions. (SQL or GBQ experience beneficial)
• Experience with product analytics tools such as Firebase, Google Analytics or Amplitude would be beneficial.
• Experience with Invision, Balsamiq, Sketch or similar tools for wireframing/designing solutions.
• High level of proficiency with MS Office applications (Excel, PowerPoint, Word), Google Suite, JIRA, Slack, and comfortable with learning new applications as required.