Network and Voice Specialist - JHB at Old Mutual South Africa

Job Description

Maintain local area network or wide area network by monitoring, analyzing, testing, troubleshooting and evaluating network and internet systems or segments of network systems. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Develop, implement and maintain local area networks or wide area networks.​​​​​​​

• Assist with the design and implementation of new network, VoIP or Call Recording  solutions that meet the technical requirements to align with, but not limited to IT security.
• Assist with forecasting  the growth in network capacity requirements using monitoring and management tools.
• Responsible for the detection, reaction to, and prevention of network security breaches through best practices and effective management of these practices.
• Assist with analysing network data to determine network usage, disk space availability and server function.
• Evaluate Local Area Network (LAN) and Wide Area Network (WAN) performance data to ensure sufficient availability and speed, identify network problems and for disaster recovery purposes.
• Identify and mitigate the cause of network problems by using diagnostic testing software and equipment.
• Provide support related to networking, IP telephony, Call Recording or connectivity issues and troubleshoot network or connectivity problems for users or user groups.
• Assist with the creation and automation of reports on uptime, bandwidth usage, server utilization, and other key metrics.
• Maintain the LAN and WAN cable and hub installations, wireless inventories and other related duties.
• Perform routine procedures for backup and recovery of configurations.
• Maintain the network’s physical and logical structures, including all network connections.
• Install and test network hardware and software. Perform routine maintenance, and apply vendor updates to software.
• Maintain documentation of entire network servers, printers, routers, switches, cabling/infrastructure, and software applications.

Continuous improvement to ensure effective service

• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Streamline and integrate existing business processes and systems.
• Keep abreast of market trends and business development opportunities
• Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Job Requirements : Experience, knowledge & Qualification

•  8-10 years’ experience in Network administration, Network engineering, Local Area Network technologies, Voice and Voice Recording Technologies; Infrastructure Cabling.
• Basic understanding of networking services and protocols (i.e. troubleshooting and basic configuring switches and routers, WAN, LAN, WLAN, Infrastructure Cabling, and ability to read and write network diagrams).
• Understanding of the components of VoIP Systems, contact center solutions, Cloud based Offerings, data reporting, Call recording, specifically the NICE and Call Cabinet call recording platforms