Multi Media Manager at Pick n Pay Stores Limited

• Grade 12 (Matric); tertiary qualification in Retail Management or related field advantageous.
• Minimum 3–5 years’ experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.
• Ability to work retail hours 

Sales & Financial Performance

• Drive sales and profitability within the Audio Vision and Large Appliances categories.
• Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.
• Monitor sales and expense budgets, analysing variances and implementing corrective actions.
• Identify opportunities to increase sales and improve customer engagement.

Stock & Merchandise Management

• Lead the team to maintain optimal stock levels and minimize out-of-stock situations.
• Analyse stock reports and take timely action to ensure correct product availability and range.
• Oversee merchandising standards and ensure compliance with planograms and visual guidelines.
• Implement and monitor shrinkage control measures to minimize losses.

Customer Service Excellence

• Ensure consistent delivery of high-quality customer service by all team members.
• Respond to customer queries and concerns in a professional and solution-oriented manner.
• Promote a culture focused on customer satisfaction and positive shopping experiences.

People Leadership & Performance Management

• Lead, motivate, and coach the sales team to achieve departmental goals.
• Monitor individual and team performance, providing regular feedback and implementing corrective actions where necessary.
• Foster a high-performance culture characterized by teamwork, accountability, and urgency.

Promotions & Marketing

• Coordinate and execute promotional and marketing activities within the department.
• Ensure in-store promotions are correctly implemented and effectively communicated to customers.

Operations & Compliance

• Ensure compliance with company policies, standard operating procedures, and safety regulations.
• Uphold security and stock control measures to reduce shrinkage.
• Maintain accurate records and reporting related to sales, stock, and departmental performance.

Closing date: 10 March 2026