Network and IT Support Field Technician at Hire Resolve

Job Description

• A South African company that has a technology platform that provides consumer service management and rating solutions is seeking an ideal Network & IT Support Field Technician to join their team in Cape Town.

Responsibilities:

• Install and maintain Service Systems equipment at customer sites.
• Establish and maintain support call cycles.
• Troubleshoot and resolve on-site technical problems, maintaining constant communication with the back office for support.
• Submit complete records and paperwork for all installations and site visits.
• Develop relationships with our regional customer base.

Minimum Requirements: 

• Valid, unendorsed South African driver's license and own reliable transport.
• Clear criminal record and valid passport.
• Willingness to travel extensively across the Western Cape, Eastern Cape, and Northern Cape for up to two weeks at a time.
• Note: Travel may extend to other provinces and Southern African countries (e.g., Mozambique, Eswatini, Lesotho) when required.
• Technical acumen in computer support and IoT network maintenance/support.
• Proficiency in Google Workspace and call-out/site visit inspection software for reporting.
• Ability to work unsupervised and with a high degree of honesty, reliability, and accountability.
• Excellent communication skills and a strong customer-facing attitude.
• Willingness to work extra time when necessary.