National Manager Commercial Lines CPT/JHB at RBS

Role Purpose

To manage the commercial underwriting function across all provinces to ensure that underwriting practices align to the organisation’s strategy and stakeholder expectations are met.

Financial:

• Take appropriate action to minimise cancellations
• Ensure and contribute to minimisation of general expenses.

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant  
• Build and maintain mutually beneficial relationships with internal and external stakeholders 
• Ensure and contribute to achieving own and company required client satisfaction targets 
• Ensure relevant TCF objectives are achieved 

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to): 

• To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
• To provide commercial lines advice to internal and external stakeholders
• Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
• Keep abreast of product and services available to the market and competitor movements
• Ensure that commercial underwriting practices adhere to compliance requirements
• Ensure effective complaint resolution within the required time lines
• Ensure service level agreements are met
• Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
• Conduct quality audits and take corrective action (as required) to ensure standard operating procedures are adhered to.
• Compile, and distribute reports to various stakeholders as required
• Assist with the design and implementation of training material and standard operating procedures
• Adhere to company mandates
• Participate and contribute projects
• Liaise with insurers on product development as well as audits
• Liaise with stakeholders to ensure continuous process improvement including automation and digitisation

Learning and Growth:

• Live the RBS values.
• Ensure continuous self-development.
• Share information and knowledge with the team.
• Ongoing training, coaching and mentoring of direct reports.
• Performance management of direct reports.

Requirements

Minimum Qualifications and Skills:

• Appropriate qualification
• RE5
• FAIS Compliant
• Excellent communication skills
• Excellent analytical skills

Strong leadership skills

Minimum Experience:

• A minimum 8 years’ experience in Commercial Underwriting
• A minimum of 5 years’ management experience in a similar role