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  • Posted: Jun 15, 2022
    Deadline: Not specified
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    Were for the disruptors. The movers and shakers. The change makers. The ones who understand that bravery doesnt mean recklessness. And that safe and affordable can ignite growth.We help ambitious organisations adopt Microsoft cloud. Our clients know that the right technology can free them to grow. But they also know caution thats why they work with an ex...
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    NetBackup Engineer

    Purpose

    The role will be based from our offices in Cape Town but will include remote support and joint working with the project or specialist teams. The 3rd Line Support Engineer is responsible for providing our customers with high level support either as a point of escalation from the 1st or 2nd Line Support Engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Livechat, email or self-service portals.

    Technical Skills

    • Backup technology experience with a clear understanding of snapshots, data & systems recovery technologies
    • 7 or more years of experience with regards to NetBackup
    • NetBackup application backup/restore utilities and scripting (GUI & CLI)
    • Red Hat Linux/Windows System Administration (emphasis on Linux)
    • Excellent interpersonal skills and time management
    • Self-motivated, driven, and hands-on approach working both in a team and independently
    • Proven customer service & communication skills

    Role and Responsibilities

    • The role primarily revolves around the design and delivery of solutions to meet our various customers’ requirements.
    • The successful candidate must be able to work alone or as part of a team with the ability to stay calm and be productive under pressure.
    • The successful candidate must be self-motivated with excellent planning and organizational skills. The successful candidate must possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours to achieve the task in hand.
    • The successful candidate must have a proven track record in an implementation role and have experience in producing design and implementation documentation.
    • Will ensure all governance processes are followed, which will include standards, policies and designs being approved at the Technical Design Authority; and changes being implemented in a controlled scheduled manner after approval from the Change Approval Board.
    • Primarily the role will be office based. You will be required to provide remote support and assist with working with our project team. You will also be expected to mentor and assist with skill development.
    • We offer a challenging environment and the opportunity to develop skills supporting a wide range of technologies and solutions.
    • You will also be given specific tasks according to your capabilities and will be expected to run these tasks through to completion.

    Desirable Skills List

    • Backup technology experience with a clear understanding of snapshots, data & systems recovery technologies
    • NetBackup 8.0 (or newer versions) administration in a Storage Area Network (SAN) environment
    • NetBackup application backup/restore utilities and scripting (GUI & CLI)
    • Red Hat Linux/Windows System Administration (emphasis on Linux)
    • Knowledge of NetApp is preferred
    • Excellent interpersonal skills and time management
    • Self-motivated, driven, and hands-on approach working both in a team and independently
    • Proven customer service & communication skills
    • Knowledge of LTO tape libraries and tape drives
    • Experience with and full understanding of Storage Lifecycle Policies
    • Experience backing up VMWare, Hyper-V, SQL and NDMP devices.

    Method of Application

    Interested and qualified? Go to Cloud Direct on www.linkedin.com to apply

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