In today’s volatile market, companies’ successes are dependent on a robust distribution channel that is able to provide a framework to deliver their goods effectively. The Value Group, with over 3 decades experience in supply chain solutions, has become the supply chain partner of choice for many of South Africa’s leading brands. The Value Group was fo...
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The primary purpose of this job is to cultivate and enhance relationships with Key Account clients across various levels, ensuring that service delivery meets the agreed-upon terms and service levels. The role involves overseeing the daily management of the account while proactively identifying and capitalising on new business opportunities within existing Key Account business to drive growth and strengthen partnerships.
Key Responsibilities
Develop, strengthen, and manage client relationships at all levels
Manage the client’s expectations and ensure a good knowledge of the contract details
Meet regularly to discuss and clarify issues and any change requests
Document (minute) meetings with client
Plan, coordinate, and facilitate client functions and presentations
Apply the most cost-efficient solutions at all times to benefit both the client and VMH
Monitor the client payments and assist if needed
Ensure service delivery within agreed terms and service levels; manage the day-to-day running of the account
Maintain a good working relationship with internal staff in order to provide a seamless service to clients
Resolve all queries/issues relating to the maintenance and management of the account
Meet with relevant parties where necessary and discuss proposed solutions
Identify new opportunities within the business
Continually assess available service offerings and suggest additional services where appropriate
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